{"id":755,"date":"2026-07-22T22:51:23","date_gmt":"2026-07-22T22:51:23","guid":{"rendered":"https:\/\/intuitioncentres.com\/exam-centres\/?page_id=755"},"modified":"2026-08-29T15:45:15","modified_gmt":"2026-08-29T15:45:15","slug":"policies","status":"publish","type":"page","link":"https:\/\/intuitioncentres.com\/exam-centres\/policies\/","title":{"rendered":"Exam Policies"},"content":{"rendered":"\n<style>\n\/* Visible No-ID form link inside the Candidate Identification Policy *\/\n.iec-policy-page .iec-identification-no-id-link {\n  margin:20px 0 8px;\n  padding:20px;\n  border:1px solid rgba(237,86,35,.28);\n  border-left:6px solid #ed5623;\n  border-radius:16px;\n  background:linear-gradient(135deg,#fff5ef,#f3ffff);\n}\n\n.iec-policy-page .iec-identification-no-id-link strong {\n  display:block;\n  margin-bottom:6px;\n  color:#172c3a;\n  font-size:1.16rem;\n  font-weight:900;\n}\n\n.iec-policy-page .iec-identification-no-id-link p {\n  margin:0 0 14px;\n}\n\n.iec-policy-page .iec-identification-no-id-button {\n  display:inline-flex;\n  min-height:52px;\n  align-items:center;\n  justify-content:center;\n  gap:9px;\n  padding:12px 18px;\n  border-radius:13px;\n  background:#ed5623;\n  color:#ffffff !important;\n  font-weight:900;\n  text-decoration:none;\n  box-shadow:0 9px 22px rgba(237,86,35,.22);\n}\n\n.iec-policy-page .iec-identification-no-id-button:hover,\n.iec-policy-page .iec-identification-no-id-button:focus-visible {\n  background:#c94317;\n  color:#ffffff !important;\n}\n\n@media(max-width:600px) {\n  .iec-policy-page .iec-identification-no-id-button {\n    width:100%;\n    text-align:center;\n  }\n}\n<\/style>\n\n<!-- INTUITION EXAM CENTRES \u2014 CANDIDATE HANDBOOK + POLICY LIBRARY -->\n<style>\n\/* =========================================================\n   INTUITION EXAM CENTRES \u2014 CANDIDATE HANDBOOK\n   ========================================================= *\/\n\n.iec-handbook,\n.iec-handbook * {\n  box-sizing:border-box;\n}\n\n.iec-handbook {\n  --orange:#ed5623;\n  --orange-dark:#bd3f16;\n  --orange-soft:#fff1eb;\n\n  --teal:#21d5cd;\n  --teal-dark:#087b78;\n  --teal-soft:#e6fbfa;\n\n  --ink:#172c3a;\n  --muted:#5f6f79;\n  --line:#dfe9ec;\n  --page:#f7fafb;\n  --white:#ffffff;\n\n  max-width:1180px;\n  margin:8px auto 30px;\n  padding:clamp(18px,3vw,38px);\n\n  border:1px solid #edf2f3;\n  border-radius:28px;\n\n  background:\n    radial-gradient(circle at 97% 2%,rgba(33,213,205,.14),transparent 23%),\n    radial-gradient(circle at 2% 18%,rgba(237,86,35,.09),transparent 20%),\n    var(--page);\n\n  color:var(--ink);\n\n  font-family:\n    Inter,\n    ui-sans-serif,\n    -apple-system,\n    BlinkMacSystemFont,\n    \"Segoe UI\",\n    Roboto,\n    Arial,\n    sans-serif;\n\n  font-size:17px;\n  line-height:1.72;\n\n  overflow:hidden;\n}\n\n.iec-handbook h1,\n.iec-handbook h2,\n.iec-handbook h3,\n.iec-handbook h4,\n.iec-handbook p {\n  margin-top:0;\n}\n\n.iec-handbook p:last-child {\n  margin-bottom:0;\n}\n\n.iec-handbook strong {\n  color:var(--ink);\n}\n\n.iec-handbook a {\n  color:var(--teal-dark);\n  font-weight:850;\n  text-decoration:none;\n}\n\n.iec-handbook a:hover {\n  color:var(--orange-dark);\n}\n\n\n\/* =========================================================\n   HERO\n   ========================================================= *\/\n\n.iec-handbook .hb-hero {\n  position:relative;\n\n  display:grid;\n\n  grid-template-columns:\n    minmax(0,1.08fr)\n    minmax(330px,.72fr);\n\n  gap:clamp(28px,5vw,58px);\n\n  align-items:center;\n\n  padding:clamp(30px,5vw,60px);\n\n  border-radius:28px;\n\n  background:\n    radial-gradient(circle at 90% 12%,rgba(33,213,205,.25),transparent 27%),\n    linear-gradient(\n      135deg,\n      #172c3a 0%,\n      #244854 68%,\n      #087b78 100%\n    );\n\n  color:#ffffff;\n\n  box-shadow:0 20px 50px rgba(23,44,58,.17);\n\n  overflow:hidden;\n}\n\n.iec-handbook .hb-hero::after {\n  position:absolute;\n\n  right:-90px;\n  bottom:-120px;\n\n  width:340px;\n  height:340px;\n\n  border:45px solid rgba(255,255,255,.055);\n  border-radius:50%;\n\n  content:\"\";\n}\n\n.iec-handbook .hero-copy,\n.iec-handbook .hero-visual {\n  position:relative;\n  z-index:2;\n}\n\n.iec-handbook .hero-eyebrow {\n  display:inline-flex;\n\n  align-items:center;\n\n  gap:9px;\n\n  margin-bottom:14px;\n\n  color:#bdf7f4;\n\n  font-size:14px;\n  font-weight:900;\n\n  letter-spacing:.12em;\n  text-transform:uppercase;\n}\n\n.iec-handbook .hero-eyebrow::before {\n  width:29px;\n  height:3px;\n\n  border-radius:99px;\n\n  background:var(--orange);\n\n  content:\"\";\n}\n\n.iec-handbook .hb-hero h1 {\n  max-width:720px;\n\n  margin-bottom:18px;\n\n  color:#ffffff;\n\n  font-size:clamp(2.7rem,6vw,5rem);\n  font-weight:900;\n\n  line-height:.98;\n  letter-spacing:-.052em;\n}\n\n.iec-handbook .hb-hero h1 span {\n  color:#ff8757;\n}\n\n.iec-handbook .hero-lead {\n  max-width:750px;\n\n  margin-bottom:24px;\n\n  color:rgba(255,255,255,.9);\n\n  font-size:clamp(1.08rem,1.7vw,1.24rem);\n\n  line-height:1.72;\n}\n\n.iec-handbook .hero-tags {\n  display:flex;\n  flex-wrap:wrap;\n\n  gap:9px;\n}\n\n.iec-handbook .hero-tags span {\n  display:inline-flex;\n\n  min-height:38px;\n\n  align-items:center;\n\n  padding:7px 12px;\n\n  border:1px solid rgba(255,255,255,.16);\n  border-radius:999px;\n\n  background:rgba(255,255,255,.09);\n  color:#ffffff;\n\n  font-size:13px;\n  font-weight:850;\n}\n\n\n\/* =========================================================\n   HERO ILLUSTRATION\n   ========================================================= *\/\n\n.iec-handbook .hero-visual {\n  display:grid;\n\n  min-height:345px;\n\n  place-items:center;\n}\n\n.iec-handbook .hero-scene {\n  position:relative;\n\n  width:100%;\n  max-width:390px;\n  height:315px;\n\n  border:7px solid rgba(255,255,255,.95);\n  border-radius:28px;\n\n  background:\n    linear-gradient(\n      180deg,\n      #e8fbfa 0 62%,\n      #d7eceb 62% 100%\n    );\n\n  box-shadow:0 20px 45px rgba(0,0,0,.16);\n\n  overflow:hidden;\n}\n\n.iec-handbook .hero-sun {\n  position:absolute;\n\n  right:28px;\n  top:28px;\n\n  width:68px;\n  height:68px;\n\n  border-radius:50%;\n\n  background:#ffcf67;\n}\n\n.iec-handbook .hero-building {\n  position:absolute;\n\n  left:54px;\n  bottom:62px;\n\n  width:225px;\n  height:135px;\n\n  border-radius:14px 14px 4px 4px;\n\n  background:#ffffff;\n\n  box-shadow:0 10px 24px rgba(23,44,58,.12);\n}\n\n.iec-handbook .hero-building::before {\n  position:absolute;\n\n  left:-10px;\n  top:-26px;\n\n  width:245px;\n  height:32px;\n\n  border-radius:10px 10px 4px 4px;\n\n  background:var(--orange);\n\n  content:\"\";\n}\n\n.iec-handbook .building-sign {\n  position:absolute;\n\n  left:29px;\n  top:18px;\n\n  color:var(--ink);\n\n  font-size:14px;\n  font-weight:900;\n}\n\n.iec-handbook .building-door {\n  position:absolute;\n\n  left:91px;\n  bottom:0;\n\n  width:46px;\n  height:72px;\n\n  border-radius:8px 8px 0 0;\n\n  background:var(--teal-dark);\n}\n\n.iec-handbook .building-window {\n  position:absolute;\n\n  top:52px;\n\n  width:44px;\n  height:32px;\n\n  border-radius:6px;\n\n  background:var(--teal-soft);\n\n  border:3px solid var(--teal);\n}\n\n.iec-handbook .building-window.one {\n  left:25px;\n}\n\n.iec-handbook .building-window.two {\n  right:25px;\n}\n\n.iec-handbook .hero-road {\n  position:absolute;\n\n  left:0;\n  right:0;\n  bottom:0;\n\n  height:64px;\n\n  background:#8ba0a8;\n}\n\n.iec-handbook .hero-road::after {\n  position:absolute;\n\n  left:0;\n  right:0;\n  top:30px;\n\n  border-top:4px dashed rgba(255,255,255,.8);\n\n  content:\"\";\n}\n\n.iec-handbook .hero-pin {\n  position:absolute;\n\n  right:42px;\n  bottom:54px;\n\n  display:grid;\n\n  width:68px;\n  height:68px;\n\n  place-items:center;\n\n  border:5px solid #ffffff;\n  border-radius:50% 50% 50% 12%;\n\n  background:var(--orange);\n  color:#ffffff;\n\n  font-size:27px;\n  font-weight:900;\n\n  transform:rotate(-45deg);\n\n  box-shadow:0 12px 24px rgba(23,44,58,.2);\n}\n\n.iec-handbook .hero-pin span {\n  transform:rotate(45deg);\n}\n\n\n\/* =========================================================\n   AT A GLANCE\n   ========================================================= *\/\n\n.iec-handbook .glance-grid {\n  display:grid;\n\n  grid-template-columns:\n    repeat(4,minmax(0,1fr));\n\n  gap:13px;\n\n  margin:22px 0 35px;\n}\n\n.iec-handbook .glance-card {\n  padding:20px;\n\n  border:1px solid var(--line);\n  border-radius:18px;\n\n  background:#ffffff;\n\n  box-shadow:0 9px 25px rgba(23,44,58,.05);\n}\n\n.iec-handbook .glance-icon {\n  display:grid;\n\n  width:47px;\n  height:47px;\n\n  place-items:center;\n\n  margin-bottom:13px;\n\n  border-radius:14px;\n\n  background:var(--teal-soft);\n  color:var(--teal-dark);\n\n  font-size:20px;\n  font-weight:900;\n}\n\n.iec-handbook .glance-card:nth-child(even) .glance-icon {\n  background:var(--orange-soft);\n  color:var(--orange-dark);\n}\n\n.iec-handbook .glance-card strong {\n  display:block;\n\n  margin-bottom:4px;\n\n  font-size:17px;\n  font-weight:900;\n}\n\n.iec-handbook .glance-card p {\n  margin:0;\n\n  color:var(--muted);\n\n  font-size:15px;\n  line-height:1.55;\n}\n\n\n\/* =========================================================\n   CONTENTS\n   ========================================================= *\/\n\n.iec-handbook .quick-nav {\n  margin-bottom:35px;\n\n  padding:clamp(22px,3vw,32px);\n\n  border:1px solid var(--line);\n  border-radius:24px;\n\n  background:#ffffff;\n\n  box-shadow:0 12px 34px rgba(23,44,58,.06);\n}\n\n.iec-handbook .quick-nav-head {\n  margin-bottom:17px;\n}\n\n.iec-handbook .quick-nav-head span {\n  color:var(--orange-dark);\n\n  font-size:13px;\n  font-weight:900;\n\n  letter-spacing:.12em;\n  text-transform:uppercase;\n}\n\n.iec-handbook .quick-nav-head h2 {\n  margin:4px 0 0;\n\n  font-size:clamp(1.7rem,3vw,2.25rem);\n  font-weight:900;\n\n  letter-spacing:-.03em;\n}\n\n.iec-handbook .nav-grid {\n  display:grid;\n\n  grid-template-columns:\n    repeat(3,minmax(0,1fr));\n\n  gap:9px;\n}\n\n.iec-handbook .nav-grid a {\n  display:flex;\n\n  align-items:center;\n\n  gap:9px;\n\n  min-height:49px;\n\n  padding:10px 12px;\n\n  border:1px solid var(--line);\n  border-radius:13px;\n\n  background:#fbfdfd;\n  color:var(--ink);\n\n  font-size:14px;\n  font-weight:800;\n\n  transition:.17s ease;\n}\n\n.iec-handbook .nav-grid a:hover {\n  border-color:rgba(237,86,35,.28);\n\n  background:var(--orange-soft);\n\n  transform:translateY(-1px);\n}\n\n\n\/* =========================================================\n   SECTIONS\n   ========================================================= *\/\n\n.iec-handbook .hb-section {\n  margin-bottom:22px;\n\n  padding:clamp(23px,3.5vw,36px);\n\n  border:1px solid var(--line);\n  border-radius:23px;\n\n  background:#ffffff;\n\n  box-shadow:0 12px 34px rgba(23,44,58,.055);\n}\n\n.iec-handbook .section-heading {\n  display:grid;\n\n  grid-template-columns:52px 1fr;\n\n  gap:14px;\n\n  align-items:center;\n\n  margin-bottom:21px;\n}\n\n.iec-handbook .section-icon {\n  display:grid;\n\n  width:50px;\n  height:50px;\n\n  place-items:center;\n\n  border-radius:15px;\n\n  background:var(--orange-soft);\n  color:var(--orange-dark);\n\n  font-size:22px;\n  font-weight:900;\n}\n\n.iec-handbook .section-heading h2 {\n  margin:0;\n\n  font-size:clamp(1.7rem,3vw,2.35rem);\n  font-weight:900;\n\n  line-height:1.12;\n  letter-spacing:-.025em;\n}\n\n.iec-handbook .hb-section h3 {\n  margin:27px 0 10px;\n\n  color:var(--teal-dark);\n\n  font-size:1.28rem;\n  font-weight:900;\n}\n\n.iec-handbook .hb-section p {\n  color:#50616b;\n}\n\n.iec-handbook .hb-section ul {\n  display:grid;\n\n  gap:9px;\n\n  margin:15px 0 20px;\n  padding:0;\n\n  list-style:none;\n}\n\n.iec-handbook .hb-section li {\n  position:relative;\n\n  padding-left:31px;\n\n  color:#50616b;\n}\n\n.iec-handbook .hb-section li::before {\n  position:absolute;\n\n  left:0;\n  top:.35em;\n\n  display:grid;\n\n  width:20px;\n  height:20px;\n\n  place-items:center;\n\n  border-radius:50%;\n\n  background:var(--teal-soft);\n  color:var(--teal-dark);\n\n  font-size:11px;\n  font-weight:900;\n\n  content:\"\u2713\";\n}\n\n\n\/* =========================================================\n   CALLOUTS\n   ========================================================= *\/\n\n.iec-handbook .callout {\n  margin:18px 0;\n\n  padding:18px 20px;\n\n  border-left:5px solid var(--teal);\n  border-radius:0 15px 15px 0;\n\n  background:var(--teal-soft);\n}\n\n.iec-handbook .callout.orange {\n  border-left-color:var(--orange);\n\n  background:var(--orange-soft);\n}\n\n.iec-handbook .callout.dark {\n  border:0;\n  border-radius:17px;\n\n  background:var(--ink);\n}\n\n.iec-handbook .callout strong {\n  display:block;\n\n  margin-bottom:4px;\n\n  font-size:18px;\n  font-weight:900;\n}\n\n.iec-handbook .callout p {\n  margin:0;\n\n  color:#4e6068;\n}\n\n.iec-handbook .callout.dark strong,\n.iec-handbook .callout.dark p {\n  color:#ffffff;\n}\n\n\n\/* =========================================================\n   BUTTON\n   ========================================================= *\/\n\n.iec-handbook .hb-btn {\n  display:inline-flex;\n\n  min-height:51px;\n\n  align-items:center;\n  justify-content:center;\n\n  gap:8px;\n\n  padding:11px 18px;\n\n  border-radius:14px;\n\n  background:var(--orange);\n  color:#ffffff;\n\n  box-shadow:0 10px 25px rgba(237,86,35,.21);\n\n  font-size:15px;\n  font-weight:900;\n\n  text-decoration:none;\n}\n\n.iec-handbook .hb-btn:hover {\n  background:var(--orange-dark);\n  color:#ffffff;\n}\n\n\n\/* =========================================================\n   VISUAL BREAKS\n   ========================================================= *\/\n\n.iec-handbook .visual-break {\n  display:grid;\n\n  grid-template-columns:\n    minmax(280px,.8fr)\n    minmax(0,1.2fr);\n\n  gap:clamp(22px,4vw,45px);\n\n  align-items:center;\n\n  margin:32px 0;\n\n  padding:clamp(22px,4vw,38px);\n\n  border-radius:25px;\n\n  background:\n    linear-gradient(\n      135deg,\n      var(--teal-soft),\n      #ffffff\n    );\n\n  border:1px solid rgba(8,123,120,.16);\n}\n\n.iec-handbook .visual-break.orange {\n  background:\n    linear-gradient(\n      135deg,\n      var(--orange-soft),\n      #ffffff\n    );\n\n  border-color:rgba(237,86,35,.18);\n}\n\n.iec-handbook .visual-picture {\n  position:relative;\n\n  min-height:260px;\n\n  border:6px solid #ffffff;\n  border-radius:22px;\n\n  background:#f1fbfb;\n\n  box-shadow:0 14px 35px rgba(23,44,58,.1);\n\n  overflow:hidden;\n}\n\n.iec-handbook .visual-copy .mini-kicker {\n  display:block;\n\n  margin-bottom:6px;\n\n  color:var(--orange-dark);\n\n  font-size:13px;\n  font-weight:900;\n\n  letter-spacing:.1em;\n  text-transform:uppercase;\n}\n\n.iec-handbook .visual-copy h2 {\n  margin-bottom:10px;\n\n  font-size:clamp(1.8rem,3.5vw,2.7rem);\n  font-weight:900;\n\n  line-height:1.05;\n  letter-spacing:-.03em;\n}\n\n.iec-handbook .visual-copy p {\n  color:var(--muted);\n\n  font-size:17px;\n}\n\n\n\/* JOURNEY PICTURE *\/\n\n.iec-handbook .journey-sky {\n  position:absolute;\n\n  inset:0 0 42%;\n\n  background:#dffaf8;\n}\n\n.iec-handbook .journey-ground {\n  position:absolute;\n\n  inset:58% 0 0;\n\n  background:#d8e7e8;\n}\n\n.iec-handbook .train {\n  position:absolute;\n\n  left:26px;\n  bottom:48px;\n\n  width:118px;\n  height:72px;\n\n  border-radius:20px 20px 8px 8px;\n\n  background:var(--teal-dark);\n}\n\n.iec-handbook .train::before,\n.iec-handbook .train::after {\n  position:absolute;\n\n  bottom:-11px;\n\n  width:22px;\n  height:22px;\n\n  border:5px solid #ffffff;\n  border-radius:50%;\n\n  background:var(--ink);\n\n  content:\"\";\n}\n\n.iec-handbook .train::before {\n  left:17px;\n}\n\n.iec-handbook .train::after {\n  right:17px;\n}\n\n.iec-handbook .train-window {\n  position:absolute;\n\n  left:17px;\n  right:17px;\n  top:15px;\n\n  height:23px;\n\n  border-radius:7px;\n\n  background:#c9f5f2;\n}\n\n.iec-handbook .journey-centre {\n  position:absolute;\n\n  right:25px;\n  bottom:48px;\n\n  width:130px;\n  height:105px;\n\n  border-radius:10px 10px 3px 3px;\n\n  background:#ffffff;\n}\n\n.iec-handbook .journey-centre::before {\n  position:absolute;\n\n  left:-7px;\n  top:-20px;\n\n  width:144px;\n  height:24px;\n\n  border-radius:7px;\n\n  background:var(--orange);\n\n  content:\"\";\n}\n\n.iec-handbook .journey-centre::after {\n  position:absolute;\n\n  left:48px;\n  bottom:0;\n\n  width:36px;\n  height:57px;\n\n  border-radius:7px 7px 0 0;\n\n  background:var(--teal-dark);\n\n  content:\"\";\n}\n\n.iec-handbook .journey-path {\n  position:absolute;\n\n  left:135px;\n  right:132px;\n  bottom:76px;\n\n  border-top:5px dashed var(--orange);\n\n  transform:rotate(-5deg);\n}\n\n\n\/* EXAM ROOM PICTURE *\/\n\n.iec-handbook .desk {\n  position:absolute;\n\n  left:28px;\n  right:28px;\n  bottom:42px;\n\n  height:74px;\n\n  border-radius:8px;\n\n  background:#b47d53;\n}\n\n.iec-handbook .paper {\n  position:absolute;\n\n  left:65px;\n  bottom:83px;\n\n  width:90px;\n  height:112px;\n\n  border-radius:6px;\n\n  background:#ffffff;\n\n  box-shadow:0 8px 20px rgba(23,44,58,.12);\n}\n\n.iec-handbook .paper::before {\n  position:absolute;\n\n  left:16px;\n  right:16px;\n  top:22px;\n\n  height:5px;\n\n  background:#dce8ea;\n\n  box-shadow:\n    0 18px 0 #dce8ea,\n    0 36px 0 #dce8ea,\n    0 54px 0 #dce8ea;\n\n  content:\"\";\n}\n\n.iec-handbook .clock {\n  position:absolute;\n\n  right:45px;\n  top:28px;\n\n  width:78px;\n  height:78px;\n\n  border:8px solid var(--teal-dark);\n  border-radius:50%;\n\n  background:#ffffff;\n}\n\n.iec-handbook .clock::before {\n  position:absolute;\n\n  left:32px;\n  top:14px;\n\n  width:5px;\n  height:25px;\n\n  border-radius:4px;\n\n  background:var(--orange);\n\n  transform-origin:bottom;\n\n  content:\"\";\n}\n\n.iec-handbook .clock::after {\n  position:absolute;\n\n  left:32px;\n  top:35px;\n\n  width:21px;\n  height:5px;\n\n  border-radius:4px;\n\n  background:var(--orange);\n\n  content:\"\";\n}\n\n.iec-handbook .id-card {\n  position:absolute;\n\n  right:42px;\n  bottom:75px;\n\n  width:108px;\n  height:65px;\n\n  padding:10px;\n\n  border-radius:10px;\n\n  background:var(--teal);\n\n  box-shadow:0 7px 18px rgba(23,44,58,.15);\n}\n\n.iec-handbook .id-photo {\n  width:28px;\n  height:28px;\n\n  border-radius:50%;\n\n  background:#ffffff;\n}\n\n.iec-handbook .id-line {\n  width:48px;\n  height:5px;\n\n  margin:6px 0 0 40px;\n\n  border-radius:5px;\n\n  background:rgba(255,255,255,.85);\n\n  box-shadow:0 10px 0 rgba(255,255,255,.65);\n}\n\n\n\/* RESULTS PICTURE *\/\n\n.iec-handbook .results-envelope {\n  position:absolute;\n\n  left:35px;\n  top:50px;\n\n  width:145px;\n  height:102px;\n\n  border-radius:12px;\n\n  background:var(--orange);\n\n  box-shadow:0 10px 24px rgba(23,44,58,.14);\n}\n\n.iec-handbook .results-envelope::before {\n  position:absolute;\n\n  inset:0;\n\n  clip-path:polygon(0 0,50% 55%,100% 0);\n\n  background:#ff8d61;\n\n  content:\"\";\n}\n\n.iec-handbook .certificate {\n  position:absolute;\n\n  right:33px;\n  bottom:39px;\n\n  width:142px;\n  height:170px;\n\n  padding:20px 18px;\n\n  border:6px solid #ffffff;\n  border-radius:13px;\n\n  background:#ffffff;\n\n  box-shadow:0 12px 28px rgba(23,44,58,.13);\n}\n\n.iec-handbook .certificate::before {\n  display:block;\n\n  width:58px;\n  height:58px;\n\n  margin:0 auto 17px;\n\n  border:8px solid var(--teal);\n  border-radius:50%;\n\n  content:\"\";\n}\n\n.iec-handbook .certificate::after {\n  display:block;\n\n  width:75px;\n  height:6px;\n\n  margin:0 auto;\n\n  border-radius:5px;\n\n  background:#cbd9dc;\n\n  box-shadow:\n    0 15px 0 #cbd9dc,\n    0 30px 0 #e3ebed;\n\n  content:\"\";\n}\n\n\n\/* =========================================================\n   JOURNEY TIMELINE\n   ========================================================= *\/\n\n.iec-handbook .timeline {\n  display:grid;\n\n  grid-template-columns:\n    repeat(4,minmax(0,1fr));\n\n  gap:13px;\n\n  margin-top:20px;\n}\n\n.iec-handbook .timeline-card {\n  position:relative;\n\n  padding:20px;\n\n  border:1px solid var(--line);\n  border-radius:17px;\n\n  background:#fbfdfd;\n}\n\n.iec-handbook .timeline-card::after {\n  position:absolute;\n\n  right:-13px;\n  top:50%;\n\n  color:var(--orange);\n\n  font-size:22px;\n  font-weight:900;\n\n  transform:translateY(-50%);\n\n  content:\"\u2192\";\n}\n\n.iec-handbook .timeline-card:last-child::after {\n  display:none;\n}\n\n.iec-handbook .timeline-card strong {\n  display:block;\n\n  margin-bottom:6px;\n\n  color:var(--teal-dark);\n\n  font-size:17px;\n}\n\n.iec-handbook .timeline-card p {\n  margin:0;\n\n  font-size:15px;\n}\n\n\n\/* =========================================================\n   ALLOWED \/ NOT ALLOWED\n   ========================================================= *\/\n\n.iec-handbook .two-col {\n  display:grid;\n\n  grid-template-columns:\n    minmax(0,1fr)\n    minmax(0,1fr);\n\n  gap:15px;\n\n  margin-top:18px;\n}\n\n.iec-handbook .info-card {\n  padding:22px;\n\n  border:1px solid var(--line);\n  border-radius:18px;\n\n  background:#fbfdfd;\n}\n\n.iec-handbook .info-card.orange {\n  border-color:#f2d2c5;\n\n  background:#fff8f4;\n}\n\n.iec-handbook .info-card h3 {\n  margin:0 0 11px;\n\n  color:var(--ink);\n}\n\n\n\/* =========================================================\n   NUMBERED STEPS\n   ========================================================= *\/\n\n.iec-handbook .numbered-steps {\n  display:grid;\n\n  gap:11px;\n\n  margin:18px 0;\n}\n\n.iec-handbook .number-step {\n  