{"id":1269,"date":"2026-08-02T16:50:03","date_gmt":"2026-08-02T16:50:03","guid":{"rendered":"https:\/\/intuitioncentres.com\/exam-centres\/?page_id=1269"},"modified":"2026-08-02T17:31:14","modified_gmt":"2026-08-02T17:31:14","slug":"faq","status":"publish","type":"page","link":"https:\/\/intuitioncentres.com\/exam-centres\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<style>\n:root {\n  --teal: #14968c;\n  --teal-dark: #0f766e;\n  --orange: #f58220;\n  --ink: #17353a;\n  --muted: #526b70;\n  --paper: #f5f9f8;\n  --line: #d5e4e2;\n  --soft-teal: #e9f7f5;\n  --soft-orange: #fff3e8;\n}\n\n* { box-sizing: border-box; }\n\nbody {\n  margin: 0;\n  background: var(--paper);\n  color: var(--ink);\n  font-family: Inter, ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, \"Segoe UI\", sans-serif;\n  font-size: 19px;\n  line-height: 1.72;\n}\n\n.faq-page {\n  max-width: 1220px;\n  margin: 0 auto;\n  padding: 34px 20px 64px;\n}\n\n.faq-hero {\n  border: 1px solid var(--line);\n  border-top: 8px solid var(--orange);\n  border-radius: 24px;\n  background: #fff;\n  padding: 42px;\n  box-shadow: 0 10px 28px rgba(15,118,110,.08);\n}\n\n.faq-kicker {\n  display: block;\n  color: var(--teal-dark);\n  font-size: .96rem;\n  font-weight: 900;\n  letter-spacing: .1em;\n  text-transform: uppercase;\n}\n\n.faq-hero h1 {\n  margin: 8px 0 15px;\n  font-size: clamp(2.8rem, 5vw, 4.7rem);\n  line-height: 1.05;\n  letter-spacing: -.035em;\n}\n\n.faq-hero > p {\n  max-width: 930px;\n  margin: 0;\n  color: var(--muted);\n  font-size: 1.24rem;\n}\n\n.faq-contact {\n  margin-top: 24px;\n  border-left: 6px solid var(--teal);\n  border-radius: 14px;\n  background: var(--soft-teal);\n  padding: 20px 22px;\n  font-size: 1.14rem;\n}\n\n.faq-contact a,\n.faq-answer a {\n  color: var(--teal-dark);\n  font-weight: 900;\n  overflow-wrap: anywhere;\n}\n\n.faq-toolbar {\n  display: flex;\n  gap: 11px;\n  flex-wrap: wrap;\n  margin: 24px 0 18px;\n}\n\n.faq-toolbar button {\n  border: 1px solid var(--line);\n  border-radius: 999px;\n  background: #fff;\n  color: var(--ink);\n  padding: 12px 18px;\n  font-size: 1.08rem;\n  font-weight: 850;\n  cursor: pointer;\n}\n\n.faq-toolbar button:hover,\n.faq-toolbar button:focus {\n  border-color: var(--teal);\n  color: var(--teal-dark);\n}\n\n.faq-group {\n  margin-top: 20px;\n  border: 1px solid var(--line);\n  border-radius: 20px;\n  background: #fff;\n  overflow: hidden;\n}\n\n.faq-group h2 {\n  margin: 0;\n  border-left: 7px solid var(--teal);\n  background: var(--soft-teal);\n  padding: 25px 28px;\n  font-size: 1.78rem;\n  line-height: 1.3;\n}\n\n.faq-group:nth-of-type(even) h2 {\n  border-left-color: var(--orange);\n  background: var(--soft-orange);\n}\n\n.faq-item {\n  border-top: 1px solid var(--line);\n}\n\n.faq-item summary {\n  list-style: none;\n  cursor: pointer;\n  padding: 23px 28px;\n  font-size: 1.25rem;\n  font-weight: 900;\n  line-height: 1.5;\n}\n\n.faq-item summary::-webkit-details-marker {\n  display: none;\n}\n\n.faq-item summary::after {\n  content: \"+\";\n  float: right;\n  margin-left: 15px;\n  color: var(--orange);\n  font-size: 1.4rem;\n}\n\n.faq-item[open] summary::after {\n  content: \"\u2212\";\n}\n\n.faq-answer {\n  padding: 0 28px 25px;\n  color: var(--muted);\n  font-size: 1.17rem;\n  line-height: 1.72;\n}\n\n.faq-answer p {\n  margin: 0 0 15px;\n}\n\n.faq-answer p:last-child {\n  margin-bottom: 0;\n}\n\n.faq-answer ul {\n  margin: 4px 0 17px;\n  padding-left: 25px;\n}\n\n.faq-answer li {\n  margin: 7px 0;\n}\n\n.faq-note {\n  margin-top: 20px;\n  border-left: 6px solid var(--orange);\n  border-radius: 14px;\n  background: var(--soft-orange);\n  padding: 19px 22px;\n  color: var(--muted);\n  font-size: 1.1rem;\n}\n\n.page-footer {\n  max-width: 1220px;\n  margin: 0 auto;\n  border-top: 1px solid var(--line);\n  padding: 23px 20px 40px;\n  color: var(--ink);\n  font-size: 1.1rem;\n  line-height: 1.65;\n  text-align: center;\n}\n\n@media (max-width: 760px) {\n  body { font-size: 18px; }\n\n  .faq-page {\n    padding: 20px 11px 50px;\n  }\n\n  .faq-hero {\n    padding: 28px 20px;\n  }\n\n  .faq-hero h1 {\n    font-size: clamp(2.35rem, 11vw, 3.45rem);\n  }\n\n  .faq-hero > p {\n    font-size: 1.15rem;\n  }\n\n  .faq-group h2 {\n    padding: 21px 20px;\n    font-size: 1.52rem;\n  }\n\n  .faq-item summary {\n    padding: 20px;\n    font-size: 1.16rem;\n  }\n\n  .faq-answer {\n    padding: 0 20px 22px;\n    font-size: 1.1rem;\n  }\n\n  .faq-toolbar button {\n    flex: 1 1 100%;\n  }\n}\n<\/style>\n<section aria-labelledby=\"exam-faq-title\" class=\"faq-page\">\n<header class=\"faq-hero\">\n<span class=\"faq-kicker\">Intuition Centres Exam Centre<\/span>\n<h1 id=\"exam-faq-title\">Exam Centre Frequently Asked Questions<\/h1>\n<p>\n      Find answers about centre visits, applications, candidate identification, examination\n      timetables, exam-day arrangements, access arrangements, results and certificates.