position:relative;\n\n  padding:17px 18px 17px 69px;\n\n  border:1px solid var(--line);\n  border-radius:16px;\n\n  background:#fbfdfd;\n}\n\n.iec-handbook .number-step span {\n  position:absolute;\n\n  left:16px;\n  top:16px;\n\n  display:grid;\n\n  width:39px;\n  height:39px;\n\n  place-items:center;\n\n  border-radius:12px;\n\n  background:var(--orange);\n  color:#ffffff;\n\n  font-weight:900;\n}\n\n\n\/* =========================================================\n   CHECKLIST\n   ========================================================= *\/\n\n.iec-handbook .checklist-section {\n  border:2px solid rgba(8,123,120,.16);\n\n  background:\n    radial-gradient(circle at 98% 0,rgba(33,213,205,.12),transparent 24%),\n    #ffffff;\n}\n\n.iec-handbook .checklist-intro {\n  margin-bottom:22px;\n\n  padding:17px 19px;\n\n  border-radius:15px;\n\n  background:var(--teal-soft);\n  color:#436066;\n}\n\n.iec-handbook .checklist-grid {\n  display:grid;\n\n  grid-template-columns:\n    repeat(2,minmax(0,1fr));\n\n  gap:15px;\n}\n\n.iec-handbook .checklist-card {\n  padding:22px;\n\n  border:1px solid var(--line);\n  border-radius:18px;\n\n  background:#ffffff;\n}\n\n.iec-handbook .checklist-card h3 {\n  margin:0 0 15px;\n\n  color:var(--ink);\n\n  font-size:1.15rem;\n}\n\n.iec-handbook .check-item {\n  display:grid;\n\n  grid-template-columns:24px 1fr;\n\n  gap:10px;\n\n  align-items:start;\n\n  margin:9px 0;\n\n  color:#50616b;\n\n  cursor:pointer;\n}\n\n.iec-handbook .check-item input {\n  width:20px;\n  height:20px;\n\n  margin-top:3px;\n\n  accent-color:var(--teal-dark);\n}\n\n\n\/* =========================================================\n   EXAM BOARD CARDS\n   ========================================================= *\/\n\n.iec-handbook .board-grid {\n  display:grid;\n\n  grid-template-columns:\n    repeat(3,minmax(0,1fr));\n\n  gap:12px;\n\n  margin-top:19px;\n}\n\n.iec-handbook .board-card {\n  display:flex;\n\n  min-height:90px;\n\n  flex-direction:column;\n\n  justify-content:center;\n\n  padding:17px 18px;\n\n  border:1px solid var(--line);\n  border-radius:16px;\n\n  background:#fbfdfd;\n\n  transition:.17s ease;\n}\n\n.iec-handbook .board-card:hover {\n  border-color:rgba(237,86,35,.28);\n\n  background:var(--orange-soft);\n\n  transform:translateY(-2px);\n}\n\n.iec-handbook .board-card strong {\n  font-size:18px;\n}\n\n.iec-handbook .board-card span {\n  margin-top:2px;\n\n  color:var(--muted);\n\n  font-size:13px;\n}\n\n\n\/* =========================================================\n   FINAL MESSAGE\n   ========================================================= *\/\n\n.iec-handbook .final-message {\n  position:relative;\n\n  margin-top:28px;\n\n  padding:clamp(28px,4vw,44px);\n\n  border-radius:25px;\n\n  background:\n    radial-gradient(circle at 94% 14%,rgba(237,86,35,.28),transparent 28%),\n    linear-gradient(\n      135deg,\n      #172c3a,\n      #087b78\n    );\n\n  color:#ffffff;\n\n  overflow:hidden;\n}\n\n.iec-handbook .final-message h2 {\n  margin-bottom:10px;\n\n  color:#ffffff;\n\n  font-size:clamp(2rem,4vw,3rem);\n\n  font-weight:900;\n\n  letter-spacing:-.035em;\n}\n\n.iec-handbook .final-message p {\n  max-width:800px;\n\n  color:rgba(255,255,255,.92);\n\n  font-size:18px;\n  line-height:1.72;\n}\n\n.iec-handbook .good-luck {\n  display:inline-block;\n\n  margin-top:10px;\n\n  color:#ffb18f;\n\n  font-size:21px;\n  font-weight:900;\n}\n\n\n\/* =========================================================\n   TABLET\n   ========================================================= *\/\n\n@media(max-width:950px) {\n\n  .iec-handbook .hb-hero {\n    grid-template-columns:1fr;\n  }\n\n  .iec-handbook .hero-visual {\n    width:100%;\n    max-width:520px;\n\n    margin:0 auto;\n  }\n\n  .iec-handbook .glance-grid {\n    grid-template-columns:\n      repeat(2,minmax(0,1fr));\n  }\n\n  .iec-handbook .nav-grid {\n    grid-template-columns:\n      repeat(2,minmax(0,1fr));\n  }\n\n  .iec-handbook .timeline {\n    grid-template-columns:\n      repeat(2,minmax(0,1fr));\n  }\n\n  .iec-handbook .timeline-card::after {\n    display:none;\n  }\n\n  .iec-handbook .board-grid {\n    grid-template-columns:\n      repeat(2,minmax(0,1fr));\n  }\n\n}\n\n\n\/* =========================================================\n   MOBILE\n   ========================================================= *\/\n\n@media(max-width:650px) {\n\n  .iec-handbook {\n    margin:4px auto 14px;\n\n    padding:15px;\n\n    border-radius:20px;\n\n    font-size:16px;\n  }\n\n  .iec-handbook .hb-hero {\n    padding:27px 21px;\n\n    border-radius:21px;\n  }\n\n  .iec-handbook .hb-hero h1 {\n    font-size:clamp(2.5rem,14vw,4rem);\n  }\n\n  .iec-handbook .hero-visual {\n    min-height:290px;\n  }\n\n  .iec-handbook .hero-scene {\n    height:280px;\n  }\n\n  .iec-handbook .glance-grid,\n  .iec-handbook .nav-grid,\n  .iec-handbook .timeline,\n  .iec-handbook .two-col,\n  .iec-handbook .checklist-grid,\n  .iec-handbook .board-grid {\n    grid-template-columns:1fr;\n  }\n\n  .iec-handbook .hb-section {\n    padding:21px 18px;\n\n    border-radius:19px;\n  }\n\n  .iec-handbook .section-heading {\n    grid-template-columns:44px 1fr;\n  }\n\n  .iec-handbook .section-icon {\n    width:42px;\n    height:42px;\n\n    font-size:18px;\n  }\n\n  .iec-handbook .visual-break {\n    grid-template-columns:1fr;\n\n    padding:18px;\n  }\n\n  .iec-handbook .visual-picture {\n    min-height:230px;\n  }\n\n  .iec-handbook .number-step {\n    padding:67px 17px 17px;\n  }\n\n}\n\n\n\/* =========================================================\n   PRINT\n   ========================================================= *\/\n\n@media print {\n\n  .iec-handbook {\n    max-width:none;\n\n    margin:0;\n    padding:0;\n\n    border:0;\n\n    background:#ffffff;\n  }\n\n  .iec-handbook .quick-nav,\n  .iec-handbook .visual-break {\n    break-inside:avoid;\n  }\n\n  .iec-handbook .checklist-card {\n    break-inside:avoid;\n  }\n\n}\n\n\n\/* HANDBOOK \u2192 POLICIES CONTINUATION *\/\n.iec-handbook .hb-policy-link {\n  display:flex;\n  justify-content:center;\n  margin-top:20px;\n}\n.iec-handbook .hb-policy-link a {\n  display:inline-flex;\n  min-height:52px;\n  align-items:center;\n  justify-content:center;\n  gap:9px;\n  padding:12px 19px;\n  border:1px solid rgba(8,123,120,.22);\n  border-radius:14px;\n  background:#ffffff;\n  color:var(--teal-dark);\n  font-weight:900;\n  box-shadow:0 8px 22px rgba(23,44,58,.06);\n}\n.iec-handbook .hb-policy-link a:hover {\n  border-color:rgba(237,86,35,.35);\n  background:var(--orange-soft);\n  color:var(--orange-dark);\n}\n\n<\/style>\n\n\n<!-- INTUITION EXAM CENTRES - SELECTED POLICIES - WORDPRESS CUSTOM HTML -->\n<style>\n\/* =========================================================\n   INTUITION EXAM CENTRES - POLICIES HUB\n   COMPLETE WORKING VERSION\n   ========================================================= *\/\n\n.iec-policies-page,\n.iec-policies-page * {\n  box-sizing:border-box;\n}\n\n.iec-policies-page {\n  max-width:1180px;\n  margin:30px auto;\n  padding:clamp(18px,3vw,38px);\n  color:#172c3a;\n  background:\n    radial-gradient(circle at 94% 2%,rgba(33,213,205,.13),transparent 23%),\n    radial-gradient(circle at 3% 9%,rgba(237,86,35,.09),transparent 20%),\n    #f7fafb;\n  border:1px solid #edf2f3;\n  border-radius:28px;\n  font-family:\n    Inter,\n    -apple-system,\n    BlinkMacSystemFont,\n    \"Segoe UI\",\n    Roboto,\n    Arial,\n    sans-serif;\n  line-height:1.7;\n  overflow:hidden;\n}\n\n.iec-policies-page h1,\n.iec-policies-page h2,\n.iec-policies-page h3,\n.iec-policies-page p {\n  margin-top:0;\n}\n\n.iec-policies-page a {\n  text-decoration:none;\n}\n\n\/* HERO *\/\n\n.iec-policies-hero {\n  position:relative;\n  overflow:hidden;\n  padding:clamp(34px,5vw,60px);\n  border:1px solid #dfe9ec;\n  border-radius:26px;\n  background:\n    radial-gradient(circle at 92% 14%,rgba(33,213,205,.20),transparent 25%),\n    radial-gradient(circle at 10% 100%,rgba(237,86,35,.11),transparent 27%),\n    linear-gradient(135deg,#ffffff,#f5ffff);\n  box-shadow:0 18px 44px rgba(20,49,64,.08);\n}\n\n.iec-policies-hero::after {\n  position:absolute;\n  right:-75px;\n  top:-75px;\n  width:235px;\n  height:235px;\n  border:45px solid rgba(33,213,205,.11);\n  border-radius:50%;\n  content:\"\";\n}\n\n.iec-policies-eyebrow {\n  display:inline-flex;\n  align-items:center;\n  gap:10px;\n  margin-bottom:14px;\n  color:#c94317;\n  font-size:1.08rem;\n  font-weight:900;\n  letter-spacing:.10em;\n  text-transform:uppercase;\n}\n\n.iec-policies-eyebrow::before {\n  width:32px;\n  height:4px;\n  border-radius:999px;\n  background:#21d5cd;\n  content:\"\";\n}\n\n.iec-policies-hero h1 {\n  position:relative;\n  z-index:1;\n  max-width:900px;\n  margin-bottom:18px;\n  color:#172c3a;\n  font-size:clamp(2.7rem,6vw,5.1rem);\n  font-weight:900;\n  line-height:.98;\n  letter-spacing:-.05em;\n}\n\n.iec-policies-hero h1 span {\n  color:#ed5623;\n}\n\n.iec-policies-lead {\n  position:relative;\n  z-index:1;\n  max-width:850px;\n  margin-bottom:0;\n  color:#5f6f79;\n  font-size:clamp(1.22rem,1.9vw,1.4rem);\n  line-height:1.72;\n}\n\n\/* INTRO *\/\n\n.iec-policies-intro {\n  display:grid;\n  grid-template-columns:60px 1fr;\n  gap:18px;\n  align-items:start;\n  margin:clamp(26px,4vw,42px) 0;\n  padding:24px;\n  border:1px solid rgba(8,127,123,.20);\n  border-radius:20px;\n  background:linear-gradient(135deg,#f7ffff,#eafcfb);\n}\n\n.iec-policies-intro-icon {\n  display:grid;\n  width:60px;\n  height:60px;\n  place-items:center;\n  border-radius:18px;\n  background:#21d5cd;\n  color:#064b48;\n  font-size:1.65rem;\n  font-weight:900;\n}\n\n.iec-policies-intro h2 {\n  margin-bottom:7px;\n  color:#087f7b;\n  font-size:clamp(1.5rem,2.2vw,1.8rem);\n  font-weight:900;\n}\n\n.iec-policies-intro p {\n  margin-bottom:0;\n  color:#3f5c62;\n  font-size:1.2rem;\n  line-height:1.7;\n}\n\n\/* SECTION HEADING *\/\n\n.iec-policies-heading {\n  margin-bottom:28px;\n  text-align:center;\n}\n\n.iec-policies-heading span {\n  display:block;\n  margin-bottom:7px;\n  color:#c94317;\n  font-size:1.05rem;\n  font-weight:900;\n  letter-spacing:.10em;\n  text-transform:uppercase;\n}\n\n.iec-policies-heading h2 {\n  margin-bottom:10px;\n  color:#172c3a;\n  font-size:clamp(2rem,4vw,3rem);\n  font-weight:900;\n  line-height:1.1;\n  letter-spacing:-.035em;\n}\n\n.iec-policies-heading p {\n  max-width:760px;\n  margin:0 auto;\n  color:#5f6f79;\n  font-size:1.2rem;\n  line-height:1.7;\n}\n\n\/* POLICY GRID *\/\n\n.iec-policies-grid {\n  display:grid;\n  grid-template-columns:repeat(2,minmax(0,1fr));\n  gap:20px;\n}\n\n.iec-policy-card {\n  display:flex;\n  min-height:350px;\n  flex-direction:column;\n  padding:28px;\n  border:1px solid #dfe9ec;\n  border-radius:22px;\n  background:#ffffff;\n  box-shadow:0 12px 34px rgba(20,49,64,.07);\n  transition:\n    transform .18s ease,\n    box-shadow .18s ease,\n    border-color .18s ease;\n}\n\n.iec-policy-card:hover {\n  transform:translateY(-4px);\n  border-color:rgba(33,213,205,.45);\n  box-shadow:0 18px 42px rgba(20,49,64,.11);\n}\n\n.iec-policy-card:nth-child(even) {\n  background:linear-gradient(145deg,#ffffff,#f7ffff);\n}\n\n\/* ICON *\/\n\n.iec-policy-icon {\n  display:grid;\n  width:64px;\n  height:64px;\n  place-items:center;\n  margin-bottom:21px;\n  border-radius:18px;\n  background:#fff2ec;\n  color:#c94317;\n}\n\n.iec-policy-card:nth-child(even) .iec-policy-icon {\n  background:#eafcfb;\n  color:#087f7b;\n}\n\n.iec-policy-icon svg {\n  width:32px;\n  height:32px;\n  fill:none;\n  stroke:currentColor;\n  stroke-width:2;\n  stroke-linecap:round;\n  stroke-linejoin:round;\n}\n\n\/* TEXT *\/\n\n.iec-policy-card h3 {\n  margin-bottom:11px;\n  color:#172c3a;\n  font-size:1.58rem;\n  font-weight:900;\n  line-height:1.28;\n}\n\n.iec-policy-card p {\n  margin-bottom:17px;\n  color:#53656f;\n  font-size:1.18rem;\n  line-height:1.68;\n}\n\n.iec-policy-type {\n  display:block;\n  margin-bottom:20px;\n  color:#087f7b;\n  font-size:1.06rem;\n  font-weight:850;\n}\n\n\/* BUTTON *\/\n\n.iec-policy-button {\n  display:flex;\n  min-height:58px;\n  align-items:center;\n  justify-content:space-between;\n  gap:12px;\n  margin-top:auto;\n  padding:14px 18px;\n  border-radius:14px;\n  background:#ed5623;\n  color:#ffffff !important;\n  font-size:1.16rem;\n  font-weight:900;\n  line-height:1.3;\n  box-shadow:0 10px 24px rgba(237,86,35,.22);\n}\n\n.iec-policy-card:nth-child(even) .iec-policy-button {\n  background:#087f7b;\n  box-shadow:0 10px 24px rgba(8,127,123,.20);\n}\n\n.iec-policy-button:hover {\n  background:#c94317;\n}\n\n.iec-policy-card:nth-child(even) .iec-policy-button:hover {\n  background:#066965;\n}\n\n.iec-policy-arrow {\n  font-size:1.4rem;\n  line-height:1;\n}\n\n\/* PLACEHOLDERS *\/\n\n.iec-policy-card--placeholder {\n  border-style:dashed;\n  background:linear-gradient(145deg,#ffffff,#f7fafb) !important;\n}\n\n.iec-policy-card--placeholder:hover {\n  transform:none;\n  border-color:#dfe9ec;\n  box-shadow:0 12px 34px rgba(20,49,64,.07);\n}\n\n.iec-policy-card--placeholder .iec-policy-icon {\n  background:#f1f5f6 !important;\n  color:#71828b !important;\n}\n\n.iec-policy-coming-soon {\n  display:inline-flex;\n  width:max-content;\n  align-items:center;\n  margin-top:auto;\n  padding:12px 16px;\n  border:1px solid #dfe9ec;\n  border-radius:12px;\n  background:#f7fafb;\n  color:#5f6f79;\n  font-size:1.14rem;\n  font-weight:900;\n  line-height:1.3;\n}\n\n\/* FUTURE POLICIES *\/\n\n.iec-policies-future {\n  margin-top:28px;\n  padding:clamp(25px,3vw,34px);\n  border:1px dashed rgba(8,127,123,.32);\n  border-radius:22px;\n  background:linear-gradient(135deg,rgba(234,252,251,.72),#ffffff);\n  text-align:center;\n}\n\n.iec-policies-future-icon {\n  display:grid;\n  width:60px;\n  height:60px;\n  place-items:center;\n  margin:0 auto 15px;\n  border-radius:18px;\n  background:#ffffff;\n  color:#087f7b;\n  box-shadow:0 8px 24px rgba(20,49,64,.07);\n  font-size:1.7rem;\n  font-weight:900;\n}\n\n.iec-policies-future h3 {\n  margin-bottom:8px;\n  color:#087f7b;\n  font-size:1.5rem;\n  font-weight:900;\n}\n\n.iec-policies-future p {\n  max-width:700px;\n  margin:0 auto;\n  color:#53666d;\n  font-size:1.15rem;\n  line-height:1.68;\n}\n\n\/* CONTACT *\/\n\n.iec-policies-contact {\n  display:grid;\n  grid-template-columns:minmax(0,1fr) auto;\n  gap:24px;\n  align-items:center;\n  margin-top:34px;\n  padding:clamp(26px,4vw,40px);\n  border-radius:24px;\n  background:linear-gradient(120deg,#c94317,#ed5623);\n  color:#ffffff;\n  box-shadow:0 17px 40px rgba(237,86,35,.23);\n}\n\n.iec-policies-contact h2 {\n  margin-bottom:5px;\n  color:#ffffff;\n  font-size:clamp(1.55rem,2.7vw,2.25rem);\n  font-weight:900;\n}\n\n.iec-policies-contact p {\n  max-width:680px;\n  margin-bottom:0;\n  color:rgba(255,255,255,.94);\n  font-size:1.18rem;\n  line-height:1.65;\n}\n\n.iec-policies-contact-button {\n  display:inline-flex;\n  min-height:58px;\n  align-items:center;\n  justify-content:center;\n  padding:14px 22px;\n  border-radius:14px;\n  background:#ffffff;\n  color:#c94317 !important;\n  font-size:1.14rem;\n  font-weight:900;\n  white-space:nowrap;\n}\n\n.iec-policies-contact-button:hover {\n  background:#fff4ef;\n}\n\n\/* FOOT NOTE *\/\n\n.iec-policies-footer-note {\n  margin-top:22px;\n  padding:18px 20px;\n  border:1px solid #dfe9ec;\n  border-radius:16px;\n  background:#ffffff;\n  color:#5f6f79;\n  font-size:1.08rem;\n  line-height:1.65;\n  text-align:center;\n}\n\n.iec-policies-footer-note strong {\n  color:#172c3a;\n}\n\n\/* RESPONSIVE *\/\n\n@media(max-width:800px) {\n  .iec-policies-grid {\n    grid-template-columns:1fr;\n  }\n\n  .iec-policies-contact {\n    grid-template-columns:1fr;\n  }\n\n  .iec-policies-contact-button {\n    justify-self:start;\n  }\n}\n\n@media(max-width:600px) {\n  .iec-policies-page {\n    margin:12px auto;\n    padding:14px;\n    border-radius:20px;\n  }\n\n  .iec-policies-hero {\n    padding:27px 19px;\n    border-radius:21px;\n  }\n\n  .iec-policies-hero h1 {\n    font-size:clamp(2.5rem,14vw,3.9rem);\n  }\n\n  .iec-policies-lead {\n    font-size:1.18rem;\n  }\n\n  .iec-policies-intro {\n    grid-template-columns:1fr;\n    padding:20px;\n  }\n\n  .iec-policy-card {\n    min-height:auto;\n    padding:24px 21px;\n  }\n\n  .iec-policy-card h3 {\n    font-size:1.46rem;\n  }\n\n  .iec-policy-card p {\n    font-size:1.14rem;\n  }\n\n  .iec-policy-button {\n    width:100%;\n    font-size:1.12rem;\n  }\n\n  .iec-policies-contact {\n    padding:24px 20px;\n  }\n\n  .iec-policies-contact-button {\n    width:100%;\n  }\n}\n\n\n\/* =========================================================\n   INTUITION EXAM CENTRES - POLICY PAGE\n   WORDPRESS CUSTOM HTML VERSION\n   ========================================================= *\/\n\n.iec-policy-page,\n.iec-policy-page * {\n  box-sizing:border-box;\n}\n\n.iec-policy-page {\n  max-width:1180px;\n  margin:30px auto;\n  padding:clamp(18px,3vw,38px);\n  color:#172c3a;\n  background:\n    radial-gradient(circle at 94% 2%,rgba(33,213,205,.13),transparent 23%),\n    radial-gradient(circle at 3% 9%,rgba(237,86,35,.09),transparent 20%),\n    #f7fafb;\n  border:1px solid #edf2f3;\n  border-radius:28px;\n  font-family:\n    Inter,\n    -apple-system,\n    BlinkMacSystemFont,\n    \"Segoe UI\",\n    Roboto,\n    Arial,\n    sans-serif;\n  font-size:16px;\n  line-height:1.72;\n  overflow:hidden;\n  scroll-behavior:smooth;\n}\n\n.iec-policy-page h1,\n.iec-policy-page h2,\n.iec-policy-page h3,\n.iec-policy-page p {\n  margin-top:0;\n}\n\n.iec-policy-page a {\n  color:#087f7b;\n  text-decoration:none;\n}\n\n.iec-policy-page a:hover {\n  color:#ed5623;\n}\n\n\/* HERO *\/\n\n.iec-policy-hero {\n  position:relative;\n  overflow:hidden;\n  padding:clamp(34px,5vw,60px);\n  border:1px solid #dfe9ec;\n  border-radius:26px;\n  background:\n    radial-gradient(circle at 92% 14%,rgba(33,213,205,.20),transparent 25%),\n    radial-gradient(circle at 10% 100%,rgba(237,86,35,.11),transparent 27%),\n    linear-gradient(135deg,#ffffff,#f5ffff);\n  box-shadow:0 18px 44px rgba(20,49,64,.08);\n}\n\n.iec-policy-hero::after {\n  position:absolute;\n  right:-75px;\n  top:-75px;\n  width:235px;\n  height:235px;\n  border:45px solid rgba(33,213,205,.11);\n  border-radius:50%;\n  content:\"\";\n}\n\n.iec-policy-eyebrow {\n  position:relative;\n  z-index:1;\n  display:inline-flex;\n  align-items:center;\n  gap:10px;\n  margin-bottom:14px;\n  color:#c94317;\n  font-size:1.08rem;\n  font-weight:900;\n  letter-spacing:.10em;\n  text-transform:uppercase;\n}\n\n.iec-policy-eyebrow::before {\n  width:32px;\n  height:4px;\n  border-radius:999px;\n  background:#21d5cd;\n  content:\"\";\n}\n\n.iec-policy-hero h1 {\n  position:relative;\n  z-index:1;\n  max-width:980px;\n  margin-bottom:18px;\n  color:#172c3a;\n  font-size:clamp(2.55rem,5.7vw,4.8rem);\n  font-weight:900;\n  line-height:1.02;\n  letter-spacing:-.05em;\n}\n\n.iec-policy-hero h1 span {\n  color:#ed5623;\n}\n\n.iec-policy-lead {\n  position:relative;\n  z-index:1;\n  max-width:900px;\n  margin-bottom:0;\n  color:#5f6f79;\n  font-size:clamp(1.16rem,1.8vw,1.36rem);\n  line-height:1.72;\n}\n\n\/* POLICY DETAILS *\/\n\n.iec-policy-details {\n  display:grid;\n  grid-template-columns:repeat(2,minmax(0,1fr));\n  gap:12px 18px;\n  margin:26px 0;\n}\n\n.iec-policy-detail {\n  padding:17px 19px;\n  border:1px solid #dfe9ec;\n  border-radius:15px;\n  background:#ffffff;\n  box-shadow:0 7px 22px rgba(20,49,64,.045);\n}\n\n.iec-policy-detail span {\n  display:block;\n  margin-bottom:3px;\n  color:#087f7b;\n  font-size:.88rem;\n  font-weight:900;\n  letter-spacing:.06em;\n  text-transform:uppercase;\n}\n\n.iec-policy-detail strong {\n  color:#172c3a;\n  font-size:1.06rem;\n  line-height:1.45;\n}\n\n\/* INFORMATION \/ NOTICE *\/\n\n.iec-policy-intro {\n  display:grid;\n  grid-template-columns:60px 1fr;\n  gap:18px;\n  align-items:start;\n  margin:26px 0;\n  padding:24px;\n  border:1px solid rgba(8,127,123,.20);\n  border-radius:20px;\n  background:linear-gradient(135deg,#f7ffff,#eafcfb);\n}\n\n.iec-policy-intro-icon {\n  display:grid;\n  width:60px;\n  height:60px;\n  place-items:center;\n  border-radius:18px;\n  background:#21d5cd;\n  color:#064b48;\n  font-size:1.55rem;\n  font-weight:900;\n}\n\n.iec-policy-intro h2 {\n  margin-bottom:7px;\n  color:#087f7b;\n  font-size:clamp(1.42rem,2.2vw,1.75rem);\n  font-weight:900;\n}\n\n.iec-policy-intro p {\n  margin-bottom:0;\n  color:#3f5c62;\n  font-size:1.14rem;\n  line-height:1.7;\n}\n\n.iec-policy-current-note {\n  margin:0 0 30px;\n  padding:19px 21px;\n  border:1px solid rgba(237,86,35,.25);\n  border-left:5px solid #ed5623;\n  border-radius:16px;\n  background:linear-gradient(135deg,#fffaf7,#fff2ec);\n  color:#5b4a43;\n  font-size:1.06rem;\n}\n\n.iec-policy-current-note strong {\n  color:#c94317;\n}\n\n\/* JUMP TO SECTIONS *\/\n\n.iec-jump {\n  margin:30px 0 36px;\n  padding:clamp(22px,3vw,30px);\n  border:1px solid #dfe9ec;\n  border-radius:22px;\n  background:#ffffff;\n  box-shadow:0 12px 34px rgba(20,49,64,.06);\n}\n\n.iec-jump-heading {\n  margin-bottom:20px;\n  text-align:center;\n}\n\n.iec-jump-heading span {\n  display:block;\n  margin-bottom:5px;\n  color:#c94317;\n  font-size:.98rem;\n  font-weight:900;\n  letter-spacing:.10em;\n  text-transform:uppercase;\n}\n\n.iec-jump-heading h2 {\n  margin-bottom:7px;\n  color:#172c3a;\n  font-size:clamp(1.8rem,3.5vw,2.55rem);\n  font-weight:900;\n  line-height:1.12;\n  letter-spacing:-.035em;\n}\n\n.iec-jump-heading p {\n  max-width:720px;\n  margin:0 auto;\n  color:#5f6f79;\n  