\n    <\/p>\n<div class=\"faq-contact\">\n      For examination enquiries or to request a centre visit, email\n      <a href=\"mailto:examapplications@intuitioncentres.com\">examapplications@intuitioncentres.com<\/a>.\n    <\/div>\n<\/header>\n<div aria-label=\"FAQ controls\" class=\"faq-toolbar\">\n<button data-faq-action=\"open\" type=\"button\">Expand all FAQs<\/button>\n<button data-faq-action=\"close\" type=\"button\">Collapse all FAQs<\/button>\n<\/div>\n<section class=\"faq-group\">\n<h2>General information and centre visits<\/h2>\n<details class=\"faq-item\">\n<summary>Can I visit the exam centre before my exam?<\/summary>\n<div class=\"faq-answer\">\n<p>\n                      Yes, but every visit must be booked and confirmed in advance. Please email\n                      <a href=\"mailto:examapplications@intuitioncentres.com?subject=Exam%20Centre%20Visit%20Request\">examapplications@intuitioncentres.com<\/a>.\n                      Walk-in and unannounced visitors cannot be accommodated.\n                    <\/p>\n<p>\n                      We conduct examinations throughout the year. While an examination is taking\n                      place, only candidates and authorised staff are allowed inside the centre.\n                      Parents, carers, tutors and other visitors cannot wait in reception areas,\n                      corridors or examination rooms and should make arrangements to wait off-site.\n                    <\/p>\n<p>\n                      We generally have more availability for pre-arranged visits during\n                      <strong>September, October, December and January<\/strong>. Appointments remain\n                      subject to examination timetables, staffing, school and centre term dates,\n                      holiday closures and examination-security requirements.\n                    <\/p>\n<p>When requesting a visit, please include:<\/p>\n<ul>\n<li>The candidate\u2019s full name<\/li>\n<li>Your name and contact telephone number<\/li>\n<li>The reason for the visit<\/li>\n<li>Several preferred dates and times<\/li>\n<li>The number of people attending<\/li>\n<li>Any mobility, access or support requirements<\/li>\n<\/ul>\n<p>\n                      Do not travel until the exam team has replied with written confirmation.\n                      Attend only at the agreed time and contact us promptly if you need to cancel\n                      or rearrange. A confirmed appointment may occasionally need to be moved if\n                      examination or operational requirements change.\n                    <\/p>\n<\/div>\n<\/details>\n<details class=\"faq-item\">\n<summary>How do I contact the exam-centre team?<\/summary>\n<div class=\"faq-answer\">\n<p>\n                      For visit requests and examination enquiries, email\n                      <a href=\"mailto:examapplications@intuitioncentres.com\">examapplications@intuitioncentres.com<\/a>. Include the candidate\u2019s full name and\n                      enough information for the team to identify the enquiry.\n                    <\/p>\n<\/div>\n<\/details>\n<details class=\"faq-item\">\n<summary>Does arranging a visit reserve an examination place?<\/summary>\n<div class=\"faq-answer\">\n<p>\n                      No. A centre visit is separate from an examination application. An examination\n                      place is secured only after the required entry information, checks, fees and\n                      confirmation process have been completed.\n                    <\/p>\n<\/div>\n<\/details>\n<details class=\"faq-item\">\n<summary>Can a nervous candidate request a familiarisation appointment?<\/summary>\n<div class=\"faq-answer\">\n<p>\n                      A familiarisation visit may be requested by emailing\n                      <a href=\"mailto:examapplications@intuitioncentres.com?subject=Candidate%20Familiarisation%20Visit\">examapplications@intuitioncentres.com<\/a>.\n                      Explain the candidate\u2019s concerns and any relevant needs. Availability depends\n                      on the live examination timetable, staffing and centre-security requirements.\n                    <\/p>\n<\/div>\n<\/details>\n<details class=\"faq-item\">\n<summary>Can parents, carers or tutors enter the centre on exam day?<\/summary>\n<div class=\"faq-answer\">\n<p>\n                      Only candidates and authorised staff are allowed inside during live\n                      examinations. Accompanying adults should follow the arrival and collection\n                      instructions provided by the centre and wait off-site.\n                    <\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-group\">\n<h2>Applications and candidate details<\/h2>\n<details class=\"faq-item\">\n<summary>How do I apply for an examination place?<\/summary>\n<div class=\"faq-answer\">\n<p>\n          Visit our website and select\n          <a href=\"https:\/\/www.intuitioncentres.com\/exam-centre-application-form\/\">Apply for Exams<\/a>.\n          Before starting the form, please read the\n          <a href=\"https:\/\/www.intuitioncentres.com\/application-process\/\">Application Process<\/a>\n          page carefully. It explains the stages of applying, the information you will need,\n          important deadlines and what happens after the form has been submitted.\n        <\/p>\n<p>\n          Complete the online application accurately and check the qualification, subject,\n          specification, tier and candidate details before submitting it.\n        <\/p>\n<\/div>\n<\/details>\n<details class=\"faq-item\">\n<summary>Who is responsible for checking the subject, specification and entry code?<\/summary>\n<div class=\"faq-answer\">\n<p>\n                      Candidates or the person submitting the application should check the requested\n                      qualification, awarding organisation, subject, specification, tier and entry\n                      code carefully. Any uncertainty should be raised with the centre before the\n                      entry is finalised.\n                    <\/p>\n<\/div>\n<\/details>\n<details class=\"faq-item\">\n<summary>Why does the centre require identification?<\/summary>\n<div class=\"faq-answer\">\n<p>\n                      The centre must be able to verify each candidate\u2019s identity. The exam team will\n                      explain which identification or supporting evidence is required for the\n                      application and on the examination day.\n                    <\/p>\n<\/div>\n<\/details>\n<details class=\"faq-item\">\n<summary>What should I do if the candidate does not have standard photo identification?<\/summary>\n<div class=\"faq-answer\">\n<p>\n          Complete the Non-ID form available through our\n          <a href=\"https:\/\/intuitioncentres.com\/exam-centres\/policies\/\">Candidate Identification Policy and Non-ID Form<\/a>\n          page. The exam-centre team will review the information and let you know whether any\n          additional evidence is required.\n        <\/p>\n<\/div>\n<\/details>\n<details class=\"faq-item\">\n<summary>Which name should be used on the examination application?<\/summary>\n<div class=\"faq-answer\">\n<p>\n                      Use the candidate\u2019s full legal name exactly as instructed by the centre.\n                      Application details may be used on official examination records and\n                      certificates, so errors should be reported immediately.\n                    <\/p>\n<\/div>\n<\/details>\n<details class=\"faq-item\">\n<summary>Can someone else discuss a candidate\u2019s application with the centre?<\/summary>\n<div class=\"faq-answer\">\n<p>\n                      The centre may need to confirm the person\u2019s relationship to the candidate and\n                      their authority to discuss personal information. Sensitive documents should\n                      only be sent through the method requested by the exam team.\n                    <\/p>\n<\/div>\n<\/details>\n<details class=\"faq-item\">\n<summary>Is an examination place guaranteed after an enquiry?<\/summary>\n<div class=\"faq-answer\">\n<p>\n                      No. Availability may depend on the qualification, examination series, entry\n                      deadline, centre capacity, required components and whether the centre can\n                      support the candidate\u2019s arrangements. Wait for written confirmation.\n                    <\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-group\">\n<h2>Timetables and examination day<\/h2>\n<details class=\"faq-item\">\n<summary>When will the candidate receive the examination timetable?<\/summary>\n<div class=\"faq-answer\">\n<p>\n                      Timetable and joining information is issued after the entry has been processed\n                      and the necessary examination arrangements are available. Candidates should\n                      check every date, time, subject and paper carefully.\n                    <\/p>\n<\/div>\n<\/details>\n<details class=\"faq-item\">\n<summary>What should I do if timetable or joining information has not arrived?