font-size:1.08rem;\n}\n\n.iec-jump-grid {\n  display:grid;\n  grid-template-columns:repeat(2,minmax(0,1fr));\n  gap:12px;\n  margin:0;\n  padding:0;\n  list-style:none;\n  counter-reset:iec-jump;\n}\n\n.iec-jump-grid li {\n  margin:0;\n  counter-increment:iec-jump;\n}\n\n.iec-jump-grid a {\n  display:flex;\n  min-height:64px;\n  align-items:center;\n  gap:13px;\n  padding:13px 15px;\n  border:1px solid #dfe9ec;\n  border-radius:14px;\n  background:#f8fbfc;\n  color:#172c3a !important;\n  font-size:1rem;\n  font-weight:800;\n  line-height:1.35;\n  transition:\n    transform .16s ease,\n    border-color .16s ease,\n    background .16s ease;\n}\n\n.iec-jump-grid a::before {\n  content:counter(iec-jump);\n  display:grid;\n  flex:0 0 34px;\n  width:34px;\n  height:34px;\n  place-items:center;\n  border-radius:11px;\n  background:#ed5623;\n  color:#ffffff;\n  font-size:.88rem;\n  font-weight:900;\n}\n\n.iec-jump-grid li:nth-child(even) a::before {\n  background:#087f7b;\n}\n\n.iec-jump-grid a:hover {\n  transform:translateY(-2px);\n  border-color:rgba(33,213,205,.55);\n  background:#f3ffff;\n}\n\n\/* CONTENT *\/\n\n.iec-policy-content {\n  display:grid;\n  gap:20px;\n}\n\n.iec-policy-section {\n  scroll-margin-top:25px;\n  padding:clamp(24px,3vw,34px);\n  border:1px solid #dfe9ec;\n  border-radius:22px;\n  background:#ffffff;\n  box-shadow:0 11px 30px rgba(20,49,64,.055);\n}\n\n.iec-policy-section:nth-child(even) {\n  background:linear-gradient(145deg,#ffffff,#f7ffff);\n}\n\n.iec-policy-section > h2 {\n  position:relative;\n  margin-bottom:18px;\n  padding-left:18px;\n  color:#172c3a;\n  font-size:clamp(1.45rem,2.4vw,1.86rem);\n  font-weight:900;\n  line-height:1.3;\n}\n\n.iec-policy-section > h2::before {\n  position:absolute;\n  left:0;\n  top:.12em;\n  bottom:.12em;\n  width:5px;\n  border-radius:999px;\n  background:#ed5623;\n  content:\"\";\n}\n\n.iec-policy-section:nth-child(even) > h2::before {\n  background:#21d5cd;\n}\n\n.iec-policy-section h3 {\n  margin:24px 0 9px;\n  color:#087f7b;\n  font-size:1.18rem;\n  font-weight:900;\n  line-height:1.4;\n}\n\n.iec-policy-section p {\n  margin-bottom:14px;\n  color:#465c67;\n  font-size:1.08rem;\n  line-height:1.72;\n}\n\n.iec-policy-section ul,\n.iec-policy-section ol {\n  margin:0 0 18px 1.25rem;\n  padding:0;\n  color:#465c67;\n  font-size:1.07rem;\n}\n\n.iec-policy-section li {\n  margin-bottom:7px;\n  padding-left:2px;\n}\n\n.iec-policy-section strong {\n  color:#172c3a;\n}\n\n.iec-policy-section table {\n  display:block;\n  width:100%;\n  overflow-x:auto;\n  margin:17px 0 23px;\n  border-collapse:collapse;\n  font-size:1rem;\n}\n\n.iec-policy-section th,\n.iec-policy-section td {\n  min-width:160px;\n  padding:13px 14px;\n  border:1px solid #dfe9ec;\n  text-align:left;\n  vertical-align:top;\n}\n\n.iec-policy-section th {\n  background:#eafcfb;\n  color:#087f7b;\n  font-weight:900;\n}\n\n.iec-policy-section .section-top {\n  margin:20px 0 0;\n  padding-top:14px;\n  border-top:1px solid #edf2f3;\n  font-size:.95rem;\n}\n\n.iec-policy-section .section-top a {\n  display:inline-flex;\n  align-items:center;\n  gap:7px;\n  color:#087f7b;\n  font-weight:850;\n}\n\n.iec-policy-section .section-top a::before {\n  content:\"\u2191\";\n}\n\n\/* CONTACT *\/\n\n.iec-policy-contact {\n  display:grid;\n  grid-template-columns:minmax(0,1fr) auto;\n  gap:24px;\n  align-items:center;\n  margin-top:30px;\n  padding:clamp(26px,4vw,40px);\n  border-radius:24px;\n  background:linear-gradient(120deg,#c94317,#ed5623);\n  color:#ffffff;\n  box-shadow:0 17px 40px rgba(237,86,35,.23);\n}\n\n.iec-policy-contact h2 {\n  margin-bottom:6px;\n  color:#ffffff;\n  font-size:clamp(1.5rem,2.7vw,2.18rem);\n  font-weight:900;\n}\n\n.iec-policy-contact p {\n  max-width:700px;\n  margin-bottom:0;\n  color:rgba(255,255,255,.95);\n  font-size:1.12rem;\n  line-height:1.65;\n}\n\n.iec-policy-contact-button {\n  display:inline-flex;\n  min-height:58px;\n  align-items:center;\n  justify-content:center;\n  padding:14px 22px;\n  border-radius:14px;\n  background:#ffffff;\n  color:#c94317 !important;\n  font-size:1.1rem;\n  font-weight:900;\n  white-space:nowrap;\n}\n\n.iec-policy-contact-button:hover {\n  background:#fff4ef;\n}\n\n\/* FOOTER *\/\n\n.iec-policy-footer-note {\n  margin-top:22px;\n  padding:18px 20px;\n  border:1px solid #dfe9ec;\n  border-radius:16px;\n  background:#ffffff;\n  color:#5f6f79;\n  font-size:1.02rem;\n  line-height:1.7;\n  text-align:center;\n}\n\n.iec-policy-footer-note strong {\n  color:#172c3a;\n}\n\n.iec-policy-footer-note a {\n  color:#087f7b;\n  font-weight:800;\n}\n\n.iec-footer-top {\n  display:block;\n  margin-top:8px;\n  font-weight:900;\n}\n\n\/* RESPONSIVE *\/\n\n@media(max-width:800px) {\n  .iec-policy-details {\n    grid-template-columns:1fr;\n  }\n\n  .iec-jump-grid {\n    grid-template-columns:1fr;\n  }\n\n  .iec-policy-contact {\n    grid-template-columns:1fr;\n  }\n\n  .iec-policy-contact-button {\n    justify-self:start;\n  }\n}\n\n@media(max-width:600px) {\n  .iec-policy-page {\n    margin:12px auto;\n    padding:14px;\n    border-radius:20px;\n  }\n\n  .iec-policy-hero {\n    padding:27px 19px;\n    border-radius:21px;\n  }\n\n  .iec-policy-hero h1 {\n    font-size:clamp(2.35rem,13vw,3.65rem);\n  }\n\n  .iec-policy-lead {\n    font-size:1.13rem;\n  }\n\n  .iec-policy-intro {\n    grid-template-columns:1fr;\n    padding:20px;\n  }\n\n  .iec-jump {\n    padding:20px 17px;\n  }\n\n  .iec-policy-section {\n    padding:23px 19px;\n  }\n\n  .iec-policy-section p,\n  .iec-policy-section ul,\n  .iec-policy-section ol {\n    font-size:1.03rem;\n  }\n\n  .iec-policy-contact {\n    padding:24px 20px;\n  }\n\n  .iec-policy-contact-button {\n    width:100%;\n  }\n}\n\n@media print {\n  .iec-policy-page {\n    max-width:none;\n    margin:0;\n    padding:0;\n    border:0;\n    background:#fff;\n  }\n\n  .iec-policy-hero,\n  .iec-policy-details,\n  .iec-policy-section,\n  .iec-policy-footer-note {\n    box-shadow:none;\n  }\n\n  .iec-jump,\n  .iec-policy-contact,\n  .iec-policy-current-note,\n  .section-top {\n    display:none !important;\n  }\n}\n\n\n.iec-library-wrap{margin-top:38px}\n.iec-policy-wrapper{margin:52px auto 0;scroll-margin-top:24px}\n.iec-policy-wrapper .iec-policy-page{margin-top:0;margin-bottom:0}\n.iec-policy-wrapper .iec-handbook{margin:0 auto}\n.iec-global-policy-nav{margin-top:28px;margin-bottom:28px;border:1px solid rgba(8,127,123,.24);background:linear-gradient(135deg,#fff,#f3ffff)}\n.iec-library-count{margin:18px 0 0;padding:14px 17px;border:1px solid rgba(8,127,123,.18);border-radius:14px;background:#f3ffff;color:#3f5c62;text-align:center;font-weight:800}\n.iec-resource-section{max-width:1180px;margin:36px auto 0;padding:clamp(22px,3vw,34px);color:#172c3a;border:1px solid #dfe9ec;border-radius:26px;background:radial-gradient(circle at 93% 5%,rgba(33,213,205,.12),transparent 25%),#fff;font-family:Inter,-apple-system,BlinkMacSystemFont,\"Segoe UI\",Roboto,Arial,sans-serif;box-shadow:0 14px 36px rgba(20,49,64,.07)}\n.iec-resource-heading{text-align:center;margin-bottom:22px}\n.iec-resource-heading span{display:block;margin-bottom:7px;color:#c94317;font-size:1rem;font-weight:900;letter-spacing:.10em;text-transform:uppercase}\n.iec-resource-heading h2{margin:0 0 9px;color:#172c3a;font-size:clamp(2rem,4vw,3rem);font-weight:900;line-height:1.1;letter-spacing:-.035em}\n.iec-resource-heading p{max-width:850px;margin:0 auto;color:#5f6f79;font-size:1.12rem;line-height:1.7}\n.iec-resource-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px}\n.iec-resource-card{display:flex;min-height:190px;flex-direction:column;padding:22px;border:1px solid #dfe9ec;border-radius:18px;background:#f9fcfd}\n.iec-resource-card:nth-child(even){background:linear-gradient(145deg,#fff,#f1ffff)}\n.iec-resource-card h3{margin:0 0 8px;color:#172c3a;font-size:1.3rem;font-weight:900;line-height:1.3}\n.iec-resource-card p{margin:0 0 16px;color:#53656f;font-size:1rem;line-height:1.6}\n.iec-resource-card a{display:inline-flex;width:max-content;max-width:100%;align-items:center;gap:8px;margin-top:auto;padding:11px 14px;border-radius:12px;background:#087f7b;color:#fff!important;font-weight:900;text-decoration:none}\n.iec-resource-card:nth-child(odd) a{background:#ed5623}\n.iec-resource-note{margin-top:20px;padding:17px 19px;border-left:5px solid #ed5623;border-radius:14px;background:#fff6f1;color:#5b4a43;line-height:1.65}\n.iec-back-to-library{display:flex;justify-content:center;margin:18px 0 0}\n.iec-back-to-library a{display:inline-flex;align-items:center;gap:8px;padding:11px 15px;border:1px solid #dfe9ec;border-radius:12px;background:#fff;color:#087f7b!important;font-weight:900;box-shadow:0 6px 18px rgba(20,49,64,.05)}\n@media(max-width:800px){.iec-resource-grid{grid-template-columns:1fr}}\n@media(max-width:600px){.iec-resource-section{margin:20px 10px 0;padding:19px 15px;border-radius:20px}}\n\n\/* =========================================================\n   COPY-RESISTANCE LAYER\n   Deterrent only - no browser page can be made completely\n   impossible to copy if its contents are displayed to users.\n   ========================================================= *\/\n\n.iec-policies-page,\n.iec-resource-section,\n.iec-library-wrap,\n.iec-policies-page *,\n.iec-resource-section *,\n.iec-library-wrap * {\n  -webkit-user-select:none !important;\n  -moz-user-select:none !important;\n  -ms-user-select:none !important;\n  user-select:none !important;\n  -webkit-touch-callout:none !important;\n}\n\n\/* Keep links\/buttons fully usable *\/\n.iec-policies-page a,\n.iec-resource-section a,\n.iec-library-wrap a,\n.iec-policies-page button,\n.iec-resource-section button,\n.iec-library-wrap button {\n  cursor:pointer;\n}\n\n.iec-copy-protection-notice {\n  max-width:1180px;\n  margin:22px auto 0;\n  padding:15px 18px;\n  border:1px solid rgba(237,86,35,.22);\n  border-radius:14px;\n  background:#fff7f2;\n  color:#5f514b;\n  font-family:\n    Inter,\n    -apple-system,\n    BlinkMacSystemFont,\n    \"Segoe UI\",\n    Roboto,\n    Arial,\n    sans-serif;\n  font-size:.95rem;\n  line-height:1.55;\n  text-align:center;\n}\n\n.iec-copy-protection-notice strong {\n  color:#c94317;\n}\n\n\n\n\/* SELECTED POLICY PAGE EXTENSIONS *\/\n.iec-selected-wrap{margin-top:38px}\n.iec-policy-wrapper{margin:52px auto 0;scroll-margin-top:24px}\n.iec-policy-wrapper .iec-policy-page{margin-top:0;margin-bottom:0}\n.iec-selected-nav{margin-top:28px;margin-bottom:28px;border:1px solid rgba(8,127,123,.24);background:linear-gradient(135deg,#fff,#f3ffff)}\n.iec-back-to-selected{display:flex;justify-content:center;margin:18px 0 0}\n.iec-back-to-selected a{display:inline-flex;align-items:center;gap:8px;padding:11px 15px;border:1px solid #dfe9ec;border-radius:12px;background:#fff;color:#087f7b!important;font-weight:900;box-shadow:0 6px 18px rgba(20,49,64,.05)}\n.iec-form-card{margin-top:24px;padding:clamp(22px,3vw,32px);border:1px solid #dfe9ec;border-radius:20px;background:#fbfefe}\n.iec-form-card h3{margin:0 0 8px;color:#087f7b;font-size:1.45rem;font-weight:900}\n.iec-form-note{margin:0 0 20px;padding:15px 17px;border-left:5px solid #ed5623;border-radius:12px;background:#fff5ef;color:#5d4b43;font-size:.98rem;line-height:1.6}\n.iec-form-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px 18px}\n.iec-form-field{display:flex;flex-direction:column;gap:6px}\n.iec-form-field--wide{grid-column:1\/-1}\n.iec-form-field label{color:#172c3a;font-weight:850}\n.iec-form-field input,.iec-form-field textarea,.iec-form-field select{width:100%;padding:11px 12px;border:1px solid #ccd9dd;border-radius:10px;background:#fff;color:#172c3a;font:inherit}\n.iec-form-field textarea{min-height:92px;resize:vertical}\n.iec-form-checks{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px 16px;margin-top:8px}\n.iec-form-checks label{display:flex;align-items:flex-start;gap:8px;color:#465c67;font-weight:700}\n.iec-form-checks input{width:auto;margin-top:.3em}\n.iec-form-signatures{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:18px;margin-top:20px}\n.iec-sign-line{min-height:58px;padding-top:30px;border-bottom:1px solid #87969d;color:#53656f;font-size:.92rem}\n.iec-part-heading{margin:20px 0 12px;padding:14px 17px;border-radius:14px;background:linear-gradient(135deg,#fff2ec,#f7ffff);color:#172c3a;font-size:1.2rem;font-weight:900}\n@media(max-width:700px){.iec-form-grid,.iec-form-checks,.iec-form-signatures{grid-template-columns:1fr}}\n\n\n\/* =========================================================\n   CLEAN SINGLE-PAGE POLICY LIBRARY FLOW\n   Added to reduce repeated visual restarts on a long page.\n   ========================================================= *\/\n\n.iec-page-top-anchor {\n  display:block;\n  height:0;\n  overflow:hidden;\n}\n\n.iec-policy-card-heading {\n  margin-top:clamp(30px,4vw,46px);\n}\n\n\/* The first library hero stays prominent; individual policy heroes are quieter. *\/\n.iec-selected-wrap .iec-policy-hero {\n  padding:clamp(26px,3.5vw,40px);\n  border-radius:22px;\n  box-shadow:0 10px 28px rgba(20,49,64,.06);\n}\n\n.iec-selected-wrap .iec-policy-hero::after {\n  right:-105px;\n  top:-105px;\n  width:210px;\n  height:210px;\n  border-width:38px;\n  opacity:.72;\n}\n\n.iec-selected-wrap .iec-policy-eyebrow {\n  margin-bottom:9px;\n  font-size:.92rem;\n}\n\n.iec-selected-wrap .iec-policy-hero h1 {\n  max-width:1000px;\n  margin-bottom:12px;\n  font-size:clamp(2rem,4.1vw,3.35rem);\n  line-height:1.04;\n}\n\n.iec-selected-wrap .iec-policy-lead {\n  max-width:920px;\n  font-size:clamp(1.02rem,1.45vw,1.18rem);\n  line-height:1.65;\n}\n\n\/* Tighten metadata and about blocks so the policy starts sooner. *\/\n.iec-selected-wrap .iec-policy-details {\n  gap:10px 14px;\n  margin:18px 0;\n}\n\n.iec-selected-wrap .iec-policy-detail {\n  padding:13px 16px;\n}\n\n.iec-selected-wrap .iec-policy-intro {\n  margin:18px 0 22px;\n  padding:19px 21px;\n}\n\n.iec-selected-wrap .iec-policy-intro-icon {\n  width:52px;\n  height:52px;\n  border-radius:15px;\n}\n\n\/* Internal contents are deliberately quieter than the main policy cards. *\/\n.iec-selected-wrap .iec-jump {\n  margin:22px 0 28px;\n  padding:20px;\n  border-radius:18px;\n  box-shadow:0 7px 22px rgba(20,49,64,.045);\n}\n\n.iec-selected-wrap .iec-jump-heading {\n  margin-bottom:14px;\n  text-align:left;\n}\n\n.iec-selected-wrap .iec-jump-heading span {\n  margin-bottom:3px;\n  font-size:.82rem;\n}\n\n.iec-selected-wrap .iec-jump-heading h2 {\n  margin-bottom:4px;\n  font-size:clamp(1.35rem,2.4vw,1.8rem);\n}\n\n.iec-selected-wrap .iec-jump-heading p {\n  margin:0;\n  font-size:.98rem;\n}\n\n.iec-selected-wrap .iec-jump-grid {\n  gap:8px 10px;\n}\n\n.iec-selected-wrap .iec-jump-grid a {\n  min-height:48px;\n  gap:10px;\n  padding:9px 11px;\n  border-radius:11px;\n  font-size:.92rem;\n  font-weight:750;\n}\n\n.iec-selected-wrap .iec-jump-grid a::before {\n  flex-basis:28px;\n  width:28px;\n  height:28px;\n  border-radius:9px;\n  font-size:.76rem;\n}\n\n\/* The repeated section return now points to the current policy's contents. *\/\n.iec-policy-section .section-top {\n  margin-top:16px;\n  padding-top:11px;\n  font-size:.9rem;\n}\n\n\/* One transition control between complete policies. *\/\n.iec-policy-sequence {\n  display:grid;\n  grid-template-columns:minmax(0,1fr) minmax(150px,.62fr) minmax(0,1fr);\n  gap:12px;\n  max-width:1180px;\n  margin:18px auto 0;\n}\n\n.iec-policy-sequence-link {\n  display:flex;\n  min-height:72px;\n  flex-direction:column;\n  justify-content:center;\n  padding:13px 15px;\n  border:1px solid #dfe9ec;\n  border-radius:14px;\n  background:#fff;\n  color:#172c3a !important;\n  box-shadow:0 6px 18px rgba(20,49,64,.045);\n  transition:transform .16s ease,border-color .16s ease,background .16s ease;\n}\n\n.iec-policy-sequence-link:hover {\n  transform:translateY(-2px);\n  border-color:rgba(33,213,205,.55);\n  background:#f7ffff;\n}\n\n.iec-policy-sequence-next {\n  text-align:right;\n}\n\n.iec-policy-sequence-home {\n  text-align:center;\n  background:#f7fafb;\n}\n\n.iec-policy-sequence-label {\n  margin-bottom:3px;\n  color:#087f7b;\n  font-size:.78rem;\n  font-weight:900;\n  letter-spacing:.04em;\n  text-transform:uppercase;\n}\n\n.iec-policy-sequence-link strong {\n  color:#172c3a;\n  font-size:.98rem;\n  line-height:1.35;\n}\n\n.iec-policy-sequence-spacer {\n  min-height:1px;\n}\n\n\/* One contact\/footer closes the whole library instead of every policy. *\/\n.iec-shared-policy-contact {\n  max-width:1180px;\n  margin:44px auto 0;\n}\n\n.iec-shared-policy-footer {\n  max-width:1180px;\n  margin:22px auto 0;\n}\n\n@media(max-width:800px) {\n  .iec-policy-sequence {\n    grid-template-columns:1fr 1fr;\n  }\n\n  .iec-policy-sequence-home {\n    grid-column:1\/-1;\n    grid-row:1;\n  }\n\n  .iec-policy-sequence-prev,\n  .iec-policy-sequence-next {\n    grid-row:2;\n  }\n\n  .iec-policy-sequence-spacer {\n    display:none;\n  }\n}\n\n@media(max-width:600px) {\n  .iec-selected-wrap .iec-policy-hero {\n    padding:23px 18px;\n  }\n\n  .iec-selected-wrap .iec-policy-hero h1 {\n    font-size:clamp(2rem,10.5vw,2.8rem);\n  }\n\n  .iec-selected-wrap .iec-policy-intro {\n    grid-template-columns:1fr;\n  }\n\n  .iec-policy-sequence {\n    grid-template-columns:1fr;\n    margin:14px 10px 0;\n  }\n\n  .iec-policy-sequence-home,\n  .iec-policy-sequence-prev,\n  .iec-policy-sequence-next {\n    grid-column:1;\n    grid-row:auto;\n    text-align:left;\n  }\n\n  .iec-shared-policy-contact,\n  .iec-shared-policy-footer {\n    margin-left:10px;\n    margin-right:10px;\n  }\n}\n<\/style>\n<span aria-hidden=\"true\" class=\"iec-page-top-anchor\" id=\"top\"><\/span><section class=\"iec-policies-page\" id=\"iec-selected-policy-library\">\n<header class=\"iec-policies-hero\">\n<div class=\"iec-policies-eyebrow\">Intuition Exam Centres<\/div>\n<h1>Candidate &amp; Exam <span>Policies<\/span><\/h1>\n<p class=\"iec-policies-lead\">Start with the Candidate Handbook for practical exam-day guidance, then browse the centre policies covering accessibility, complaints and appeals, malpractice, late arrival and absence, identification, cancellations and refunds, and safeguarding.<\/p>\n<\/header>\n\n<div class=\"iec-policies-heading iec-policy-card-heading\"><span>Candidate information<\/span><h2>Handbook &amp; policy library<\/h2><p>Begin with the Candidate Handbook, or select a policy below. Each item includes navigation to help you move directly to the information you need.<\/p><\/div><div class=\"iec-policies-grid\"><article class=\"iec-policy-card iec-policy-card--handbook\">\n<div class=\"iec-policy-icon\">\n<svg viewBox=\"0 0 24 24\" aria-hidden=\"true\">\n<path d=\"M5 4.5A2.5 2.5 0 0 1 7.5 2H19v17H7.5A2.5 2.5 0 0 0 5 21.5z\"><\/path>\n<path d=\"M5 4.5v17\"><\/path>\n<path d=\"M9 6h6\"><\/path>\n<path d=\"M9 10h6\"><\/path>\n<\/svg>\n<\/div>\n<h3>Candidate Handbook<\/h3>\n<p>Practical guidance for private candidates before, during and after their examinations, including travel, identification, exam-room expectations, access arrangements, results and certificates.<\/p>\n<span class=\"iec-policy-type\">Candidate Guidance<\/span>\n<a class=\"iec-policy-button\" href=\"#policy-candidate-handbook\">\n<span>Read Handbook<\/span><span class=\"iec-policy-arrow\">\u2192<\/span>\n<\/a>\n<\/article><article class=\"iec-policy-card\">\n<div class=\"iec-policy-icon\">\n<svg viewBox=\"0 0 24 24\">\n<circle cx=\"12\" cy=\"5\" r=\"2\"><\/circle>\n<path d=\"M12 8v6\"><\/path>\n<path d=\"M8 10h8\"><\/path>\n<path d=\"M9 21l3-7 3 7\"><\/path>\n<\/svg>\n<\/div>\n<h3>Accessibility Policy<\/h3>\n<p>This policy explains how Intuition Exam Centres supports accessible use of its examination services and considers reasonable steps to reduce barriers for candidates with disabilities, SEND, medical conditions or temporary injuries.<\/p>\n<span class=\"iec-policy-type\">Exam Centre Policy<\/span>\n<a class=\"iec-policy-button\" href=\"#policy-accessibility-policy\">\n<span>Read Policy<\/span><span class=\"iec-policy-arrow\">\u2192<\/span>\n<\/a>\n<\/article><article class=\"iec-policy-card\"><div class=\"iec-policy-icon\"><svg viewBox=\"0 0 24 24\"><path d=\"M6 3h9l3 3v15H6z\"><\/path><path d=\"M15 3v4h4\"><\/path><path d=\"M9 11h6\"><\/path><path d=\"M9 15h6\"><\/path><\/svg><\/div><h3>Complaints &amp; Appeals Policy<\/h3><p>This combined policy explains how examination complaints are handled and how candidates may challenge specified centre examination and assessment decisions through the Internal Appeals Procedure.<\/p><span class=\"iec-policy-type\">Exam Centre Policy<\/span><a class=\"iec-policy-button\" href=\"#policy-complaints-appeals-policy\"><span>Read Policy<\/span><span class=\"iec-policy-arrow\">\u2192<\/span><\/a><\/article><article class=\"iec-policy-card\"><div class=\"iec-policy-icon\"><svg viewBox=\"0 0 24 24\"><path d=\"M12 3 19 6v5c0 5-3 8-7 10-4-2-7-5-7-10V6z\"><\/path><path d=\"m9 12 2 2 4-5\"><\/path><\/svg><\/div><h3>Malpractice Policy<\/h3><p>This policy explains how the centre protects qualification integrity, including the prevention and reporting of candidate and staff malpractice and the responsible use of AI.<\/p><span class=\"iec-policy-type\">Exam Centre Policy<\/span><a class=\"iec-policy-button\" href=\"#policy-malpractice-policy\"><span>Read Policy<\/span><span class=\"iec-policy-arrow\">\u2192<\/span><\/a><\/article><article class=\"iec-policy-card\"><div class=\"iec-policy-icon\"><svg viewBox=\"0 0 24 24\"><path d=\"M6 3h9l3 3v15H6z\"><\/path><path d=\"M15 3v4h4\"><\/path><path d=\"M9 11h6\"><\/path><path d=\"M9 15h6\"><\/path><\/svg><\/div><h3>Candidate Late Arrival &amp; Absence Policy<\/h3><p>This candidate-facing policy brings together the centre&#8217;s rules on non-attendance, illness, exceptional circumstances, special consideration, late arrival and very late arrival.