<\/summary>\n<div class=\"faq-answer\">\n<p>\n                      Check the spam or junk folder first. If it is still missing, email\n                      <a href=\"mailto:examapplications@intuitioncentres.com\">examapplications@intuitioncentres.com<\/a> with the candidate\u2019s full name and the\n                      qualifications entered.\n                    <\/p>\n<\/div>\n<\/details>\n<details class=\"faq-item\">\n<summary>How early should a candidate arrive?<\/summary>\n<div class=\"faq-answer\">\n<p>\n                      Follow the arrival time stated in the centre\u2019s joining instructions. Candidates\n                      should allow enough time for travel, identification and check-in procedures.\n                    <\/p>\n<\/div>\n<\/details>\n<details class=\"faq-item\">\n<summary>What should a candidate bring to an examination?<\/summary>\n<div class=\"faq-answer\">\n<p>\n                      Bring the identification, equipment and documents listed in the joining\n                      instructions. Only examination-permitted items may be taken into the\n                      examination area.\n                    <\/p>\n<\/div>\n<\/details>\n<details class=\"faq-item\">\n<summary>What happens if a candidate is late?<\/summary>\n<div class=\"faq-answer\">\n<p>\n                      Contact the centre immediately. Admission cannot be guaranteed and will depend\n                      on examination regulations, the arrival time and whether examination security\n                      can still be maintained.\n                    <\/p>\n<\/div>\n<\/details>\n<details class=\"faq-item\">\n<summary>What happens if a candidate cannot attend an examination?<\/summary>\n<div class=\"faq-answer\">\n<p>\n                      Notify the centre as soon as possible. A missed paper cannot normally be moved\n                      to another date. The centre will explain any relevant next steps or evidence\n                      requirements.\n                    <\/p>\n<\/div>\n<\/details>\n<details class=\"faq-item\">\n<summary>What happens if two examinations clash?<\/summary>\n<div class=\"faq-answer\">\n<p>\n                      Report the clash to the centre promptly. Where examination regulations permit,\n                      the centre will issue instructions about the order, supervision and timing of\n                      the affected papers.\n                    <\/p>\n<\/div>\n<\/details>\n<details class=\"faq-item\">\n<summary>Can a candidate choose the date of a speaking or practical assessment?<\/summary>\n<div class=\"faq-answer\">\n<p>\n                      Speaking, practical and other non-written components operate within awarding-\n                      body windows and the centre\u2019s available sessions. The centre will confirm the\n                      appointment; unrestricted date choice cannot be guaranteed.\n                    <\/p>\n<\/div>\n<\/details>\n<details class=\"faq-item\">\n<summary>Can food, drinks, phones or personal belongings be taken into the exam room?<\/summary>\n<div class=\"faq-answer\">\n<p>\n                      Follow the centre\u2019s written instructions. Mobile phones, watches and other\n                      unauthorised items must not be taken into the examination room. Any permitted\n                      drink, medication, food or essential equipment must meet examination-security\n                      requirements.\n                    <\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-group\">\n<h2>Access arrangements and additional needs<\/h2>\n<details class=\"faq-item\">\n<summary>How do I request access arrangements?<\/summary>\n<div class=\"faq-answer\">\n<p>\n          Access-arrangement information forms part of the examination application process.\n          Once your application has been reviewed, we will contact you about any relevant next\n          steps.\n        <\/p>\n<p>\n          We do not accept separate access-arrangement requests outside the application process.\n          Please read our\n          <a href=\"https:\/\/www.intuitioncentres.com\/access-arrangements\/\">Access Arrangements<\/a>\n          page for information about the evidence, deadlines and procedures that may apply.\n        <\/p>\n<\/div>\n<\/details>\n<details class=\"faq-item\">\n<summary>Does asking for an arrangement mean it will automatically be approved?<\/summary>\n<div class=\"faq-answer\">\n<p>\n                      No. Access arrangements depend on examination regulations, acceptable evidence,\n                      the candidate\u2019s normal way of working, approval where required and the centre\u2019s\n                      facilities.\n                    <\/p>\n<\/div>\n<\/details>\n<details class=\"faq-item\">\n<summary>Can a candidate automatically have a separate room, laptop, reader or scribe?