<\/p><span class=\"iec-policy-type\">Exam Centre Policy<\/span><a class=\"iec-policy-button\" href=\"#policy-candidate-late-arrival-absence-policy\"><span>Read Policy<\/span><span class=\"iec-policy-arrow\">\u2192<\/span><\/a><\/article><article class=\"iec-policy-card\"><div class=\"iec-policy-icon\"><svg viewBox=\"0 0 24 24\"><path d=\"M12 3 19 6v5c0 5-3 8-7 10-4-2-7-5-7-10V6z\"><\/path><path d=\"m9 12 2 2 4-5\"><\/path><\/svg><\/div><h3>Candidate Identification Policy &amp; Non-ID Form<\/h3><p>This policy explains how Intuition Exam Centres verifies candidate identity and records identity concerns. It includes an internal Non-ID \/ Identity Concern Record for use where normal identification cannot be confirmed.<\/p><span class=\"iec-policy-type\">Exam Centre Policy<\/span><a class=\"iec-policy-button\" href=\"#policy-candidate-identification-non-id-form\"><span>Read Policy<\/span><span class=\"iec-policy-arrow\">\u2192<\/span><\/a><\/article><article class=\"iec-policy-card\"><div class=\"iec-policy-icon\"><svg viewBox=\"0 0 24 24\"><path d=\"M6 3h9l3 3v15H6z\"><\/path><path d=\"M15 3v4h4\"><\/path><path d=\"M9 11h6\"><\/path><path d=\"M9 15h6\"><\/path><\/svg><\/div><h3>Cancellation &amp; Refund Policy<\/h3><p>This policy explains cancellation, withdrawal, amendment, refund and transfer arrangements for examination bookings, including awarding organisation deadlines and centre-incurred costs.<\/p><span class=\"iec-policy-type\">Exam Centre Policy<\/span><a class=\"iec-policy-button\" href=\"#policy-cancellation-refund-policy\"><span>Read Policy<\/span><span class=\"iec-policy-arrow\">\u2192<\/span><\/a><\/article><article class=\"iec-policy-card\"><div class=\"iec-policy-icon\"><svg viewBox=\"0 0 24 24\"><path d=\"M12 3 19 6v5c0 5-3 8-7 10-4-2-7-5-7-10V6z\"><\/path><path d=\"m9 12 2 2 4-5\"><\/path><\/svg><\/div><h3>Safeguarding Policy<\/h3><p>This policy explains how Intuition Exam Centres protects children and vulnerable people across tuition, examination and related activities.<\/p><span class=\"iec-policy-type\">Exam Centre Policy<\/span><a class=\"iec-policy-button\" href=\"#policy-safeguarding-policy\"><span>Read Policy<\/span><span class=\"iec-policy-arrow\">\u2192<\/span><\/a><\/article><\/div>\n<\/section>\n<div class=\"iec-selected-wrap\">\n<div class=\"iec-policy-wrapper iec-policy-wrapper--handbook\">\n<div class=\"iec-handbook\" id=\"policy-candidate-handbook\" aria-label=\"Heald Green Exam Centre Candidate Handbook\">\n\n\n<!-- =========================================================\n     HERO\n     ========================================================= -->\n\n<header class=\"hb-hero\">\n\n  <div class=\"hero-copy\">\n\n    <span class=\"hero-eyebrow\">\n      Heald Green Exam Centre\n    <\/span>\n\n    <h1>\n      Candidate <span>Handbook<\/span>\n    <\/h1>\n\n    <p class=\"hero-lead\">\n      Everything you need to know before, during and after your\n      examinations \u2014 from finding the centre and checking in, to\n      exam-room rules, results, certificates and what happens next.\n    <\/p>\n\n    <div class=\"hero-tags\">\n\n      <span>\n        Calm &amp; supportive\n      <\/span>\n\n      <span>\n        Clear expectations\n      <\/span>\n\n      <span>\n        Fair &amp; consistent\n      <\/span>\n\n    <\/div>\n\n  <\/div>\n\n\n  <!-- BUILT-IN ILLUSTRATION -->\n\n  <div class=\"hero-visual\" aria-hidden=\"true\">\n\n    <div class=\"hero-scene\">\n\n      <div class=\"hero-sun\"><\/div>\n\n      <div class=\"hero-building\">\n\n        <span class=\"building-sign\">\n          EXAM CENTRE\n        <\/span>\n\n        <span class=\"building-window one\"><\/span>\n        <span class=\"building-window two\"><\/span>\n\n        <span class=\"building-door\"><\/span>\n\n      <\/div>\n\n      <div class=\"hero-road\"><\/div>\n\n      <div class=\"hero-pin\">\n        <span>\u2022<\/span>\n      <\/div>\n\n    <\/div>\n\n  <\/div>\n\n<\/header>\n\n\n<!-- =========================================================\n     AT A GLANCE\n     ========================================================= -->\n\n<div class=\"glance-grid\">\n\n  <div class=\"glance-card\">\n\n    <span class=\"glance-icon\">\n      \ud83d\udccd\n    <\/span>\n\n    <strong>\n      Heald Green\n    <\/strong>\n\n    <p>\n      212A Finney Lane<br>\n      Heald Green, SK8 3QA\n    <\/p>\n\n  <\/div>\n\n\n  <div class=\"glance-card\">\n\n    <span class=\"glance-icon\">\n      \u23f0\n    <\/span>\n\n    <strong>\n      Arrive 20 minutes early\n    <\/strong>\n\n    <p>\n      Give yourself enough time to check in calmly before the exam.\n    <\/p>\n\n  <\/div>\n\n\n  <div class=\"glance-card\">\n\n    <span class=\"glance-icon\">\n      \ud83e\udeaa\n    <\/span>\n\n    <strong>\n      Bring photo ID\n    <\/strong>\n\n    <p>\n      Valid original photo identification is required for every exam.\n    <\/p>\n\n  <\/div>\n\n\n  <div class=\"glance-card\">\n\n    <span class=\"glance-icon\">\n      \ud83d\udcf5\n    <\/span>\n\n    <strong>\n      Electronics off\n    <\/strong>\n\n    <p>\n      Phones, smartwatches, earphones and similar devices must be left\n      at reception.\n    <\/p>\n\n  <\/div>\n\n<\/div>\n\n\n<!-- =========================================================\n     CONTENTS\n     ========================================================= -->\n\n<nav class=\"quick-nav\" aria-label=\"Candidate handbook contents\">\n\n  <div class=\"quick-nav-head\">\n\n    <span>\n      Handbook contents\n    <\/span>\n\n    <h2>\n      Find what you need\n    <\/h2>\n\n  <\/div>\n\n\n  <div class=\"nav-grid\">\n\n    <a href=\"#hb-welcome\">\ud83d\udc4b Welcome<\/a>\n\n    <a href=\"#hb-location\">\ud83d\udccd Location &amp; travel<\/a>\n\n    <a href=\"#hb-journey\">\ud83e\udded Exam journey<\/a>\n\n    <a href=\"#hb-guidelines\">\ud83d\udcdd Exam-day guidelines<\/a>\n\n    <a href=\"#hb-dress\">\ud83d\udc55 Dress &amp; presentation<\/a>\n\n    <a href=\"#hb-id\">\ud83e\udeaa Identification<\/a>\n\n    <a href=\"#hb-before\">\ud83e\ude91 Before the exam<\/a>\n\n    <a href=\"#hb-during\">\u270f\ufe0f During the exam<\/a>\n\n    <a href=\"#hb-clashes\">\u23f0 Exam clashes<\/a>\n\n    <a href=\"#hb-late\">\u26a0\ufe0f Late arrivals<\/a>\n\n    <a href=\"#hb-malpractice\">\u2696\ufe0f Malpractice<\/a>\n\n    <a href=\"#hb-access\">\u267f Access arrangements<\/a>\n\n    <a href=\"#hb-safeguarding\">\ud83d\udee1\ufe0f Safeguarding<\/a>\n\n    <a href=\"#hb-withdrawals\">\ud83d\udcb7 Withdrawals<\/a>\n\n    <a href=\"#hb-remark\">\ud83d\udd0d Review of marking<\/a>\n\n    <a href=\"#hb-results\">\ud83d\udcca Results &amp; certificates<\/a>\n\n    <a href=\"#hb-appeals\">\ud83d\udccc Appeals<\/a>\n\n    <a href=\"#candidate-checklist\">\u2705 Candidate checklist<\/a>\n\n    <a href=\"#hb-updates\">\ud83d\udd14 Stay updated<\/a>\n\n    <a href=\"#hb-boards\">\ud83c\udf10 Exam board websites<\/a>\n\n  <\/div>\n\n<\/nav>\n\n\n<!-- =========================================================\n     WELCOME\n     ========================================================= -->\n\n<section class=\"hb-section\" id=\"hb-welcome\">\n\n  <div class=\"section-heading\">\n\n    <span class=\"section-icon\">\n      \ud83d\udc4b\n    <\/span>\n\n    <h2>\n      Welcome\n    <\/h2>\n\n  <\/div>\n\n  <p>\n    Welcome to our Examination Centre. This handbook is designed\n    specifically for private candidates and outlines everything you\n    need to know before, during and after your exams.\n  <\/p>\n\n  <p>\n    Our approach is simple:\n  <\/p>\n\n  <ul>\n\n    <li>\n      Calm and supportive environment.\n    <\/li>\n\n    <li>\n      Clear expectations.\n    <\/li>\n\n    <li>\n      Fair and consistent rules.\n    <\/li>\n\n  <\/ul>\n\n  <p>\n    We are here to help you perform at your best, while maintaining\n    the standards required for all formal examinations.\n  <\/p>\n\n<\/section>\n\n\n<!-- =========================================================\n     LOCATION\n     ========================================================= -->\n\n<section class=\"hb-section\" id=\"hb-location\">\n\n  <div class=\"section-heading\">\n\n    <span class=\"section-icon\">\n      \ud83d\udccd\n    <\/span>\n\n    <h2>\n      Exam Location\n    <\/h2>\n\n  <\/div>\n\n  <p>\n    All exams will take place at:\n  <\/p>\n\n  <div class=\"callout\">\n\n    <strong>\n      Heald Green Exam Centre\n    <\/strong>\n\n    <p>\n      212A Finney Lane<br>\n      Heald Green<br>\n      Cheadle<br>\n      SK8 3QA\n    <\/p>\n\n  <\/div>\n\n  <p>\n    A small number of candidates may be assigned to an alternative\n    venue. If this applies to you, you will be contacted separately\n    with full details.\n  <\/p>\n\n  <a class=\"hb-btn\" href=\"https:\/\/www.google.com\/maps\/dir\/?api=1&amp;destination=Intuition%20Centre%20-%20Heald%20Green%2C%20212A%20Finney%20Lane%2C%20Heald%20Green%2C%20Cheadle%20SK8%203QA&amp;destination_place_id=ChIJKeTnLbWye0gRr2RzPbXvlV0\" target=\"_blank\" rel=\"noopener\">\n    Open directions \u2197\n  <\/a>\n\n\n  <h3>\n    \ud83d\ude97 Travel and Parking\n  <\/h3>\n\n  <ul>\n\n    <li>\n      Free parking is available behind Tesco with a 120-minute limit\n      and ANPR camera operation.\n    <\/li>\n\n    <li>\n      Additional parking is available on nearby residential streets.\n    <\/li>\n\n    <li>\n      Heald Green train station is approximately a three-minute walk\n      from the centre.\n    <\/li>\n\n  <\/ul>\n\n  <div class=\"callout orange\">\n\n    <strong>\n      Plan ahead\n    <\/strong>\n\n    <p>\n      Late arrival may affect your ability to sit the exam.\n    <\/p>\n\n  <\/div>\n\n<\/section>\n\n\n<!-- =========================================================\n     VISUAL BREAK \u2014 JOURNEY\n     ========================================================= -->\n\n<div class=\"visual-break\">\n\n  <div class=\"visual-picture\" aria-hidden=\"true\">\n\n    <div class=\"journey-sky\"><\/div>\n    <div class=\"journey-ground\"><\/div>\n\n    <div class=\"train\">\n      <div class=\"train-window\"><\/div>\n    <\/div>\n\n    <div class=\"journey-path\"><\/div>\n\n    <div class=\"journey-centre\"><\/div>\n\n  <\/div>\n\n\n  <div class=\"visual-copy\">\n\n    <span class=\"mini-kicker\">\n      Getting here\n    <\/span>\n\n    <h2>\n      A calm exam day starts before you arrive.\n    <\/h2>\n\n    <p>\n      Check your exam time, plan your route and allow enough time for\n      unexpected delays. Arriving early means you can check in,\n      organise yourself and enter the exam room without unnecessary\n      stress.\n    <\/p>\n\n  <\/div>\n\n<\/div>\n\n\n<!-- =========================================================\n     EXAM JOURNEY\n     ========================================================= -->\n\n<section class=\"hb-section\" id=\"hb-journey\">\n\n  <div class=\"section-heading\">\n\n    <span class=\"section-icon\">\n      \ud83e\udded\n    <\/span>\n\n    <h2>\n      Exam Journey Timeline\n    <\/h2>\n\n  <\/div>\n\n\n  <div class=\"timeline\">\n\n    <div class=\"timeline-card\">\n\n      <strong>\n        Before the Day\n      <\/strong>\n\n      <p>\n        Check your Statement of Entry and prepare your ID and\n        equipment.\n      <\/p>\n\n    <\/div>\n\n\n    <div class=\"timeline-card\">\n\n      <strong>\n        On the Day\n      <\/strong>\n\n      <p>\n        Arrive 20 minutes early. Check in, wait and then enter the\n        exam room when instructed.\n      <\/p>\n\n    <\/div>\n\n\n    <div class=\"timeline-card\">\n\n      <strong>\n        During the Exam\n      <\/strong>\n\n      <p>\n        Follow instructions carefully and work silently.\n      <\/p>\n\n    <\/div>\n\n\n    <div class=\"timeline-card\">\n\n      <strong>\n        After the Exam\n      <\/strong>\n\n      <p>\n        Leave quietly and collect your belongings.\n      <\/p>\n\n    <\/div>\n\n  <\/div>\n\n<\/section>\n\n\n<!-- =========================================================\n     EXAM DAY\n     ========================================================= -->\n\n<section class=\"hb-section\" id=\"hb-guidelines\">\n\n  <div class=\"section-heading\">\n\n    <span class=\"section-icon\">\n      \ud83d\udcdd\n    <\/span>\n\n    <h2>\n      Exam Day Guidelines\n    <\/h2>\n\n  <\/div>\n\n\n  <div class=\"two-col\">\n\n    <div class=\"info-card\">\n\n      <h3>\n        \u2713 What to do\n      <\/h3>\n\n      <ul>\n\n        <li>\n          Only candidates are permitted on site unless someone else\n          has been specifically authorised.\n        <\/li>\n\n        <li>\n          Arrive no earlier than 20 minutes before your examination.\n        <\/li>\n\n        <li>\n          Bring your Statement of Entry.\n        <\/li>\n\n        <li>\n          Bring valid photo ID.\n        <\/li>\n\n        <li>\n          Use a transparent pencil case.\n        <\/li>\n\n        <li>\n          Water bottles must be clear with labels removed.\n        <\/li>\n\n      <\/ul>\n\n    <\/div>\n\n\n    <div class=\"info-card orange\">\n\n      <h3>\n        \ud83d\udeab Leave at reception\n      <\/h3>\n\n      <ul>\n\n        <li>\n          Mobile phones.\n        <\/li>\n\n        <li>\n          Smartwatches.\n        <\/li>\n\n        <li>\n          Earphones.\n        <\/li>\n\n        <li>\n          Other electronic devices.\n        <\/li>\n\n        <li>\n          Bags.\n        <\/li>\n\n        <li>\n          Notes or unauthorised materials.\n        <\/li>\n\n      <\/ul>\n\n      <p>\n        Electronic devices must be completely switched off.\n      <\/p>\n\n    <\/div>\n\n  <\/div>\n\n<\/section>\n\n\n<!-- =========================================================\n     DRESS CODE\n     ========================================================= -->\n\n<section class=\"hb-section\" id=\"hb-dress\">\n\n  <div class=\"section-heading\">\n\n    <span class=\"section-icon\">\n      \ud83d\udc55\n    <\/span>\n\n    <h2>\n      Dress Code &amp; Personal Presentation\n    <\/h2>\n\n  <\/div>\n\n  <p>\n    We want everyone to feel comfortable while maintaining a focused\n    and respectful exam environment.\n  <\/p>\n\n  <p>\n    Please ensure:\n  <\/p>\n\n  <ul>\n\n    <li>\n      Clothing is appropriate for a formal setting.\n    <\/li>\n\n    <li>\n      Outfits are not overly revealing.\n    <\/li>\n\n    <li>\n      You are clean and presentable.\n    <\/li>\n\n  <\/ul>\n\n  <p>\n    This includes avoiding excessively revealing clothing and strong\n    odours, including heavy perfumes or poor hygiene.\n  <\/p>\n\n  <div class=\"callout orange\">\n\n    <strong>\n      Maintaining the exam environment\n    <\/strong>\n\n    <p>\n      The centre reserves the right to refuse entry or remove a\n      candidate if their dress or presentation is considered\n      inappropriate or disruptive to other candidates.\n    <\/p>\n\n  <\/div>\n\n\n  <h3>\n    Religious Clothing, Headwear &amp; Checks\n  <\/h3>\n\n  <p>\n    Candidates are permitted to wear religious clothing, head\n    coverings, caps or hooded items.\n  <\/p>\n\n  <p>\n    For exam-security purposes, however, you may be asked to\n    temporarily remove or adjust an item so that an appropriate check\n    can be completed.\n  <\/p>\n\n  <p>\n    Where clothing conceals an area such as the ears, checks will be\n    carried out:\n  <\/p>\n\n  <ul>\n\n    <li>\n      By a female member of staff where appropriate.\n    <\/li>\n\n    <li>\n      With a second member of staff present as a witness.\n    <\/li>\n\n    <li>\n      In a private and respectful setting.\n    <\/li>\n\n  <\/ul>\n\n  <p>\n    These checks are carried out to ensure that no unauthorised item,\n    such as an earphone or concealed note, is present.\n  <\/p>\n\n  <div class=\"callout\">\n\n    <strong>\n      Respect and dignity\n    <\/strong>\n\n    <p>\n      These procedures will always be carried out sensitively and\n      respectfully.\n    <\/p>\n\n  <\/div>\n\n<\/section>\n\n\n<!-- =========================================================\n     IDENTIFICATION\n     ========================================================= -->\n\n<section class=\"hb-section\" id=\"hb-id\">\n\n  <div class=\"section-heading\">\n\n    <span class=\"section-icon\">\n      \ud83e\udeaa\n    <\/span>\n\n    <h2>\n      Identification Requirements\n    <\/h2>\n\n  <\/div>\n\n  <div class=\"callout orange\">\n\n    <strong>\n      You must bring valid photo ID to every exam.\n    <\/strong>\n\n    <p>\n      Without appropriate identification, you may not be permitted to\n      sit your examination.\n    <\/p>\n\n  <\/div>\n\n  <p>\n    Acceptable forms of identification include:\n  <\/p>\n\n  <ul>\n\n    <li>\n      Current UK, Channel Islands, Isle of Man or Irish passport, or\n      another valid national passport.\n    <\/li>\n\n    <li>\n      Passport of a non-EU national showing relevant UK immigration\n      status, visa, stamps or residence permit.\n    <\/li>\n\n    <li>\n      Current UK or European photocard driving licence.\n    <\/li>\n\n    <li>\n      UK full or provisional photocard driving licence.\n    <\/li>\n\n    <li>\n      National ID card and\/or valid documentation relating to\n      immigration status and permission to work.\n    <\/li>\n\n    <li>\n      If you do not have acceptable photo ID, complete our\n      <a href=\"https:\/\/intuitioncentres.com\/exam-centres\/no-id-form\/\">\n        online No-ID Form\n      <\/a>\n      before attending your examination.\n    <\/li>\n\n  <\/ul>\n\n  <p>\n    <strong>\n      All ID must be original, valid and in date.\n    <\/strong>\n  <\/p>\n\n<\/section>\n\n\n<!-- =========================================================\n     VISUAL BREAK \u2014 EXAM ROOM\n     ========================================================= -->\n\n<div class=\"visual-break orange\">\n\n  <div class=\"visual-picture\" aria-hidden=\"true\">\n\n    <div class=\"desk\"><\/div>\n    <div class=\"paper\"><\/div>\n    <div class=\"clock\"><\/div>\n\n    <div class=\"id-card\">\n      <div class=\"id-photo\"><\/div>\n      <div class=\"id-line\"><\/div>\n    <\/div>\n\n  <\/div>\n\n\n  <div class=\"visual-copy\">\n\n    <span class=\"mini-kicker\">\n      Exam room\n    <\/span>\n\n    <h2>\n      Once you are seated, let us handle the rest.\n    <\/h2>\n\n    <p>\n      Listen carefully to the invigilator, check that you have the\n      correct paper and follow the instructions given. You do not\n      need to know every exam rule by heart \u2014 that is what the\n      invigilators are there for.\n    <\/p>\n\n  <\/div>\n\n<\/div>\n\n\n<!-- =========================================================\n     BEFORE EXAM\n     ========================================================= -->\n\n<section class=\"hb-section\" id=\"hb-before\">\n\n  <div class=\"section-heading\">\n\n    <span class=\"section-icon\">\n      \ud83e\ude91\n    <\/span>\n\n    <h2>\n      Before the Exam\n    <\/h2>\n\n  <\/div>\n\n  <ul>\n\n    <li>\n      Arrive on time and check in.\n    <\/li>\n\n    <li>\n      You will be directed to your allocated seat.\n    <\/li>\n\n    <li>\n      Listen carefully to all instructions before the examination\n      begins.\n    <\/li>\n\n  <\/ul>\n\n<\/section>\n\n\n<!-- =========================================================\n     DURING EXAM\n     ========================================================= -->\n\n<section class=\"hb-section\" id=\"hb-during\">\n\n  <div class=\"section-heading\">\n\n    <span class=\"section-icon\">\n      \u270f\ufe0f\n    <\/span>\n\n    <h2>\n      During the Exam\n    <\/h2>\n\n  <\/div>\n\n\n  <div class=\"two-col\">\n\n    <div class=\"info-card\">\n\n      <h3>\n        Expectations\n      <\/h3>\n\n      <ul>\n\n        <li>\n          Work silently at all times.\n        <\/li>\n\n        <li>\n          Follow all instructions given by the invigilator.\n        <\/li>\n\n        <li>\n          Raise your hand if you need assistance.\n        <\/li>\n\n      <\/ul>\n\n    <\/div>\n\n\n    <div class=\"info-card orange\">\n\n      <h3>\n        Not Allowed\n      <\/h3>\n\n      <ul>\n\n        <li>\n          Talking or communicating with another candidate.\n        <\/li>\n\n        <li>\n          Looking at another candidate\u2019s work.\n        <\/li>\n\n        <li>\n          Using unauthorised materials.\n        <\/li>\n\n      <\/ul>\n\n    <\/div>\n\n  <\/div>\n\n\n  <h3>\n    Toilets\n  <\/h3>\n\n  <ul>\n\n    <li>\n      Toilet visits during an examination are only permitted in\n      exceptional circumstances.\n    <\/li>\n\n    <li>\n      Candidates will be fully supervised in accordance with exam\n      procedures.\n    <\/li>\n\n  <\/ul>\n\n<\/section>\n\n\n<!-- =========================================================\n     CLASHES\n     ========================================================= -->\n\n<section class=\"hb-section\" id=\"hb-clashes\">\n\n  <div class=\"section-heading\">\n\n    <span class=\"section-icon\">\n      \u23f0\n    <\/span>\n\n    <h2>\n      Exam Clashes\n    <\/h2>\n\n  <\/div>\n\n  <p>\n    If you have two exams scheduled at the same time:\n  <\/p>\n\n  <ul>\n\n    <li>\n      You must remain in the centre between examinations.\n    <\/li>\n\n    <li>\n      You will not be permitted access to your phone.\n    <\/li>\n\n    <li>\n      Bring a snack or packed lunch where appropriate.\n    <\/li>\n\n    <li>\n      You will remain supervised throughout the clash period.\n    <\/li>\n\n  <\/ul>\n\n<\/section>\n\n\n<!-- =========================================================\n     LATE\n     ========================================================= -->\n\n<section class=\"hb-section\" id=\"hb-late\">\n\n  <div class=\"section-heading\">\n\n    <span class=\"section-icon\">\n      \u26a0\ufe0f\n    <\/span>\n\n    <h2>\n      Late Arrivals\n    <\/h2>\n\n  <\/div>\n\n  <ul>\n\n    <li>\n      Late candidates may be admitted at the centre\u2019s discretion.\n    <\/li>\n\n    <li>\n      Very late candidates may not be admitted.\n    <\/li>\n\n  <\/ul>\n\n  <div class=\"callout orange\">\n\n    <strong>\n      Please plan your journey carefully.\n    <\/strong>\n\n    <p>\n      Traffic, parking difficulties and public-transport delays can\n      happen, so allow more time than you think you will need.\n    <\/p>\n\n  <\/div>\n\n<\/section>\n\n\n<!-- =========================================================\n     MALPRACTICE\n     ========================================================= -->\n\n<section class=\"hb-section\" id=\"hb-malpractice\">\n\n  <div class=\"section-heading\">\n\n    <span class=\"section-icon\">\n      \u2696\ufe0f\n    <\/span>\n\n    <h2>\n      Malpractice\n    <\/h2>\n\n  <\/div>\n\n  <p>\n    Examples of malpractice include:\n  <\/p>\n\n  <ul>\n\n    <li>\n      Having a mobile phone or unauthorised notes.\n    <\/li>\n\n    <li>\n      Attempting to cheat.\n    <\/li>\n\n    <li>\n      Disruptive behaviour.\n    <\/li>\n\n  <\/ul>\n\n  <p>\n    Consequences may include:\n  <\/p>\n\n  <ul>\n\n    <li>\n      Removal from the examination.\n    <\/li>\n\n    <li>\n      A report being made to the relevant exam board.\n    <\/li>\n\n    <li>\n      Disqualification.\n    <\/li>\n\n  <\/ul>\n\n<\/section>\n\n\n<!-- =========================================================\n     ACCESS ARRANGEMENTS\n     ========================================================= -->\n\n<section class=\"hb-section\" id=\"hb-access\">\n\n  <div class=\"section-heading\">\n\n    <span class=\"section-icon\">\n      \u267f\n    <\/span>\n\n    <h2>\n      Access Arrangements\n    <\/h2>\n\n  <\/div>\n\n  <p>\n    If you have approved access arrangements, such as extra time or\n    rest breaks:\n  <\/p>\n\n  <ul>\n\n    <li>\n      Your approved arrangements will be applied as agreed.\n    <\/li>\n\n    <li>\n      You should understand your examination setup before exam day.\n    <\/li>\n\n  <\/ul>\n\n  <div class=\"callout\">\n\n    <strong>\n      Unsure about your arrangements?\n    <\/strong>\n\n    <p>\n      Contact the exam centre before exam day rather than waiting\n      until you arrive for the examination.\n    <\/p>\n\n  <\/div>\n\n<\/section>\n\n\n<!-- =========================================================\n     SAFEGUARDING\n     ========================================================= -->\n\n<section class=\"hb-section\" id=\"hb-safeguarding\">\n\n  <div class=\"section-heading\">\n\n    <span class=\"section-icon\">\n      \ud83d\udee1\ufe0f\n    <\/span>\n\n    <h2>\n      Safeguarding &amp; Wellbeing\n    <\/h2>\n\n  <\/div>\n\n  <p>\n    We are committed to providing a safe and respectful environment\n    for all candidates.\n  <\/p>\n\n  <ul>\n\n    <li>\n      Staff are trained to support candidates appropriately.\n    <\/li>\n\n    <li>\n      Inappropriate behaviour will be addressed immediately.\n    <\/li>\n\n    <li>\n      If you feel unwell, distressed or uncomfortable, inform a\n      member of staff.\n    <\/li>\n\n  <\/ul>\n\n<\/section>\n\n\n<!-- =========================================================\n     WITHDRAWALS\n     ========================================================= -->\n\n<section class=\"hb-section\" id=\"hb-withdrawals\">\n\n  <div class=\"section-heading\">\n\n    <span class=\"section-icon\">\n      \ud83d\udcb7\n    <\/span>\n\n    <h2>\n      Withdrawals and Refunds\n    <\/h2>\n\n  <\/div>\n\n  <p>\n    If you wish to withdraw from an examination, please review the\n    full Terms and Conditions published on our website.\n  <\/p>\n\n  <ul>\n\n    <li>\n      Withdrawal and cancellation deadline dates are published on\n      our website.\n    <\/li>\n\n    <li>\n      It is the candidate\u2019s responsibility to check and meet these\n      deadlines.\n    <\/li>\n\n  <\/ul>\n\n  <div class=\"callout orange\">\n\n    <strong>\n      Key policy points\n    <\/strong>\n\n    <p>\n      \u00a3100 fee per exam after the first deadline.<br>\n      No refunds after the second deadline.<br>\n      No refunds for late entries.\n    <\/p>\n\n  <\/div>\n\n<\/section>\n\n\n<!-- =========================================================\n     REVIEW OF MARKING\n     ========================================================= -->\n\n<section class=\"hb-section\" id=\"hb-remark\">\n\n  <div class=\"section-heading\">\n\n    <span class=\"section-icon\">\n      \ud83d\udd0d\n    <\/span>\n\n    <h2>\n      Review of Marking\n    <\/h2>\n\n  <\/div>\n\n  <ul>\n\n    <li>\n      A review of marking may be worth considering where a result is\n      close to a grade boundary.\n    <\/li>\n\n    <li>\n      Costs are approximately \u00a360\u2013\u00a380 per paper.\n    <\/li>\n\n    <li>\n      Requests must be made within 10 days of results day.\n    <\/li>\n\n  <\/ul>\n\n<\/section>\n\n\n<!-- =========================================================\n     RESULTS\n     ========================================================= -->\n\n<section class=\"hb-section\" id=\"hb-results\">\n\n  <div class=\"section-heading\">\n\n    <span class=\"section-icon\">\n      \ud83d\udcca\n    <\/span>\n\n    <h2>\n      Results and Certificates\n    <\/h2>\n\n  <\/div>\n\n\n  <div class=\"two-col\">\n\n    <div class=\"info-card\">\n\n      <h3>\n        Results\n      <\/h3>\n\n      <ul>\n\n        <li>\n          Results are sent by email at 8:00am.\n        <\/li>\n\n        <li>\n          Check your spam or junk folder if the email is not visible.\n        <\/li>\n\n        <li>\n          Reply by email if your result has not arrived. Please do not\n          telephone for results.\n        <\/li>\n\n      <\/ul>\n\n    <\/div>\n\n\n    <div class=\"info-card\">\n\n      <h3>\n        Certificates\n      <\/h3>\n\n      <ul>\n\n        <li>\n          Certificates normally arrive approximately three to four\n          months after results.\n        <\/li>\n\n        <li>\n          Contact the centre around November for further information\n          where applicable.\n        <\/li>\n\n      <\/ul>\n\n    <\/div>\n\n  <\/div>\n\n<\/section>\n\n\n<!-- =========================================================\n     VISUAL BREAK \u2014 RESULTS\n     ========================================================= -->\n\n<div class=\"visual-break\">\n\n  <div class=\"visual-picture\" aria-hidden=\"true\">\n\n    <div class=\"results-envelope\"><\/div>\n    <div class=\"certificate\"><\/div>\n\n  <\/div>\n\n\n  <div class=\"visual-copy\">\n\n    <span class=\"mini-kicker\">\n      After the exams\n    <\/span>\n\n    <h2>\n      Results day is not the end of the story.\n    <\/h2>\n\n    <p>\n      Keep an eye on your email, check the relevant deadlines if you\n      are considering a review of marking, and remember that official\n      certificates arrive later than your results.\n    <\/p>\n\n  <\/div>\n\n<\/div>\n\n\n<!-- =========================================================\n     APPEALS\n     ========================================================= -->\n\n<section class=\"hb-section\" id=\"hb-appeals\">\n\n  <div class=\"section-heading\">\n\n    <span class=\"section-icon\">\n      \ud83d\udccc\n    <\/span>\n\n    <h2>\n      Appeals\n    <\/h2>\n\n  <\/div>\n\n  <p>\n    If you believe there has been an issue:\n  <\/p>\n\n\n  <div class=\"numbered-steps\">\n\n    <div class=\"number-step\">\n\n      <span>\n        1\n      <\/span>\n\n      <strong>\n        Contact the centre.\n      <\/strong>\n\n    <\/div>\n\n\n    <div class=\"number-step\">\n\n      <span>\n        2\n      <\/span>\n\n      <strong>\n        We will advise you about the appropriate next steps.\n      <\/strong>\n\n    <\/div>\n\n\n    <div class=\"number-step\">\n\n      <span>\n        3\n      <\/span>\n\n      <strong>\n        Formal appeals then follow the relevant exam board procedure.\n      <\/strong>\n\n    <\/div>\n\n  <\/div>\n\n<\/section>\n\n\n<!-- =========================================================\n     PRINTABLE CHECKLIST\n     ========================================================= -->\n\n<section class=\"hb-section checklist-section\" id=\"candidate-checklist\">\n\n  <div class=\"section-heading\">\n\n    <span class=\"section-icon\">\n      \u2705\n    <\/span>\n\n    <h2>\n      Candidate Checklist\n    <\/h2>\n\n  <\/div>\n\n  <div class=\"checklist-intro\">\n    You can use this checklist on screen or print the page and tick\n    the boxes as you prepare for your exams.\n  <\/div>\n\n\n  <div class=\"checklist-grid\">\n\n\n    <!-- NIGHT BEFORE -->\n\n    <div class=\"checklist-card\">\n\n      <h3>\n        \ud83d\uddd3\ufe0f The Night Before\n      <\/h3>\n\n\n      <label class=\"check-item\">\n        <input type=\"checkbox\">\n        <span>\n          I have checked my exam time and location.\n        <\/span>\n      <\/label>\n\n\n      <label class=\"check-item\">\n        <input type=\"checkbox\">\n        <span>\n          I have packed my Statement of Entry.\n        <\/span>\n      <\/label>\n\n\n      <label class=\"check-item\">\n        <input type=\"checkbox\">\n        <span>\n          I have packed valid photo ID.\n        <\/span>\n      <\/label>\n\n\n      <label class=\"check-item\">\n        <input type=\"checkbox\">\n        <span>\n          I have prepared all required equipment.\n        <\/span>\n      <\/label>\n\n\n      <label class=\"check-item\">\n        <input type=\"checkbox\">\n        <span>\n          My calculator complies with exam rules where applicable.\n        <\/span>\n      <\/label>\n\n\n      <label class=\"check-item\">\n        <input type=\"checkbox\">\n        <span>\n          I have planned my journey.\n        <\/span>\n      <\/label>\n\n\n      <label class=\"check-item\">\n        <input type=\"checkbox\">\n        <span>\n          I have set an alarm.\n        <\/span>\n      <\/label>\n\n    <\/div>\n\n\n    <!-- BRING -->\n\n    <div class=\"checklist-card\">\n\n      <h3>\n        \ud83c\udf92 What to Bring\n      <\/h3>\n\n\n      <label class=\"check-item\">\n        <input type=\"checkbox\">\n        <span>\n          Statement of Entry.\n        <\/span>\n      <\/label>\n\n\n      <label class=\"check-item\">\n        <input type=\"checkbox\">\n        <span>\n          Valid photo ID.\n        <\/span>\n      <\/label>\n\n\n      <label class=\"check-item\">\n        <input type=\"checkbox\">\n        <span>\n          Transparent pencil case.\n        <\/span>\n      <\/label>\n\n\n      <label class=\"check-item\">\n        <input type=\"checkbox\">\n        <span>\n          Required stationery.\n        <\/span>\n      <\/label>\n\n\n      <label class=\"check-item\">\n        <input type=\"checkbox\">\n        <span>\n          Clear water bottle with no label.\n        <\/span>\n      <\/label>\n\n    <\/div>\n\n\n    <!-- NOT BRING -->\n\n    <div class=\"checklist-card\">\n\n      <h3>\n        \ud83d\udeab What NOT to Bring\n      <\/h3>\n\n\n      <label class=\"check-item\">\n        <input type=\"checkbox\">\n        <span>\n          Phone \u2014 switched off and left at reception.\n        <\/span>\n      <\/label>\n\n\n      <label class=\"check-item\">\n        <input type=\"checkbox\">\n        <span>\n          Smartwatch, earphones or other electronic devices.\n        <\/span>\n      <\/label>\n\n\n      <label class=\"check-item\">\n        <input type=\"checkbox\">\n        <span>\n          Notes or revision materials.\n        <\/span>\n      <\/label>\n\n\n      <label class=\"check-item\">\n        <input type=\"checkbox\">\n        <span>\n          Bags \u2014 these should be left at reception.\n        <\/span>\n      <\/label>\n\n    <\/div>\n\n\n    <!-- ON THE DAY -->\n\n    <div class=\"checklist-card\">\n\n      <h3>\n        \u23f0 On the Day\n      <\/h3>\n\n\n      <label class=\"check-item\">\n        <input type=\"checkbox\">\n        <span>\n          I arrived 20 minutes before my exam.\n        <\/span>\n      <\/label>\n\n\n      <label class=\"check-item\">\n        <input type=\"checkbox\">\n        <span>\n          I checked in and followed instructions.\n        <\/span>\n      <\/label>\n\n\n      <label class=\"check-item\">\n        <input type=\"checkbox\">\n        <span>\n          I left prohibited items at reception.\n        <\/span>\n      <\/label>\n\n\n      <label class=\"check-item\">\n        <input type=\"checkbox\">\n        <span>\n          I listened carefully before the exam started.\n        <\/span>\n      <\/label>\n\n    <\/div>\n\n\n    <!-- DURING -->\n\n    <div class=\"checklist-card\">\n\n      <h3>\n        \u270f\ufe0f During the Exam\n      <\/h3>\n\n\n      <label class=\"check-item\">\n        <input type=\"checkbox\">\n        <span>\n          I worked silently.\n        <\/span>\n      <\/label>\n\n\n      <label class=\"check-item\">\n        <input type=\"checkbox\">\n        <span>\n          I followed all instructions.\n        <\/span>\n      <\/label>\n\n\n      <label class=\"check-item\">\n        <input type=\"checkbox\">\n        <span>\n          I managed my time.\n        <\/span>\n      <\/label>\n\n\n      <label class=\"check-item\">\n        <input type=\"checkbox\">\n        <span>\n          I checked my answers where time allowed.\n        <\/span>\n      <\/label>\n\n    <\/div>\n\n\n    <!-- AFTER -->\n\n    <div class=\"checklist-card\">\n\n      <h3>\n        \ud83d\udeaa After the Exam\n      <\/h3>\n\n\n      <label class=\"check-item\">\n        <input type=\"checkbox\">\n        <span>\n          I stopped writing when instructed.\n        <\/span>\n      <\/label>\n\n\n      <label class=\"check-item\">\n        <input type=\"checkbox\">\n        <span>\n          I left the examination room quietly.\n        <\/span>\n      <\/label>\n\n\n      <label class=\"check-item\">\n        <input type=\"checkbox\">\n        <span>\n          I did not discuss the exam near the examination room.\n        <\/span>\n      <\/label>\n\n    <\/div>\n\n\n    <!-- IF APPLICABLE -->\n\n    <div class=\"checklist-card\">\n\n      <h3>\n        \ud83d\udccc If Applicable\n      <\/h3>\n\n\n      <label class=\"check-item\">\n        <input type=\"checkbox\">\n        <span>\n          I brought food or drink for an exam clash.\n        <\/span>\n      <\/label>\n\n\n      <label class=\"check-item\">\n        <input type=\"checkbox\">\n        <span>\n          I understand my access arrangements.\n        <\/span>\n      <\/label>\n\n    <\/div>\n\n  <\/div>\n\n<\/section>\n\n\n<!-- =========================================================\n     STAY UPDATED\n     ========================================================= -->\n\n<section class=\"hb-section\" id=\"hb-updates\">\n\n  <div class=\"section-heading\">\n\n    <span class=\"section-icon\">\n      \ud83d\udd14\n    <\/span>\n\n    <h2>\n      Stay Updated\n    <\/h2>\n\n  <\/div>\n\n  <p>\n    For important announcements and reminders:\n  <\/p>\n\n  <ul>\n\n    <li>\n      Join our Facebook and Instagram pages.\n    <\/li>\n\n    <li>\n      Regularly check our website for updates, deadlines and\n      important information.\n    <\/li>\n\n  <\/ul>\n\n<\/section>\n\n\n<!-- =========================================================\n     EXAM BOARDS\n     ========================================================= -->\n\n<section class=\"hb-section\" id=\"hb-boards\">\n\n  <div class=\"section-heading\">\n\n    <span class=\"section-icon\">\n      \ud83c\udf10\n    <\/span>\n\n    <h2>\n      Exam Board Websites\n    <\/h2>\n\n  <\/div>\n\n  <p>\n    For specifications, past papers, timetables and official guidance,\n    refer to the relevant awarding organisation.\n  <\/p>\n\n\n  <div class=\"board-grid\">\n\n\n    <a class=\"board-card\" href=\"https:\/\/www.aqa.org.uk\" target=\"_blank\" rel=\"noopener\">\n\n      <strong>\n        AQA\n      <\/strong>\n\n      <span>\n        aqa.org.uk \u2197\n      <\/span>\n\n    <\/a>\n\n\n    <a class=\"board-card\" href=\"https:\/\/qualifications.pearson.com\" target=\"_blank\" rel=\"noopener\">\n\n      <strong>\n        Pearson Edexcel\n      <\/strong>\n\n      <span>\n        qualifications.pearson.com \u2197\n      <\/span>\n\n    <\/a>\n\n\n    <a class=\"board-card\" href=\"https:\/\/www.ocr.org.uk\" target=\"_blank\" rel=\"noopener\">\n\n      <strong>\n        OCR\n      <\/strong>\n\n      <span>\n        ocr.org.uk \u2197\n      <\/span>\n\n    <\/a>\n\n\n    <a class=\"board-card\" href=\"https:\/\/www.wjec.co.uk\" target=\"_blank\" rel=\"noopener\">\n\n      <strong>\n        WJEC\n      <\/strong>\n\n      <span>\n        wjec.co.uk \u2197\n      <\/span>\n\n    <\/a>\n\n\n    <a class=\"board-card\" href=\"https:\/\/www.eduqas.co.uk\" target=\"_blank\" rel=\"noopener\">\n\n      <strong>\n        Eduqas\n      <\/strong>\n\n      <span>\n        eduqas.co.uk \u2197\n      <\/span>\n\n    <\/a>\n\n\n    <a class=\"board-card\" href=\"https:\/\/ccea.org.uk\" target=\"_blank\" rel=\"noopener\">\n\n      <strong>\n        CCEA\n      <\/strong>\n\n      <span>\n        ccea.org.uk \u2197\n      <\/span>\n\n    <\/a>\n\n  <\/div>\n\n<\/section>\n\n\n<!-- =========================================================\n     FINAL MESSAGE\n     ========================================================= -->\n\n<footer class=\"final-message\">\n\n  <h2>\n    You\u2019re ready. You\u2019ve got this.\n  <\/h2>\n\n  <p>\n    We aim to strike the right balance: a calm, respectful\n    environment with clear and firm expectations.\n  <\/p>\n\n  <p>\n    If you follow this handbook, you will have everything you need\n    for a smooth exam experience.\n  <\/p>\n\n  <span class=\"good-luck\">\n    We wish you the very best of luck in your exams. \ud83c\udf1f\n  <\/span>\n\n<\/footer>\n<\/div>\n<nav aria-label=\"Policy navigation after Candidate Handbook\" class=\"iec-policy-sequence\">\n  <span class=\"iec-policy-sequence-spacer\"><\/span>\n  <a class=\"iec-policy-sequence-link iec-policy-sequence-home\" href=\"#iec-selected-policy-library\"><span class=\"iec-policy-sequence-label\">\u2191 Policy library<\/span><strong>All policies<\/strong><\/a>\n  <a class=\"iec-policy-sequence-link iec-policy-sequence-next\" href=\"#policy-accessibility-policy\"><span class=\"iec-policy-sequence-label\">Next policy \u2192<\/span><strong>Accessibility Policy<\/strong><\/a>\n<\/nav>\n<\/div>\n<div class=\"iec-policy-wrapper\">\n<section aria-labelledby=\"policy-accessibility-policy-title\" class=\"iec-policy-page\" id=\"policy-accessibility-policy\">\n<header class=\"iec-policy-hero\">\n<div class=\"iec-policy-eyebrow\">Intuition Exam Centres<\/div>\n<h1 id=\"policy-accessibility-policy-title\">Accessibility <span>Policy<\/span><\/h1>\n<p class=\"iec-policy-lead\">\n    This policy explains how Intuition Exam Centres aims to make its\n    examination services accessible and how candidates can tell us about\n    disabilities, special educational needs, medical conditions, temporary\n    injuries or other accessibility requirements.\n  <\/p>\n<\/header>\n<div class=\"iec-policy-details\">\n<div class=\"iec-policy-detail\"><span>Policy owner<\/span><strong>Head of Centre<\/strong><\/div>\n<div class=\"iec-policy-detail\"><span>Effective from<\/span><strong>1 August 2026<\/strong><\/div>\n<div class=\"iec-policy-detail\"><span>Review<\/span><strong>Annually and following material regulatory changes<\/strong><\/div>\n<div class=\"iec-policy-detail\"><span>Legal entity<\/span><strong>SK Education Services Ltd<\/strong><\/div>\n<div class=\"iec-policy-detail\"><span>Trading name<\/span><strong>Intuition Exam Centres<\/strong><\/div>\n<div class=\"iec-policy-detail\"><span>Contact<\/span><strong>examsofficer@intuitioncentres.com<\/strong><\/div>\n<\/div>\n<div class=\"iec-policy-intro\">\n<div aria-hidden=\"true\" class=\"iec-policy-intro-icon\">\u2713<\/div>\n<div>\n<h2>About this policy<\/h2>\n<p>\n      We aim to provide fair access to our examination services and to\n      consider reasonable steps that reduce avoidable barriers for candidates.\n      Examination Access Arrangements are considered separately under the\n      relevant JCQ or awarding-body requirements.\n    <\/p>\n<\/div>\n<\/div>\n<nav aria-label=\"Accessibility Policy contents\" class=\"iec-jump\" id=\"policy-accessibility-policy-contents\">\n<div class=\"iec-jump-heading\">\n<span>Policy navigation<\/span>\n<h2>Jump to sections<\/h2>\n<p>Select a section below to go directly to that part of the policy.