<\/summary>\n<div class=\"faq-answer\">\n<p>\n                      No. These arrangements must be assessed and agreed in writing before the\n                      examination. The centre cannot provide an arrangement solely because it has\n                      been requested.\n                    <\/p>\n<\/div>\n<\/details>\n<details class=\"faq-item\">\n<summary>Can essential medication or medical equipment be brought into the centre?<\/summary>\n<div class=\"faq-answer\">\n<p>\n                      Tell the centre in advance. The exam team will explain how essential medication,\n                      monitoring or medical equipment can be accommodated while maintaining\n                      examination security.\n                    <\/p>\n<\/div>\n<\/details>\n<details class=\"faq-item\">\n<summary>Can a parent, carer or support worker accompany the candidate into the exam room?<\/summary>\n<div class=\"faq-answer\">\n<p>\n                      No. Candidates enter examination areas under the supervision of authorised\n                      centre staff. Any approved support must be arranged by the centre and delivered\n                      in accordance with examination regulations.\n                    <\/p>\n<\/div>\n<\/details>\n<details class=\"faq-item\">\n<summary>What information should be provided about mobility, sensory or health needs?<\/summary>\n<div class=\"faq-answer\">\n<p>\n                      Inform the centre as early as possible and provide clear details about access,\n                      mobility, sensory, medical or communication requirements. The centre will\n                      explain what evidence or planning information is needed.\n                    <\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-group\">\n<h2>Results, reviews and certificates<\/h2>\n<details class=\"faq-item\">\n<summary>How will examination results be issued?<\/summary>\n<div class=\"faq-answer\">\n<p>\n                      The centre will provide instructions explaining when and how results will be\n                      released. Candidates should keep their email address, telephone number and\n                      postal details up to date.\n                    <\/p>\n<\/div>\n<\/details>\n<details class=\"faq-item\">\n<summary>What should a candidate do if they are unhappy with a result?<\/summary>\n<div class=\"faq-answer\">\n<p>\n                      Contact the entering centre promptly to ask about available post-results\n                      services, fees and deadlines. A review can leave a mark unchanged, increase it\n                      or reduce it.\n                    <\/p>\n<\/div>\n<\/details>\n<details class=\"faq-item\">\n<summary>Can a candidate request a copy of an examination script?<\/summary>\n<div class=\"faq-answer\">\n<p>\n                      Some awarding organisations offer access-to-script services through the\n                      entering centre. Availability and deadlines vary, so requests should be made\n                      promptly after results are released.\n                    <\/p>\n<\/div>\n<\/details>\n<details class=\"faq-item\">\n<summary>When are certificates available?<\/summary>\n<div class=\"faq-answer\">\n<p>\n          Certificates are issued after the awarding organisation sends them to the centre.\n          Candidates will receive collection or delivery instructions and should ensure that\n          their contact details are current.\n        <\/p>\n<p>\n          Exam boards typically send physical certificates approximately three months after\n          results day.\n        <\/p>\n<\/div>\n<\/details>\n<details class=\"faq-item\">\n<summary>Can someone else collect a certificate?<\/summary>\n<div class=\"faq-answer\">\n<p>\n                      The centre may require written authorisation and identification before releasing\n                      a certificate to another person. Follow the collection instructions issued by\n                      the exam team.\n                    <\/p>\n<\/div>\n<\/details>\n<details class=\"faq-item\">\n<summary>What should I do if a certificate contains an error?<\/summary>\n<div class=\"faq-answer\">\n<p>\n          Contact the centre promptly and provide details of the error. The centre will explain\n          the awarding organisation\u2019s correction process, evidence requirements, timescales and\n          any applicable charges.\n        <\/p>\n<p>\n          Candidate details should have been checked when the Statement of Entry was sent by\n          email. Please review the name, date of birth and examination-entry information as soon\n          as the Statement of Entry arrives and report any mistake immediately.