<\/p>\n<\/div>\n<ol class=\"iec-jump-grid\">\n<li><a href=\"#accessibility-purpose\">Purpose and scope<\/a><\/li>\n<li><a href=\"#accessibility-principles\">Our accessibility principles<\/a><\/li>\n<li><a href=\"#accessibility-contact\">Telling us about your needs<\/a><\/li>\n<li><a href=\"#accessibility-arrangements\">Access Arrangements<\/a><\/li>\n<li><a href=\"#accessibility-facilities\">Facilities and practical support<\/a><\/li>\n<li><a href=\"#accessibility-temporary\">Temporary injuries and medical needs<\/a><\/li>\n<li><a href=\"#accessibility-communication\">Accessible communication<\/a><\/li>\n<li><a href=\"#accessibility-complaints\">Concerns and complaints<\/a><\/li>\n<\/ol>\n<\/nav>\n<div class=\"iec-policy-content\">\n<article class=\"iec-policy-section\" id=\"accessibility-purpose\">\n<h2>1. Purpose and scope<\/h2>\n<p>\n      This policy applies to candidates and prospective candidates using\n      examination services provided by Intuition Exam Centres. It covers\n      reasonable accessibility support relating to communication, premises,\n      examination administration and access to services.\n    <\/p>\n<p class=\"section-top\"><a href=\"#policy-accessibility-policy-contents\">Back to this policy\u2019s contents<\/a><\/p>\n<\/article>\n<article class=\"iec-policy-section\" id=\"accessibility-principles\">\n<h2>2. Our accessibility principles<\/h2>\n<ul>\n<li>We aim to treat candidates fairly and without unlawful discrimination.<\/li>\n<li>We will consider reasonable steps to reduce avoidable barriers.<\/li>\n<li>We will consider each candidate&#8217;s circumstances individually.<\/li>\n<li>Support is subject to the nature of the service, the examination rules and what can reasonably be provided at the centre.<\/li>\n<li>We will handle disability, medical and support information appropriately.<\/li>\n<\/ul>\n<p class=\"section-top\"><a href=\"#policy-accessibility-policy-contents\">Back to this policy\u2019s contents<\/a><\/p>\n<\/article>\n<article class=\"iec-policy-section\" id=\"accessibility-contact\">\n<h2>3. Telling us about your needs<\/h2>\n<p>\n      Candidates should tell us about accessibility requirements as early as\n      possible and preferably before making an examination booking where the\n      requirement may affect venue, room, equipment, staffing or examination\n      arrangements.\n    <\/p>\n<p>\n      Please provide enough information for us to understand the barrier and\n      the type of support that may be required.\n    <\/p>\n<p class=\"section-top\"><a href=\"#policy-accessibility-policy-contents\">Back to this policy\u2019s contents<\/a><\/p>\n<\/article>\n<article class=\"iec-policy-section\" id=\"accessibility-arrangements\">\n<h2>4. Examination Access Arrangements<\/h2>\n<p>\n      Access Arrangements are pre-examination adjustments intended to allow\n      eligible candidates to access an assessment without changing the\n      assessment objectives.\n    <\/p>\n<p>\n      They are not automatically available because a candidate has a diagnosis\n      or disability. Requests remain subject to suitable evidence, the\n      candidate&#8217;s normal way of working, relevant JCQ or awarding-body rules,\n      applicable deadlines and centre availability.\n    <\/p>\n<p>\n      Where a requested arrangement cannot be provided, we will explain this\n      and, where appropriate, discuss whether another permitted option is\n      available.\n    <\/p>\n<p class=\"section-top\"><a href=\"#policy-accessibility-policy-contents\">Back to this policy\u2019s contents<\/a><\/p>\n<\/article>\n<article class=\"iec-policy-section\" id=\"accessibility-facilities\">\n<h2>5. Facilities and practical support<\/h2>\n<p>\n      Candidates should contact the centre in advance if they need to check\n      physical access, seating, movement around the centre, communication\n      requirements or other practical support.\n    <\/p>\n<p>\n      Facilities and support are subject to the particular examination venue,\n      room availability, staffing, equipment and safety requirements.\n    <\/p>\n<p class=\"section-top\"><a href=\"#policy-accessibility-policy-contents\">Back to this policy\u2019s contents<\/a><\/p>\n<\/article>\n<article class=\"iec-policy-section\" id=\"accessibility-temporary\">\n<h2>6. Temporary injuries and medical needs<\/h2>\n<p>\n      Candidates who develop a temporary injury or medical condition should\n      contact the centre as soon as possible. We will consider what support may\n      be possible within the relevant examination regulations and available\n      resources.\n    <\/p>\n<p>\n      Where appropriate, medical evidence or other supporting information may\n      be required.\n    <\/p>\n<p class=\"section-top\"><a href=\"#policy-accessibility-policy-contents\">Back to this policy\u2019s contents<\/a><\/p>\n<\/article>\n<article class=\"iec-policy-section\" id=\"accessibility-communication\">\n<h2>7. Accessible communication<\/h2>\n<p>\n      Where reasonably practicable, we will consider alternative ways of\n      providing important examination information where a candidate has told us\n      that a standard communication format creates an accessibility barrier.\n    <\/p>\n<p>\n      Candidates remain responsible for reading and acting on examination\n      confirmations, timetables, joining instructions and other important\n      communications.\n    <\/p>\n<p class=\"section-top\"><a href=\"#policy-accessibility-policy-contents\">Back to this policy\u2019s contents<\/a><\/p>\n<\/article>\n<article class=\"iec-policy-section\" id=\"accessibility-complaints\">\n<h2>8. Concerns and complaints<\/h2>\n<p>\n      Accessibility concerns should initially be raised with the Exams Officer\n      so that the issue can be reviewed. If the matter remains unresolved, the\n      candidate may use the centre&#8217;s Complaints &amp; Appeals Policy.\n    <\/p>\n<p>\n      Questions about accessibility or Access Arrangements can be sent to\n      <strong>examsofficer@intuitioncentres.com<\/strong>.\n    <\/p>\n<p class=\"section-top\"><a href=\"#policy-accessibility-policy-contents\">Back to this policy\u2019s contents<\/a><\/p>\n<\/article>\n<\/div>\n\n\n<\/section>\n\n<nav aria-label=\"Policy navigation after Accessibility Policy\" class=\"iec-policy-sequence\"><a class=\"iec-policy-sequence-link iec-policy-sequence-prev\" href=\"#policy-candidate-handbook\"><span class=\"iec-policy-sequence-label\">\u2190 Previous<\/span><strong>Candidate Handbook<\/strong><\/a><a class=\"iec-policy-sequence-link iec-policy-sequence-home\" href=\"#iec-selected-policy-library\"><span class=\"iec-policy-sequence-label\">\u2191 Policy library<\/span><strong>All policies<\/strong><\/a><a class=\"iec-policy-sequence-link iec-policy-sequence-next\" href=\"#policy-complaints-appeals-policy\"><span class=\"iec-policy-sequence-label\">Next policy \u2192<\/span><strong>Complaints &amp; Appeals Policy<\/strong><\/a><\/nav><\/div>\n<div class=\"iec-policy-wrapper\"><section aria-labelledby=\"policy-complaints-appeals-policy-title\" class=\"iec-policy-page\" id=\"policy-complaints-appeals-policy\">\n<header class=\"iec-policy-hero\">\n<div class=\"iec-policy-eyebrow\">Intuition Exam Centres<\/div>\n<h1 id=\"policy-complaints-appeals-policy-title\">Complaints &amp; <span>Appeals Policy<\/span><\/h1>\n<p class=\"iec-policy-lead\">This combined policy explains how examination complaints are handled and how candidates may challenge specified centre examination and assessment decisions through the Internal Appeals Procedure.<\/p>\n<\/header>\n<div class=\"iec-policy-details\">\n<div class=\"iec-policy-detail\"><span>Effective from<\/span><strong>1 August 2026<\/strong><\/div>\n<div class=\"iec-policy-detail\"><span>Next review<\/span><strong>September 2026 and annually thereafter<\/strong><\/div>\n<div class=\"iec-policy-detail\"><span>Policy category<\/span><strong>Complaints &amp; Candidate Appeals<\/strong><\/div>\n<div class=\"iec-policy-detail\"><span>Legal entity<\/span><strong>SK Education Services Ltd<\/strong><\/div>\n<div class=\"iec-policy-detail\"><span>Trading name<\/span><strong>Intuition Exam Centres<\/strong><\/div>\n<div class=\"iec-policy-detail\"><span>Contact<\/span><strong>examsofficer@intuitioncentres.com<\/strong><\/div>\n<\/div>\n<div class=\"iec-policy-intro\">\n<div class=\"iec-policy-intro-icon\">\u2713<\/div>\n<div><h2>About this policy<\/h2><p>This combined policy explains how examination complaints are handled and how candidates may challenge specified centre examination and assessment decisions through the Internal Appeals Procedure.<\/p><\/div>\n<\/div>\n<nav aria-label=\"Complaints &amp; Appeals Policy contents\" class=\"iec-jump\" id=\"policy-complaints-appeals-policy-contents\">\n<div class=\"iec-jump-heading\">\n<span>Within this policy<\/span><h2>Jump to sections<\/h2>\n<p>Select a section below to jump directly to that part of this policy.<\/p>\n<\/div>\n<ol class=\"iec-jump-grid\"><li><a href=\"#complaints-appeals-policy-complaints-appeals-1\">Complaints &#8211; Purpose<\/a><\/li><li><a href=\"#complaints-appeals-policy-complaints-appeals-2\">Complaints &#8211; What this policy covers<\/a><\/li><li><a href=\"#complaints-appeals-policy-complaints-appeals-3\">Complaints &#8211; Matters dealt with under other procedures<\/a><\/li><li><a href=\"#complaints-appeals-policy-complaints-appeals-4\">Complaints &#8211; Stage 1 &#8211; informal resolution<\/a><\/li><li><a href=\"#complaints-appeals-policy-complaints-appeals-5\">Complaints &#8211; Stage 2 &#8211; formal complaint<\/a><\/li><li><a href=\"#complaints-appeals-policy-complaints-appeals-6\">Complaints &#8211; Acknowledgement and investigation<\/a><\/li><li><a href=\"#complaints-appeals-policy-complaints-appeals-7\">Complaints &#8211; Outcome<\/a><\/li><li><a href=\"#complaints-appeals-policy-complaints-appeals-8\">Complaints &#8211; Stage 3 &#8211; review<\/a><\/li><li><a href=\"#complaints-appeals-policy-complaints-appeals-9\">Complaints &#8211; Awarding organisations and regulators<\/a><\/li><li><a href=\"#complaints-appeals-policy-complaints-appeals-10\">Complaints &#8211; Unreasonable or abusive conduct<\/a><\/li><li><a href=\"#complaints-appeals-policy-complaints-appeals-11\">Complaints &#8211; Records and confidentiality<\/a><\/li><li><a href=\"#complaints-appeals-policy-complaints-appeals-12\">Complaints &#8211; Monitoring and review<\/a><\/li><li><a href=\"#complaints-appeals-policy-complaints-appeals-13\">Appeals &#8211; Purpose and scope<\/a><\/li><li><a href=\"#complaints-appeals-policy-complaints-appeals-14\">Appeals &#8211; General principles<\/a><\/li><li><a href=\"#complaints-appeals-policy-complaints-appeals-15\">Appeals &#8211; Centre-assessed marks and internal assessment decisions<\/a><\/li><li><a href=\"#complaints-appeals-policy-complaints-appeals-16\">Appeals &#8211; Access arrangements and special consideration<\/a><\/li><li><a href=\"#complaints-appeals-policy-complaints-appeals-17\">Appeals &#8211; Post-results services and awarding organisation appeals<\/a><\/li><li><a href=\"#complaints-appeals-policy-complaints-appeals-18\">Appeals &#8211; Submitting an appeal<\/a><\/li><li><a href=\"#complaints-appeals-policy-complaints-appeals-19\">Appeals &#8211; Outcome and records<\/a><\/li><li><a href=\"#complaints-appeals-policy-complaints-appeals-20\">Appeals &#8211; Complaints and appeals<\/a><\/li><li><a href=\"#complaints-appeals-policy-complaints-appeals-21\">Appeals &#8211; Monitoring and review<\/a><\/li><\/ol>\n<\/nav>\n<div class=\"iec-policy-content\"><div class=\"iec-part-heading\">Part A &#8211; Examination Complaints<\/div><article class=\"iec-policy-section\" id=\"complaints-appeals-policy-complaints-appeals-1\"><h2>1. Complaints &#8211; Purpose<\/h2><p>This policy explains how candidates, parents, carers and other service users can raise a complaint about Intuition Exam Centres&#8217; delivery or administration of a qualification or examination service.<\/p><p class=\"section-top\"><a href=\"#policy-complaints-appeals-policy-contents\">Back to this policy\u2019s contents<\/a><\/p><\/article><article class=\"iec-policy-section\" id=\"complaints-appeals-policy-complaints-appeals-2\"><h2>2. Complaints &#8211; What this policy covers<\/h2><ul><li>examination administration and communication;<\/li><li>booking or entry administration;<\/li><li>candidate service and conduct of centre staff;<\/li><li>examination venue arrangements;<\/li><li>the centre&#8217;s implementation of published procedures;<\/li><li>general concerns about delivery or administration of a qualification.<\/li><\/ul><p class=\"section-top\"><a href=\"#policy-complaints-appeals-policy-contents\">Back to this policy\u2019s contents<\/a><\/p><\/article><article class=\"iec-policy-section\" id=\"complaints-appeals-policy-complaints-appeals-3\"><h2>3. Complaints &#8211; Matters dealt with under other procedures<\/h2><ul><li>specified examination decision appeals &#8211; Internal Appeals Procedure;<\/li><li>suspected malpractice &#8211; Malpractice Policy;<\/li><li>safeguarding concerns &#8211; Safeguarding and Child Protection Policy;<\/li><li>data protection complaints &#8211; Data Protection Policy and Privacy Notice;<\/li><li>protected disclosures by workers &#8211; Whistleblowing Policy;<\/li><li>awarding organisation marking or grading decisions &#8211; relevant post-results or awarding organisation procedure.<\/li><\/ul><p class=\"section-top\"><a href=\"#policy-complaints-appeals-policy-contents\">Back to this policy\u2019s contents<\/a><\/p><\/article><article class=\"iec-policy-section\" id=\"complaints-appeals-policy-complaints-appeals-4\"><h2>4. Complaints &#8211; Stage 1 &#8211; informal resolution<\/h2><p>Where appropriate, the complainant should first raise the matter promptly with the Exams Officer so that an explanation or practical resolution can be considered.<\/p><p class=\"section-top\"><a href=\"#policy-complaints-appeals-policy-contents\">Back to this policy\u2019s contents<\/a><\/p><\/article><article class=\"iec-policy-section\" id=\"complaints-appeals-policy-complaints-appeals-5\"><h2>5. Complaints &#8211; Stage 2 &#8211; formal complaint<\/h2><p>If the matter is serious, cannot reasonably be resolved informally or remains unresolved, email examsofficer@intuitioncentres.com with the subject &#8216;Formal Exams Complaint&#8217;.<\/p><ul><li>provide the candidate&#8217;s full name and candidate number where known;<\/li><li>identify the examination, qualification or service concerned;<\/li><li>explain what happened and the outcome sought;<\/li><li>attach relevant evidence;<\/li><li>raise the matter as soon as reasonably possible.<\/li><\/ul><p class=\"section-top\"><a href=\"#policy-complaints-appeals-policy-contents\">Back to this policy\u2019s contents<\/a><\/p><\/article><article class=\"iec-policy-section\" id=\"complaints-appeals-policy-complaints-appeals-6\"><h2>6. Complaints &#8211; Acknowledgement and investigation<\/h2><p>The centre will normally acknowledge a formal complaint within five working days. A proportionate investigation will be undertaken by an appropriate person. Where practicable, a person with a material conflict of interest will not determine the complaint.<\/p><p class=\"section-top\"><a href=\"#policy-complaints-appeals-policy-contents\">Back to this policy\u2019s contents<\/a><\/p><\/article><article class=\"iec-policy-section\" id=\"complaints-appeals-policy-complaints-appeals-7\"><h2>7. Complaints &#8211; Outcome<\/h2><p>The centre aims to issue a written outcome within 20 working days of receiving sufficient information, where reasonably practicable.<\/p><ul><li>the complaint may be upheld, partly upheld or not upheld;<\/li><li>the centre may correct an administrative error, apologise, review a procedure or take other proportionate action;<\/li><li>the complaints process cannot require an awarding organisation to change a mark, grade or regulatory decision.<\/li><\/ul><p class=\"section-top\"><a href=\"#policy-complaints-appeals-policy-contents\">Back to this policy\u2019s contents<\/a><\/p><\/article><article class=\"iec-policy-section\" id=\"complaints-appeals-policy-complaints-appeals-8\"><h2>8. Complaints &#8211; Stage 3 &#8211; review<\/h2><p>If the complainant believes the complaint was not handled under this policy, they may request a review by the Head of Centre or another appropriate senior person. The request should identify the procedural ground for review and normally be made within ten working days.<\/p><p class=\"section-top\"><a href=\"#policy-complaints-appeals-policy-contents\">Back to this policy\u2019s contents<\/a><\/p><\/article><article class=\"iec-policy-section\" id=\"complaints-appeals-policy-complaints-appeals-9\"><h2>9. Complaints &#8211; Awarding organisations and regulators<\/h2><p>Where a complaint concerns an awarding organisation&#8217;s qualification or regulatory responsibility, the complainant may be directed to the relevant awarding organisation after the centre&#8217;s internal process, where that organisation&#8217;s rules permit.<\/p><p class=\"section-top\"><a href=\"#policy-complaints-appeals-policy-contents\">Back to this policy\u2019s contents<\/a><\/p><\/article><article class=\"iec-policy-section\" id=\"complaints-appeals-policy-complaints-appeals-10\"><h2>10. Complaints &#8211; Unreasonable or abusive conduct<\/h2><p>The centre will consider complaints on their merits but is not required to tolerate abusive, threatening, discriminatory, harassing or persistently unreasonable conduct. Communication arrangements may be restricted where necessary while preserving a reasonable route for the substantive complaint.<\/p><p class=\"section-top\"><a href=\"#policy-complaints-appeals-policy-contents\">Back to this policy\u2019s contents<\/a><\/p><\/article><article class=\"iec-policy-section\" id=\"complaints-appeals-policy-complaints-appeals-11\"><h2>11. Complaints &#8211; Records and confidentiality<\/h2><p>Complaint records will be retained securely under the centre&#8217;s Data Protection and Records Retention policies.<\/p><p class=\"section-top\"><a href=\"#policy-complaints-appeals-policy-contents\">Back to this policy\u2019s contents<\/a><\/p><\/article><article class=\"iec-policy-section\" id=\"complaints-appeals-policy-complaints-appeals-12\"><h2>12. Complaints &#8211; Monitoring and review<\/h2><p>The Head of Centre will review this policy annually. Themes from complaints may be used to improve examination administration and candidate service.<\/p><p class=\"section-top\"><a href=\"#policy-complaints-appeals-policy-contents\">Back to this policy\u2019s contents<\/a><\/p><\/article><div class=\"iec-part-heading\">Part B &#8211; Internal Appeals<\/div><article class=\"iec-policy-section\" id=\"complaints-appeals-policy-complaints-appeals-13\"><h2>13. Appeals &#8211; Purpose and scope<\/h2><p>This Internal Appeals Procedure explains how candidates may challenge specified centre decisions relating to examinations and assessments. It covers internal assessment decisions, centre-assessed marks, access arrangements, special consideration, post-results services and appeals.<\/p><p class=\"section-top\"><a href=\"#policy-complaints-appeals-policy-contents\">Back to this policy\u2019s contents<\/a><\/p><\/article><article class=\"iec-policy-section\" id=\"complaints-appeals-policy-complaints-appeals-14\"><h2>14. Appeals &#8211; General principles<\/h2><ul><li>appeals will be handled fairly, consistently and without avoidable delay;<\/li><li>where practicable, the reviewer will not have been responsible for the original decision;<\/li><li>JCQ and awarding organisation deadlines cannot be extended by the centre;<\/li><li>an appeal cannot require the centre to act contrary to JCQ or awarding organisation rules;<\/li><li>records of appeals and outcomes will be retained securely.<\/li><\/ul><p class=\"section-top\"><a href=\"#policy-complaints-appeals-policy-contents\">Back to this policy\u2019s contents<\/a><\/p><\/article><article class=\"iec-policy-section\" id=\"complaints-appeals-policy-complaints-appeals-15\"><h2>15. Appeals &#8211; Centre-assessed marks and internal assessment decisions<\/h2><p>Where required, candidates will be informed of their centre-assessed mark before it is submitted to the awarding organisation and may request a review of the centre&#8217;s marking.<\/p><ul><li>copies of the marked assessment material and relevant mark scheme or assessment criteria will be made available as required;<\/li><li>the centre will normally allow at least five working days for the candidate to consider those materials before deciding whether to request a review, subject to the awarding organisation deadline;<\/li><li>the candidate must identify the grounds for review;<\/li><li>the review will be undertaken by a competent person who has not previously marked that candidate&#8217;s work for the component and has no personal interest in the outcome;<\/li><li>the reviewed mark may increase, decrease or remain unchanged;<\/li><li>the review must be completed before the awarding organisation&#8217;s mark submission deadline;<\/li><li>the submitted mark remains provisional and may later change through awarding organisation moderation.<\/li><\/ul><p class=\"section-top\"><a href=\"#policy-complaints-appeals-policy-contents\">Back to this policy\u2019s contents<\/a><\/p><\/article><article class=\"iec-policy-section\" id=\"complaints-appeals-policy-complaints-appeals-16\"><h2>16. Appeals &#8211; Access arrangements and special consideration<\/h2><p>A candidate may appeal a centre decision concerning whether the centre will apply for or implement an access arrangement, reasonable adjustment or special consideration.<\/p><ul><li>the appeal should be made promptly and within any deadline notified by the centre;<\/li><li>the review will consider the evidence, current JCQ criteria and qualification requirements;<\/li><li>the centre cannot approve an arrangement which is not permitted or which compromises the assessment objectives;<\/li><li>where the awarding organisation has made the final decision, any further challenge must follow that organisation&#8217;s procedure.<\/li><\/ul><p class=\"section-top\"><a href=\"#policy-complaints-appeals-policy-contents\">Back to this policy\u2019s contents<\/a><\/p><\/article><article class=\"iec-policy-section\" id=\"complaints-appeals-policy-complaints-appeals-17\"><h2>17. Appeals &#8211; Post-results services and awarding organisation appeals<\/h2><p>The centre will publish or communicate its arrangements for clerical re-checks, reviews of marking, reviews of moderation, access to scripts and appeals. Written candidate consent will be obtained where required.<\/p><ul><li>private candidates will be told where a service may be requested directly from the relevant awarding organisation;<\/li><li>where a request must be made through the centre and the centre decides not to support it, the candidate may use this Internal Appeals Procedure;<\/li><li>an internal appeal cannot extend an awarding organisation deadline.<\/li><\/ul><p class=\"section-top\"><a href=\"#policy-complaints-appeals-policy-contents\">Back to this policy\u2019s contents<\/a><\/p><\/article><article class=\"iec-policy-section\" id=\"complaints-appeals-policy-complaints-appeals-18\"><h2>18. Appeals &#8211; Submitting an appeal<\/h2><p>Appeals should be sent to examsofficer@intuitioncentres.com and headed &#8216;Internal Appeal&#8217;.<\/p><ul><li>state the candidate&#8217;s full name and candidate number where known;<\/li><li>identify the qualification, component and decision being appealed;<\/li><li>set out the grounds and attach any supporting evidence;<\/li><li>submit the appeal within the deadline communicated by the centre.<\/li><\/ul><p class=\"section-top\"><a href=\"#policy-complaints-appeals-policy-contents\">Back to this policy\u2019s contents<\/a><\/p><\/article><article class=\"iec-policy-section\" id=\"complaints-appeals-policy-complaints-appeals-19\"><h2>19. Appeals &#8211; Outcome and records<\/h2><p>The centre will communicate the outcome in writing as soon as reasonably practicable. The decision may uphold the original decision, amend it or require the matter to be reconsidered. Records will be retained in accordance with the Data Protection and Examinations Archiving policies.<\/p><p class=\"section-top\"><a href=\"#policy-complaints-appeals-policy-contents\">Back to this policy\u2019s contents<\/a><\/p><\/article><article class=\"iec-policy-section\" id=\"complaints-appeals-policy-complaints-appeals-20\"><h2>20. Appeals &#8211; Complaints and appeals<\/h2><p>General service or administration concerns should normally use the Exams Complaints Policy. Challenges to specific examination or assessment decisions should normally use this Internal Appeals Procedure.<\/p><p class=\"section-top\"><a href=\"#policy-complaints-appeals-policy-contents\">Back to this policy\u2019s contents<\/a><\/p><\/article><article class=\"iec-policy-section\" id=\"complaints-appeals-policy-complaints-appeals-21\"><h2>21. Appeals &#8211; Monitoring and review<\/h2><p>This procedure is reviewed annually and following material changes to JCQ or awarding organisation requirements.<\/p><p class=\"section-top\"><a href=\"#policy-complaints-appeals-policy-contents\">Back to this policy\u2019s contents<\/a><\/p><\/article><\/div>\n\n\n<\/section><nav aria-label=\"Policy navigation after Complaints &amp; Appeals Policy\" class=\"iec-policy-sequence\"><a class=\"iec-policy-sequence-link iec-policy-sequence-prev\" href=\"#policy-accessibility-policy\"><span class=\"iec-policy-sequence-label\">\u2190 Previous policy<\/span><strong>Accessibility Policy<\/strong><\/a><a class=\"iec-policy-sequence-link iec-policy-sequence-home\" href=\"#iec-selected-policy-library\"><span class=\"iec-policy-sequence-label\">\u2191 Policy library<\/span><strong>All policies<\/strong><\/a><a class=\"iec-policy-sequence-link iec-policy-sequence-next\" href=\"#policy-malpractice-policy\"><span class=\"iec-policy-sequence-label\">Next policy \u2192<\/span><strong>Malpractice Policy<\/strong><\/a><\/nav><\/div><div class=\"iec-policy-wrapper\"><section aria-labelledby=\"policy-malpractice-policy-title\" class=\"iec-policy-page\" id=\"policy-malpractice-policy\">\n<header class=\"iec-policy-hero\">\n<div class=\"iec-policy-eyebrow\">Intuition Exam Centres<\/div>\n<h1 id=\"policy-malpractice-policy-title\">Malpractice <span>Policy<\/span><\/h1>\n<p class=\"iec-policy-lead\">\n      This policy explains how the centre protects qualification integrity, including the prevention and reporting of candidate and staff malpractice and the responsible use of AI.\n    <\/p>\n<\/header>\n<div class=\"iec-policy-details\">\n<div class=\"iec-policy-detail\"><span>Policy owner<\/span><strong>Head of Centre<\/strong><\/div>\n<div class=\"iec-policy-detail\"><span>Effective from<\/span><strong>1 August 2026<\/strong><\/div>\n<div class=\"iec-policy-detail\"><span>Next review<\/span><strong>September 2026 and annually thereafter<\/strong><\/div>\n<div class=\"iec-policy-detail\"><span>Legal entity<\/span><strong>SK Education Services Ltd<\/strong><\/div>\n<div class=\"iec-policy-detail\"><span>Policy category<\/span><strong>Academic Integrity<\/strong><\/div>\n<div class=\"iec-policy-detail\"><span>Organisation<\/span><strong>SK Education Services Ltd trading as Intuition Exam Centres<\/strong><\/div>\n<\/div>\n<div class=\"iec-policy-intro\">\n<div aria-hidden=\"true\" class=\"iec-policy-intro-icon\">\u2713<\/div>\n<div>\n<h2>About this policy<\/h2>\n<p>This policy explains how the centre protects qualification integrity, including the prevention and reporting of candidate and staff malpractice and the responsible use of AI.<\/p>\n<\/div>\n<\/div>\n<div class=\"iec-policy-current-note\"><strong>Current requirements take precedence:<\/strong> This policy is based on the current JCQ, awarding organisation and legal requirements available on its effective date. The JCQ 2025\/26 regulations remain current until 31 August 2026. If a current requirement differs from this policy, the current requirement will be followed and this policy will be updated.<\/div>\n<nav aria-label=\"Malpractice Policy contents\" class=\"iec-jump\" id=\"policy-malpractice-policy-contents\">\n<div class=\"iec-jump-heading\">\n<span>Policy navigation<\/span>\n<h2>Jump to sections<\/h2>\n<p>Select a section below to go straight to that part of the policy.<\/p>\n<\/div>\n<ol class=\"iec-jump-grid\">\n<li><a href=\"#malpractice-policy-standalone-malpractice-malpractice-maladministration-ai-policy-purpose\">Purpose and scope<\/a><\/li>\n<li><a href=\"#malpractice-policy-standalone-malpractice-malpractice-maladministration-ai-policy-definition\">What malpractice and maladministration mean<\/a><\/li>\n<li><a href=\"#malpractice-policy-standalone-malpractice-malpractice-maladministration-ai-policy-framework\">Regulatory framework<\/a><\/li>\n<li><a href=\"#malpractice-policy-standalone-malpractice-malpractice-maladministration-ai-policy-roles\">Roles and responsibilities<\/a><\/li>\n<li><a href=\"#malpractice-policy-standalone-malpractice-malpractice-maladministration-ai-policy-prevention\">Preventing malpractice<\/a><\/li>\n<li><a href=\"#malpractice-policy-standalone-malpractice-malpractice-maladministration-ai-policy-candidate\">Candidate malpractice<\/a><\/li>\n<li><a href=\"#malpractice-policy-standalone-malpractice-malpractice-maladministration-ai-policy-staff\">Centre staff malpractice and maladministration<\/a><\/li>\n<li><a href=\"#malpractice-policy-standalone-malpractice-malpractice-maladministration-ai-policy-reporting\">Identification and immediate reporting<\/a><\/li>\n<li><a href=\"#malpractice-policy-standalone-malpractice-malpractice-maladministration-ai-policy-evidence\">Information gathering and fairness<\/a><\/li>\n<li><a href=\"#malpractice-policy-standalone-malpractice-malpractice-maladministration-ai-policy-ai\">Artificial intelligence in assessments<\/a><\/li>\n<li><a href=\"#malpractice-policy-standalone-malpractice-malpractice-maladministration-ai-policy-ai-use\">Permitted AI use and acknowledgement<\/a><\/li>\n<li><a href=\"#malpractice-policy-standalone-malpractice-malpractice-maladministration-ai-policy-ai-misuse\">AI misuse<\/a><\/li>\n<li><a href=\"#malpractice-policy-standalone-malpractice-malpractice-maladministration-ai-policy-decisions\">Communication, outcomes and appeals<\/a><\/li>\n<li><a href=\"#malpractice-policy-standalone-malpractice-malpractice-maladministration-ai-policy-records\">Records and confidentiality<\/a><\/li>\n<li><a href=\"#malpractice-policy-standalone-malpractice-malpractice-maladministration-ai-policy-review\">Training and review<\/a><\/li>\n<\/ol>\n<\/nav>\n<div class=\"iec-policy-content\">\n<article class=\"iec-policy-section\" id=\"malpractice-policy-standalone-malpractice-malpractice-maladministration-ai-policy-purpose\">\n<h2>1. Purpose and scope<\/h2><p>This policy explains how Intuition Exam Centres prevents, identifies, escalates, reports and supports investigations into suspected malpractice and maladministration across all qualifications delivered by the centre.<\/p><p>It applies to candidates, staff, invigilators, assessors, tutors, facilitators, contractors, volunteers and any person involved in examination or assessment delivery.<\/p><p class=\"section-top\"><a href=\"#policy-malpractice-policy-contents\">Back to this policy\u2019s contents<\/a><\/p>\n<\/article>\n<article class=\"iec-policy-section\" id=\"malpractice-policy-standalone-malpractice-malpractice-maladministration-ai-policy-definition\">\n<h2>2. What malpractice and maladministration mean<\/h2><p>For this policy, malpractice covers any act, default or practice which breaches examination or assessment rules or awarding organisation requirements and which prejudices candidates, compromises or may compromise an assessment or qualification, or damages confidence in the qualification system. Suspected malpractice includes alleged or suspected incidents as well as confirmed acts.<\/p><p class=\"section-top\"><a href=\"#policy-malpractice-policy-contents\">Back to this policy\u2019s contents<\/a><\/p>\n<\/article>\n<article class=\"iec-policy-section\" id=\"malpractice-policy-standalone-malpractice-malpractice-maladministration-ai-policy-framework\">\n<h2>3. Regulatory framework<\/h2><p>The centre follows the current JCQ General Regulations, the JCQ Suspected Malpractice: Policies and Procedures republished in May 2026, current Instructions for Conducting Examinations, relevant NEA\/coursework instructions and the JCQ AI Use in Assessments guidance.<\/p><p>Awarding organisation subject-specific instructions take precedence where applicable.<\/p><p class=\"section-top\"><a href=\"#policy-malpractice-policy-contents\">Back to this policy\u2019s contents<\/a><\/p>\n<\/article>\n<article class=\"iec-policy-section\" id=\"malpractice-policy-standalone-malpractice-malpractice-maladministration-ai-policy-roles\">\n<h2>4. Roles and responsibilities<\/h2><table><thead><tr><th>Role<\/th><th>Responsibility<\/th><\/tr><\/thead><tbody><tr><td>Head of Centre<\/td><td>Overall responsibility for prevention, immediate reporting to awarding organisations, cooperation with investigations and implementation of sanctions or actions directed by awarding organisations.<\/td><\/tr><tr><td>Examinations Officer<\/td><td>Maintains examination security, incident records, evidence and communications with awarding organisations.<\/td><\/tr><tr><td>SENCo \/ assessors \/ teachers<\/td><td>Apply access and assessment rules correctly, authenticate candidate work and report concerns.<\/td><\/tr><tr><td>Invigilators and facilitators<\/td><td>Maintain examination conditions and report irregularities immediately.<\/td><\/tr><tr><td>All staff<\/td><td>Take reasonable steps to prevent malpractice and report any allegation, suspicion or actual incident without delay.<\/td><\/tr><\/tbody><\/table><p class=\"section-top\"><a href=\"#policy-malpractice-policy-contents\">Back to this policy\u2019s contents<\/a><\/p>\n<\/article>\n<article class=\"iec-policy-section\" id=\"malpractice-policy-standalone-malpractice-malpractice-maladministration-ai-policy-prevention\">\n<h2>5. Preventing malpractice<\/h2><ul><li>provide candidates with the current JCQ Information for Candidates documents and required posters;<\/li><li>brief candidates on unauthorised items, plagiarism, collusion, authentication and AI use;<\/li><li>maintain secure storage and controlled access to confidential materials;<\/li><li>use trained invigilators and properly trained access arrangement facilitators;<\/li><li>authenticate candidate work and maintain required supervision records;<\/li><li>use second pair of eyes and candidate identification procedures;<\/li><li>maintain conflict of interest controls; and<\/li><li>provide annual staff updates on malpractice, AI and examination security.<\/li><\/ul><p class=\"section-top\"><a href=\"#policy-malpractice-policy-contents\">Back to this policy\u2019s contents<\/a><\/p>\n<\/article>\n<article class=\"iec-policy-section\" id=\"malpractice-policy-standalone-malpractice-malpractice-maladministration-ai-policy-candidate\">\n<h2>6. Candidate malpractice<\/h2><p>Examples include possession or use of unauthorised material, communication with another candidate, plagiarism, collusion, impersonation, falsification of evidence or declarations, disruptive behaviour, breach of examination conditions, misuse of access arrangements and misuse of AI in assessed work.<\/p><p>Possession of an unauthorised item may be reportable even where there is no evidence the candidate intended to use it.<\/p><p class=\"section-top\"><a href=\"#policy-malpractice-policy-contents\">Back to this policy\u2019s contents<\/a><\/p>\n<\/article>\n<article class=\"iec-policy-section\" id=\"malpractice-policy-standalone-malpractice-malpractice-maladministration-ai-policy-staff\">\n<h2>7. Centre staff malpractice and maladministration<\/h2><p>Examples include failing to maintain secure materials, giving improper assistance, altering candidate work, falsifying records, failing to authenticate work, failing to report known malpractice, granting unsupported access arrangements, breaching confidentiality, manipulating assessment decisions, improper use of AI in assessment, or failing to follow awarding organisation instructions.<\/p><p>The Head of Centre must ensure teaching staff do not use AI as the sole or primary means of marking candidates&#8217; work.<\/p><p class=\"section-top\"><a href=\"#policy-malpractice-policy-contents\">Back to this policy\u2019s contents<\/a><\/p>\n<\/article>\n<article class=\"iec-policy-section\" id=\"malpractice-policy-standalone-malpractice-malpractice-maladministration-ai-policy-reporting\">\n<h2>8. Identification and immediate reporting<\/h2><p>All alleged, suspected or actual malpractice must be escalated immediately to the Head of Centre or, where the allegation concerns the Head of Centre, to an appropriate senior person who can contact the relevant awarding organisation independently.<\/p><p>The centre will inform the relevant awarding organisation immediately where required and will not delay notification while attempting to complete its own investigation. Required JCQ forms and evidence will be submitted in accordance with current instructions.<\/p><p class=\"section-top\"><a href=\"#policy-malpractice-policy-contents\">Back to this policy\u2019s contents<\/a><\/p>\n<\/article>\n<article class=\"iec-policy-section\" id=\"malpractice-policy-standalone-malpractice-malpractice-maladministration-ai-policy-evidence\">\n<h2>9. Information gathering and fairness<\/h2><p>The centre will preserve relevant evidence and cooperate fully with the awarding organisation. Any person gathering information must be appropriately senior and must not have a conflict of interest.<\/p><p>Individuals will be treated fairly and confidentially. The centre will distinguish fact, allegation and opinion and will not make promises about outcomes that are determined by an awarding organisation.<\/p><p class=\"section-top\"><a href=\"#policy-malpractice-policy-contents\">Back to this policy\u2019s contents<\/a><\/p>\n<\/article>\n<article class=\"iec-policy-section\" id=\"malpractice-policy-standalone-malpractice-malpractice-maladministration-ai-policy-ai\">\n<h2>10. Artificial intelligence in assessments<\/h2><p>AI includes generative tools capable of producing or transforming text, images, audio, code or other content. AI may only be used where the assessment rules and teacher or awarding organisation instructions permit it.<\/p><p>Candidates remain responsible for the work they submit and must be able to demonstrate that it is their own. Use of AI must not prevent the centre from authenticating the candidate&#8217;s work.<\/p><p class=\"section-top\"><a href=\"#policy-malpractice-policy-contents\">Back to this policy\u2019s contents<\/a><\/p>\n<\/article>\n<article class=\"iec-policy-section\" id=\"malpractice-policy-standalone-malpractice-malpractice-maladministration-ai-policy-ai-use\">\n<h2>11. Permitted AI use and acknowledgement<\/h2><p>Where AI use is permitted, candidates must acknowledge it in the manner required by current JCQ and awarding organisation guidance. This will normally include identifying the AI tool and the nature of the material used, retaining or submitting the generated content where required, and referencing it as a source rather than presenting generated material as the candidate&#8217;s own work.<\/p><p>Teachers and assessors must set clear task-specific expectations before work begins.<\/p><p class=\"section-top\"><a href=\"#policy-malpractice-policy-contents\">Back to this policy\u2019s contents<\/a><\/p>\n<\/article>\n<article class=\"iec-policy-section\" id=\"malpractice-policy-standalone-malpractice-malpractice-maladministration-ai-policy-ai-misuse\">\n<h2>12. AI misuse<\/h2><ul><li>submitting AI-generated content as if it were independently produced by the candidate;<\/li><li>using AI to complete substantial parts of an assessment where this is not permitted;<\/li><li>using AI to paraphrase, translate, code, calculate or generate material where that defeats the assessment objective;<\/li><li>failing to acknowledge permitted AI use where acknowledgement is required;<\/li><li>using AI during a controlled or supervised assessment when it is not authorised; and<\/li><li>using hidden or integrated AI tools in an examination word processor or another examination device.<\/li><\/ul><p>AI misuse will be treated as potential malpractice. AI detection tools may be used as one source of information but will not be treated as conclusive evidence by themselves. Authentication will be based on the full available evidence and professional judgement.<\/p><p class=\"section-top\"><a href=\"#policy-malpractice-policy-contents\">Back to this policy\u2019s contents<\/a><\/p>\n<\/article>\n<article class=\"iec-policy-section\" id=\"malpractice-policy-standalone-malpractice-malpractice-maladministration-ai-policy-decisions\">\n<h2>13. Communication, outcomes and appeals<\/h2><p>Awarding organisations determine sanctions for reported malpractice under their procedures. The centre will communicate decisions to affected candidates or staff as required and explain any available appeal route.<\/p><p>Internal employment, contractual or safeguarding action may also be taken where appropriate, without prejudicing an awarding organisation investigation.<\/p><p class=\"section-top\"><a href=\"#policy-malpractice-policy-contents\">Back to this policy\u2019s contents<\/a><\/p>\n<\/article>\n<article class=\"iec-policy-section\" id=\"malpractice-policy-standalone-malpractice-malpractice-maladministration-ai-policy-records\">\n<h2>14. Records and confidentiality<\/h2><p>Malpractice reports, evidence, correspondence and decisions will be stored securely and retained for the period required by current JCQ and awarding organisation rules, and longer where necessary for an appeal, legal claim, safeguarding matter or regulatory requirement.<\/p><p class=\"section-top\"><a href=\"#policy-malpractice-policy-contents\">Back to this policy\u2019s contents<\/a><\/p>\n<\/article>\n<article class=\"iec-policy-section\" id=\"malpractice-policy-standalone-malpractice-malpractice-maladministration-ai-policy-review\">\n<h2>15. Training and review<\/h2><p>Staff malpractice and AI awareness will be included in annual examination training and updated whenever JCQ guidance changes. Candidate guidance will be refreshed before relevant assessments and examination series.<\/p><p>This policy will be reviewed annually and after any significant malpractice incident.