\n        <\/p>\n<p>\n          If an error is not corrected before certificates are produced, the exam board may\n          charge up to \u00a380 to amend the certificate. Checking the Statement of Entry carefully\n          can help avoid this cost and delay.\n        <\/p>\n<\/div>\n<\/details>\n<\/section>\n<div class=\"faq-note\">\n    Examination arrangements can differ by qualification, awarding organisation and examination\n    series. Written instructions issued by the Intuition Centres exam team take precedence over\n    this general FAQ information.\n  <\/div>\n<\/section>\n<script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\", \"@type\": \"FAQPage\", \"mainEntity\": [{\"@type\": \"Question\", \"name\": \"Can I visit the exam centre before my exam?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Yes, but every visit must be booked and confirmed in advance. Please email <a href=\\\"mailto:examapplications@intuitioncentres.com?subject=Exam%20Centre%20Visit%20Request\\\">examapplications@intuitioncentres.com<\/a>. Walk-in and unannounced visitors cannot be accommodated. We conduct examinations throughout the year. While an examination is taking place, only candidates and authorised staff are allowed inside the centre. Parents, carers, tutors and other visitors cannot wait in reception areas, corridors or examination rooms and should make arrangements to wait off-site. We generally have more availability for pre-arranged visits during September, October, December and January. Appointments remain subject to examination timetables, staffing, school and centre term dates, holiday closures and examination-security requirements. When requesting a visit, please include: The candidate\u2019s full name Your name and contact telephone number The reason for the visit Several preferred dates and times The number of people attending Any mobility, access or support requirements Do not travel until the exam team has replied with written confirmation. Attend only at the agreed time and contact us promptly if you need to cancel or rearrange. 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Complete the online application accurately and check the qualification, subject, specification, tier and candidate details before submitting it.\"}}, {\"@type\": \"Question\", \"name\": \"Who is responsible for checking the subject, specification and entry code?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Candidates or the person submitting the application should check the requested qualification, awarding organisation, subject, specification, tier and entry code carefully. Any uncertainty should be raised with the centre before the entry is finalised.\"}}, {\"@type\": \"Question\", \"name\": \"Why does the centre require identification?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"The centre must be able to verify each candidate\u2019s identity. The exam team will explain which identification or supporting evidence is required for the application and on the examination day.\"}}, {\"@type\": \"Question\", \"name\": \"What should I do if the candidate does not have standard photo identification?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Complete the Non-ID form available through our Candidate Identification Policy and Non-ID Form page. The exam-centre team will review the information and let you know whether any additional evidence is required.\"}}, {\"@type\": \"Question\", \"name\": \"Which name should be used on the examination application?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Use the candidate\u2019s full legal name exactly as instructed by the centre. Application details may be used on official examination records and certificates, so errors should be reported immediately.\"}}, {\"@type\": \"Question\", \"name\": \"Can someone else discuss a candidate\u2019s application with the centre?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"The centre may need to confirm the person\u2019s relationship to the candidate and their authority to discuss personal information. Sensitive documents should only be sent through the method requested by the exam team.\"}}, {\"@type\": \"Question\", \"name\": \"Is an examination place guaranteed after an enquiry?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"No. Availability may depend on the qualification, examination series, entry deadline, centre capacity, required components and whether the centre can support the candidate\u2019s arrangements. Wait for written confirmation.\"}}, {\"@type\": \"Question\", \"name\": \"When will the candidate receive the examination timetable?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Timetable and joining information is issued after the entry has been processed and the necessary examination arrangements are available. Candidates should check every date, time, subject and paper carefully.\"}}, {\"@type\": \"Question\", \"name\": \"What should I do if timetable or joining information has not arrived?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Check the spam or junk folder first. If it is still missing, email <a href=\\\"mailto:examapplications@intuitioncentres.com\\\">examapplications@intuitioncentres.com<\/a> with the candidate\u2019s full name and the qualifications entered.\"}}, {\"@type\": \"Question\", \"name\": \"How early should a candidate arrive?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Follow the arrival time stated in the centre\u2019s joining instructions. Candidates should allow enough time for travel, identification and check-in procedures.\"}}, {\"@type\": \"Question\", \"name\": \"What should a candidate bring to an examination?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Bring the identification, equipment and documents listed in the joining instructions. Only examination-permitted items may be taken into the examination area.\"}}, {\"@type\": \"Question\", \"name\": \"What happens if a candidate is late?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Contact the centre immediately. Admission cannot be guaranteed and will depend on examination regulations, the arrival time and whether examination security can still be maintained.\"}}, {\"@type\": \"Question\", \"name\": \"What happens if a candidate cannot attend an examination?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Notify the centre as soon as possible. A missed paper cannot normally be moved to another date. The centre will explain any relevant next steps or evidence requirements.\"}}, {\"@type\": \"Question\", \"name\": \"What happens if two examinations clash?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Report the clash to the centre promptly. Where examination regulations permit, the centre will issue instructions about the order, supervision and timing of the affected papers.\"}}, {\"@type\": \"Question\", \"name\": \"Can a candidate choose the date of a speaking or practical assessment?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Speaking, practical and other non-written components operate within awarding- body windows and the centre\u2019s available sessions. The centre will confirm the appointment; unrestricted date choice cannot be guaranteed.\"}}, {\"@type\": \"Question\", \"name\": \"Can food, drinks, phones or personal belongings be taken into the exam room?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Follow the centre\u2019s written instructions. Mobile phones, watches and other unauthorised items must not be taken into the examination room. Any permitted drink, medication, food or essential equipment must meet examination-security requirements.\"}}, {\"@type\": \"Question\", \"name\": \"How do I request access arrangements?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Access-arrangement information forms part of the examination application process. Once your application has been reviewed, we will contact you about any relevant next steps. We do not accept separate access-arrangement requests outside the application process. Please read our Access Arrangements page for information about the evidence, deadlines and procedures that may apply.\"}}, {\"@type\": \"Question\", \"name\": \"Does asking for an arrangement mean it will automatically be approved?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"No. Access arrangements depend on examination regulations, acceptable evidence, the candidate\u2019s normal way of working, approval where required and the centre\u2019s facilities.\"}}, {\"@type\": \"Question\", \"name\": \"Can a candidate automatically have a separate room, laptop, reader or scribe?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"No. These arrangements must be assessed and agreed in writing before the examination. The centre cannot provide an arrangement solely because it has been requested.\"}}, {\"@type\": \"Question\", \"name\": \"Can essential medication or medical equipment be brought into the centre?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Tell the centre in advance. The exam team will explain how essential medication, monitoring or medical equipment can be accommodated while maintaining examination security.\"}}, {\"@type\": \"Question\", \"name\": \"Can a parent, carer or support worker accompany the candidate into the exam room?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"No. Candidates enter examination areas under the supervision of authorised centre staff. Any approved support must be arranged by the centre and delivered in accordance with examination regulations.\"}}, {\"@type\": \"Question\", \"name\": \"What information should be provided about mobility, sensory or health needs?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Inform the centre as early as possible and provide clear details about access, mobility, sensory, medical or communication requirements. The centre will explain what evidence or planning information is needed.\"}}, {\"@type\": \"Question\", \"name\": \"How will examination results be issued?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"The centre will provide instructions explaining when and how results will be released. Candidates should keep their email address, telephone number and postal details up to date.\"}}, {\"@type\": \"Question\", \"name\": \"What should a candidate do if they are unhappy with a result?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Contact the entering centre promptly to ask about available post-results services, fees and deadlines. A review can leave a mark unchanged, increase it or reduce it.\"}}, {\"@type\": \"Question\", \"name\": \"Can a candidate request a copy of an examination script?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Some awarding organisations offer access-to-script services through the entering centre. Availability and deadlines vary, so requests should be made promptly after results are released.\"}}, {\"@type\": \"Question\", \"name\": \"When are certificates available?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Certificates are issued after the awarding organisation sends them to the centre. Candidates will receive collection or delivery instructions and should ensure that their contact details are current. Exam boards typically send physical certificates approximately three months after results day.\"}}, {\"@type\": \"Question\", \"name\": \"Can someone else collect a certificate?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"The centre may require written authorisation and identification before releasing a certificate to another person. Follow the collection instructions issued by the exam team.\"}}, {\"@type\": \"Question\", \"name\": \"What should I do if a certificate contains an error?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Contact the centre promptly and provide details of the error. The centre will explain the awarding organisation\u2019s correction process, evidence requirements, timescales and any applicable charges. Candidate details should have been checked when the Statement of Entry was sent by email. Please review the name, date of birth and examination-entry information as soon as the Statement of Entry arrives and report any mistake immediately. If an error is not corrected before certificates are produced, the exam board may charge up to \u00a380 to amend the certificate. Checking the Statement of Entry carefully can help avoid this cost and delay.\"}}]}<\/script>\n<script>\ndocument.querySelectorAll('[data-faq-action]').forEach(function (button) {\n  button.addEventListener('click', function () {\n    var openItems = button.getAttribute('data-faq-action') === 'open';\n    document.querySelectorAll('.faq-item').forEach(function (item) {\n      item.open = openItems;\n    });\n  });\n});\n<\/script>\n","protected":false},"excerpt":{"rendered":"<p>Intuition Centres Exam Centre Exam Centre Frequently Asked Questions Find answers about centre visits, applications, candidate identification, examination timetables, exam-day arrangements, access arrangements, results and certificates. For examination enquiries or to request a centre visit, email examapplications@intuitioncentres.com. Expand all FAQs Collapse all FAQs General information and centre visits Can I visit the exam centre before [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1269","page","type-page","status-publish","hentry","post"],"_links":{"self":[{"href":"https:\/\/intuitioncentres.com\/exam-centres\/wp-json\/wp\/v2\/pages\/1269","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/intuitioncentres.com\/exam-centres\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/intuitioncentres.com\/exam-centres\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/intuitioncentres.com\/exam-centres\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/intuitioncentres.com\/exam-centres\/wp-json\/wp\/v2\/comments?post=1269"}],"version-history":[{"count":3,"href":"https:\/\/intuitioncentres.com\/exam-centres\/wp-json\/wp\/v2\/pages\/1269\/revisions"}],"predecessor-version":[{"id":1272,"href":"https:\/\/intuitioncentres.com\/exam-centres\/wp-json\/wp\/v2\/pages\/1269\/revisions\/1272"}],"wp:attachment":[{"href":"https:\/\/intuitioncentres.com\/exam-centres\/wp-json\/wp\/v2\/media?parent=1269"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}