<\/p><p class=\"section-top\"><a href=\"#policy-malpractice-policy-contents\">Back to this policy\u2019s contents<\/a><\/p>\n<\/article>\n<\/div>\n\n\n<\/section><nav aria-label=\"Policy navigation after Malpractice Policy\" class=\"iec-policy-sequence\"><a class=\"iec-policy-sequence-link iec-policy-sequence-prev\" href=\"#policy-complaints-appeals-policy\"><span class=\"iec-policy-sequence-label\">\u2190 Previous policy<\/span><strong>Complaints &amp; Appeals Policy<\/strong><\/a><a class=\"iec-policy-sequence-link iec-policy-sequence-home\" href=\"#iec-selected-policy-library\"><span class=\"iec-policy-sequence-label\">\u2191 Policy library<\/span><strong>All policies<\/strong><\/a><a class=\"iec-policy-sequence-link iec-policy-sequence-next\" href=\"#policy-candidate-late-arrival-absence-policy\"><span class=\"iec-policy-sequence-label\">Next policy \u2192<\/span><strong>Candidate Late Arrival &amp; Absence Policy<\/strong><\/a><\/nav><\/div><div class=\"iec-policy-wrapper\"><section aria-labelledby=\"policy-candidate-late-arrival-absence-policy-title\" class=\"iec-policy-page\" id=\"policy-candidate-late-arrival-absence-policy\">\n<header class=\"iec-policy-hero\">\n<div class=\"iec-policy-eyebrow\">Intuition Exam Centres<\/div>\n<h1 id=\"policy-candidate-late-arrival-absence-policy-title\">Candidate Late Arrival &amp; <span>Absence Policy<\/span><\/h1>\n<p class=\"iec-policy-lead\">This candidate-facing policy brings together the centre&#8217;s rules on non-attendance, illness, exceptional circumstances, special consideration, late arrival and very late arrival.<\/p>\n<\/header>\n<div class=\"iec-policy-details\">\n<div class=\"iec-policy-detail\"><span>Effective from<\/span><strong>1 August 2026<\/strong><\/div>\n<div class=\"iec-policy-detail\"><span>Next review<\/span><strong>September 2026 and annually thereafter<\/strong><\/div>\n<div class=\"iec-policy-detail\"><span>Policy category<\/span><strong>Candidate Attendance<\/strong><\/div>\n<div class=\"iec-policy-detail\"><span>Legal entity<\/span><strong>SK Education Services Ltd<\/strong><\/div>\n<div class=\"iec-policy-detail\"><span>Trading name<\/span><strong>Intuition Exam Centres<\/strong><\/div>\n<div class=\"iec-policy-detail\"><span>Contact<\/span><strong>examsofficer@intuitioncentres.com<\/strong><\/div>\n<\/div>\n<div class=\"iec-policy-intro\">\n<div class=\"iec-policy-intro-icon\">\u2713<\/div>\n<div><h2>About this policy<\/h2><p>This candidate-facing policy brings together the centre&#8217;s rules on non-attendance, illness, exceptional circumstances, special consideration, late arrival and very late arrival.<\/p><\/div>\n<\/div>\n<nav aria-label=\"Candidate Late Arrival &amp; Absence Policy contents\" class=\"iec-jump\" id=\"policy-candidate-late-arrival-absence-policy-contents\">\n<div class=\"iec-jump-heading\">\n<span>Within this policy<\/span><h2>Jump to sections<\/h2>\n<p>Select a section below to jump directly to that part of this policy.<\/p>\n<\/div>\n<ol class=\"iec-jump-grid\"><li><a href=\"#candidate-late-arrival-absence-policy-late-absence-1\">Non-attendance<\/a><\/li><li><a href=\"#candidate-late-arrival-absence-policy-late-absence-2\">Illness, injury and exceptional circumstances<\/a><\/li><li><a href=\"#candidate-late-arrival-absence-policy-late-absence-3\">Special consideration<\/a><\/li><li><a href=\"#candidate-late-arrival-absence-policy-late-absence-4\">Late and very late arrival<\/a><\/li><li><a href=\"#candidate-late-arrival-absence-policy-late-absence-5\">Refunds following non-attendance or cancellation<\/a><\/li><li><a href=\"#candidate-late-arrival-absence-policy-late-absence-6\">Reviews, complaints and policy review<\/a><\/li><\/ol>\n<\/nav>\n<div class=\"iec-policy-content\"><article class=\"iec-policy-section\" id=\"candidate-late-arrival-absence-policy-late-absence-1\">\n<h2>1. Non-attendance<\/h2><p>Failure to attend does not cancel an examination entry and does not normally create a right to a refund, transfer or credit. The centre remains entitled to retain or recover the examination fee, awarding organisation fees and reasonable costs incurred.<\/p><p>A candidate wishing to sit in a later series must normally make and pay for a new entry.<\/p><p class=\"section-top\"><a href=\"#policy-candidate-late-arrival-absence-policy-contents\">Back to this policy\u2019s contents<\/a><\/p>\n<\/article><article class=\"iec-policy-section\" id=\"candidate-late-arrival-absence-policy-late-absence-2\">\n<h2>2. Illness, injury and exceptional circumstances<\/h2><p>If a candidate is ill, injured or affected by a serious event, the centre must be notified as soon as possible and, where practicable, before the scheduled examination begins. The centre may request medical, professional or other appropriate evidence.<\/p><p>Examples may include acute illness, injury, bereavement, a serious family emergency, an accident or significant travel disruption outside the candidate&#8217;s control. Each case will be assessed on its evidence and the current awarding organisation and JCQ criteria.<\/p><p>These circumstances do not automatically create a right to a refund or special consideration.<\/p><p class=\"section-top\"><a href=\"#policy-candidate-late-arrival-absence-policy-contents\">Back to this policy\u2019s contents<\/a><\/p>\n<\/article><article class=\"iec-policy-section\" id=\"candidate-late-arrival-absence-policy-late-absence-3\">\n<h2>3. Special consideration<\/h2><p>The centre will only submit a special consideration application where it is satisfied that an adverse event has had, or is reasonably likely to have had, a material effect on the candidate&#8217;s ability to take the assessment or demonstrate their normal level of attainment, and the published criteria are met.<\/p><p>The candidate must normally have been fully prepared for the assessment and have covered the required course content. Special consideration cannot compensate for absence from teaching, late entry to a course or general disruption to learning.<\/p><p>If a candidate is absent from more than one examination for an acceptable reason, a separate online application may be required for each missed examination. The centre will inform the candidate when an application is submitted and will retain appropriate evidence until after results, or for any longer period required by the awarding organisation.<\/p><p>Special consideration is not guaranteed. The decision and any adjustment are made by the awarding organisation.<\/p><p class=\"section-top\"><a href=\"#policy-candidate-late-arrival-absence-policy-contents\">Back to this policy\u2019s contents<\/a><\/p>\n<\/article><article class=\"iec-policy-section\" id=\"candidate-late-arrival-absence-policy-late-absence-4\">\n<h2>4. Late and very late arrival<\/h2><p>A candidate who expects to be late must contact the centre immediately. Admission is subject to the current JCQ rules, awarding organisation requirements, examination security and the practical ability to supervise the candidate.<\/p><p>The centre may refuse admission where required by the rules or where security cannot be protected. A very late arrival may have to be reported to the awarding organisation and the candidate&#8217;s work may not be accepted.<\/p><p class=\"section-top\"><a href=\"#policy-candidate-late-arrival-absence-policy-contents\">Back to this policy\u2019s contents<\/a><\/p>\n<\/article><article class=\"iec-policy-section\" id=\"candidate-late-arrival-absence-policy-late-absence-5\">\n<h2>5. Refunds following non-attendance or cancellation<\/h2><p>Approved refunds will normally be made to the original payer and original payment method. The centre aims to process approved refunds within 28 days after eligibility and the refundable amount have been confirmed.<\/p><p>The centre may deduct:<\/p><ul><li>non-refundable awarding organisation fees;<\/li><li>payment processing costs that are not returned to the centre;<\/li><li>venue, examiner, assessor or supplier costs already committed;<\/li><li>services already supplied; and<\/li><li>reasonable and proportionate administration costs.<\/li><\/ul><p>No deduction will be made where it would be unlawful or unfair.<\/p><p class=\"section-top\"><a href=\"#policy-candidate-late-arrival-absence-policy-contents\">Back to this policy\u2019s contents<\/a><\/p>\n<\/article><article class=\"iec-policy-section\" id=\"candidate-late-arrival-absence-policy-late-absence-6\">\n<h2>6. Reviews, complaints and policy review<\/h2><p>An applicant may request a review of a decision under this policy by writing to the Examinations Officer and explaining the grounds. The review will consider whether the policy was applied correctly, whether relevant evidence was considered and whether the outcome was reasonable.<\/p><p>If unresolved, the applicant may use the centre&#8217;s Complaints Policy. This policy will be reviewed annually and whenever awarding organisation rules, JCQ guidance, consumer law or centre procedures materially change.<\/p><p class=\"section-top\"><a href=\"#policy-candidate-late-arrival-absence-policy-contents\">Back to this policy\u2019s contents<\/a><\/p>\n<\/article><\/div>\n\n\n<\/section><nav aria-label=\"Policy navigation after Candidate Late Arrival &amp; Absence Policy\" class=\"iec-policy-sequence\"><a class=\"iec-policy-sequence-link iec-policy-sequence-prev\" href=\"#policy-malpractice-policy\"><span class=\"iec-policy-sequence-label\">\u2190 Previous policy<\/span><strong>Malpractice Policy<\/strong><\/a><a class=\"iec-policy-sequence-link iec-policy-sequence-home\" href=\"#iec-selected-policy-library\"><span class=\"iec-policy-sequence-label\">\u2191 Policy library<\/span><strong>All policies<\/strong><\/a><a class=\"iec-policy-sequence-link iec-policy-sequence-next\" href=\"#policy-candidate-identification-non-id-form\"><span class=\"iec-policy-sequence-label\">Next policy \u2192<\/span><strong>Candidate Identification Policy &amp; Non-ID Form<\/strong><\/a><\/nav><\/div><div class=\"iec-policy-wrapper\"><section aria-labelledby=\"policy-candidate-identification-non-id-form-title\" class=\"iec-policy-page\" id=\"policy-candidate-identification-non-id-form\">\n<header class=\"iec-policy-hero\">\n<div class=\"iec-policy-eyebrow\">Intuition Exam Centres<\/div>\n<h1 id=\"policy-candidate-identification-non-id-form-title\">Candidate Identification Policy &amp; <span>Non-ID Form<\/span><\/h1>\n<p class=\"iec-policy-lead\">This policy explains how Intuition Exam Centres verifies candidate identity and records identity concerns. It includes an internal Non-ID \/ Identity Concern Record for use where normal identification cannot be confirmed.<\/p>\n<\/header>\n<div class=\"iec-policy-details\">\n<div class=\"iec-policy-detail\"><span>Effective from<\/span><strong>1 August 2026<\/strong><\/div>\n<div class=\"iec-policy-detail\"><span>Next review<\/span><strong>September 2026 and annually thereafter<\/strong><\/div>\n<div class=\"iec-policy-detail\"><span>Policy category<\/span><strong>Examination Security<\/strong><\/div>\n<div class=\"iec-policy-detail\"><span>Legal entity<\/span><strong>SK Education Services Ltd<\/strong><\/div>\n<div class=\"iec-policy-detail\"><span>Trading name<\/span><strong>Intuition Exam Centres<\/strong><\/div>\n<div class=\"iec-policy-detail\"><span>Contact<\/span><strong>examsofficer@intuitioncentres.com<\/strong><\/div>\n<\/div>\n<div class=\"iec-policy-intro\">\n<div class=\"iec-policy-intro-icon\">\u2713<\/div>\n<div><h2>About this policy<\/h2><p>This policy explains how Intuition Exam Centres verifies candidate identity and records identity concerns. It includes an internal Non-ID \/ Identity Concern Record for use where normal identification cannot be confirmed.<\/p><\/div>\n<\/div>\n<nav aria-label=\"Candidate Identification Policy &amp; Non-ID Form contents\" class=\"iec-jump\" id=\"policy-candidate-identification-non-id-form-contents\">\n<div class=\"iec-jump-heading\">\n<span>Within this policy<\/span><h2>Jump to sections<\/h2>\n<p>Select a section below to jump directly to that part of this policy.<\/p>\n<\/div>\n<ol class=\"iec-jump-grid\"><li><a href=\"#candidate-identification-non-id-form-candidate-id-1\">Purpose and regulatory basis<\/a><\/li><li><a href=\"#candidate-identification-non-id-form-candidate-id-2\">Scope<\/a><\/li><li><a href=\"#candidate-identification-non-id-form-candidate-id-3\">Roles and responsibilities<\/a><\/li><li><a href=\"#candidate-identification-non-id-form-candidate-id-4\">Verification of candidate identity<\/a><\/li><li><a href=\"#candidate-identification-non-id-form-candidate-id-5\">Private, external and transferred candidates<\/a><\/li><li><a href=\"#candidate-identification-non-id-form-candidate-id-6\">Identification documents and data protection<\/a><\/li><li><a href=\"#candidate-identification-non-id-form-candidate-id-7\">Seating plans and attendance registers<\/a><\/li><li><a href=\"#candidate-identification-non-id-form-candidate-id-8\">Checks before the examination<\/a><\/li><li><a href=\"#candidate-identification-non-id-form-candidate-id-9\">Second pair of eyes &#8211; question paper security<\/a><\/li><li><a href=\"#candidate-identification-non-id-form-candidate-id-10\">Late arrivals and identity concerns<\/a><\/li><li><a href=\"#candidate-identification-non-id-form-candidate-id-11\">On-screen tests<\/a><\/li><li><a href=\"#candidate-identification-non-id-form-candidate-id-12\">Records, confidentiality and retention<\/a><\/li><li><a href=\"#candidate-identification-non-id-form-candidate-id-13\">Training, monitoring and review<\/a><\/li><li><a href=\"#candidate-identification-non-id-form-candidate-id-non-id-form\">Candidate Non-ID \/ Identity Concern Record<\/a><\/li><\/ol>\n<\/nav>\n<div class=\"iec-policy-content\"><article class=\"iec-policy-section\" id=\"candidate-identification-non-id-form-candidate-id-1\">\n<h2>1. Purpose and regulatory basis<\/h2><p>This procedure explains how the centre verifies the identity of every candidate sitting an examination or assessment and forms part of the centre&#8217;s examination security and malpractice prevention arrangements.<\/p><p>It reflects the current JCQ General Regulations for Approved Centres and JCQ Instructions for Conducting Examinations (ICE), including the requirement for a written candidate identification procedure.<\/p><p class=\"section-top\"><a href=\"#policy-candidate-identification-non-id-form-contents\">Back to this policy\u2019s contents<\/a><\/p>\n<\/article><article class=\"iec-policy-section\" id=\"candidate-identification-non-id-form-candidate-id-2\">\n<h2>2. Scope<\/h2><p>This procedure applies to all internal, external, private, transferred and visiting candidates sitting examinations or assessments through Intuition Exam Centres, including written examinations and on-screen tests.<\/p><p class=\"section-top\"><a href=\"#policy-candidate-identification-non-id-form-contents\">Back to this policy\u2019s contents<\/a><\/p>\n<\/article><article class=\"iec-policy-section\" id=\"candidate-identification-non-id-form-candidate-id-3\">\n<h2>3. Roles and responsibilities<\/h2><table><thead><tr><th>Role<\/th><th>Responsibility<\/th><\/tr><\/thead><tbody><tr><td>Head of Centre<\/td><td>Overall accountability for examination security, candidate identification arrangements and escalation of suspected impersonation or malpractice.<\/td><\/tr><tr><td>Examinations Officer<\/td><td>Prepares candidate records, seating plans and attendance registers, briefs invigilators and maintains identification records.<\/td><\/tr><tr><td>Invigilators<\/td><td>Establish the identity of every candidate in accordance with this procedure and complete attendance records accurately.<\/td><\/tr><tr><td>Authorised senior staff<\/td><td>May assist at the start of an examination with candidate identification where authorised by the Head of Centre.<\/td><\/tr><\/tbody><\/table><p>A senior member of staff or a member of the exams office will be available to accompany an authorised JCQ Centre Inspector during an inspection visit.<\/p><p class=\"section-top\"><a href=\"#policy-candidate-identification-non-id-form-contents\">Back to this policy\u2019s contents<\/a><\/p>\n<\/article><article class=\"iec-policy-section\" id=\"candidate-identification-non-id-form-candidate-id-4\">\n<h2>4. Verification of candidate identity<\/h2><p>Invigilators must establish the identity of all candidates. The centre will make arrangements which enable adequate checks to be carried out before or at the start of the examination.<\/p><p>Candidates known to the centre may be identified using centre records, photographic records, candidate ID information and staff recognition, supported by the attendance register and seating plan.<\/p><p class=\"section-top\"><a href=\"#policy-candidate-identification-non-id-form-contents\">Back to this policy\u2019s contents<\/a><\/p>\n<\/article><article class=\"iec-policy-section\" id=\"candidate-identification-non-id-form-candidate-id-5\">\n<h2>5. Private, external and transferred candidates<\/h2><p>A private, external or transferred candidate who is not known to the centre must present suitable photographic documentary evidence showing that they are the same person who entered or registered for the examination or assessment. Examples include a valid passport or photographic driving licence.<\/p><p>Where the centre has concerns about the authenticity, validity or consistency of identification, additional checks may be carried out before the candidate is admitted or while the candidate remains under supervision.<\/p>\n\n<div class=\"iec-identification-no-id-link\">\n  <strong>Do you not have acceptable photographic identification?<\/strong>\n  <p>\n    Complete the online No-ID Form before attending your examination.\n    The form must be verified by an eligible independent professional.\n  <\/p>\n  <a class=\"iec-identification-no-id-button\" href=\"https:\/\/intuitioncentres.com\/exam-centres\/no-id-form\/\">\n    Complete the No-ID Form\n    <span aria-hidden=\"true\">\u2192<\/span>\n  <\/a>\n<\/div>\n\n<p class=\"section-top\"><a href=\"#policy-candidate-identification-non-id-form-contents\">Back to this policy\u2019s contents<\/a><\/p>\n<\/article><article class=\"iec-policy-section\" id=\"candidate-identification-non-id-form-candidate-id-6\">\n<h2>6. Identification documents and data protection<\/h2><p>Identification documents will be viewed only by authorised staff and processed in accordance with the centre&#8217;s Data Protection Policy and Exam Candidate Privacy Notice. The centre will record only the information reasonably necessary to demonstrate that an identity check took place.<\/p><p>Photocopies or images of identity documents will not be retained unless there is a clear examination, safeguarding, fraud prevention or legal need to do so.<\/p><p class=\"section-top\"><a href=\"#policy-candidate-identification-non-id-form-contents\">Back to this policy\u2019s contents<\/a><\/p>\n<\/article><article class=\"iec-policy-section\" id=\"candidate-identification-non-id-form-candidate-id-7\">\n<h2>7. Seating plans and attendance registers<\/h2><p>The Examinations Officer will prepare accurate seating plans and attendance registers for each examination room. Candidate names and numbers must correspond with the entry data and the seating arrangement.<\/p><p>The attendance register should ideally be completed while candidates are being identified and must be completed before the end of the examination. A copy will be retained until the deadline for reviews of marking has passed or until any appeal, malpractice or other results enquiry has been completed, whichever is later.<\/p><p class=\"section-top\"><a href=\"#policy-candidate-identification-non-id-form-contents\">Back to this policy\u2019s contents<\/a><\/p>\n<\/article><article class=\"iec-policy-section\" id=\"candidate-identification-non-id-form-candidate-id-8\">\n<h2>8. Checks before the examination<\/h2><ul><li>check the candidate against the attendance register and seating plan;<\/li><li>confirm that the candidate is sitting at the correct desk and using the correct candidate number;<\/li><li>check the candidate is entered for the paper being sat;<\/li><li>where relevant, confirm the correct tier, unit, component or option;<\/li><li>ask candidates to check the question paper details when instructed by the invigilator; and<\/li><li>resolve any discrepancy before the candidate begins the examination wherever possible.<\/li><\/ul><p class=\"section-top\"><a href=\"#policy-candidate-identification-non-id-form-contents\">Back to this policy\u2019s contents<\/a><\/p>\n<\/article><article class=\"iec-policy-section\" id=\"candidate-identification-non-id-form-candidate-id-9\">\n<h2>9. Second pair of eyes &#8211; question paper security<\/h2><p>The JCQ second pair of eyes check is a question paper security control and is separate from candidate identification.<\/p><p>Immediately before a sealed question paper packet is opened, a second member of centre staff, additional to the person removing or opening the packet, must check the day, date, time, subject, unit or component and tier of entry where applicable. The check must be recorded.<\/p><p>If a packet must be split for different rooms, sites or an access arrangement, the second pair of eyes check will take place in the secure room before the packet is opened.<\/p><p class=\"section-top\"><a href=\"#policy-candidate-identification-non-id-form-contents\">Back to this policy\u2019s contents<\/a><\/p>\n<\/article><article class=\"iec-policy-section\" id=\"candidate-identification-non-id-form-candidate-id-10\">\n<h2>10. Late arrivals and identity concerns<\/h2><p>Late candidates remain subject to the same identity requirements. Where necessary they may be held under supervision while identity, entry status and the appropriate late arrival procedure are checked.<\/p><p>Suspected impersonation, falsified identification or another material identity discrepancy will be reported immediately to the Head of Centre and relevant awarding organisation in accordance with the current JCQ Suspected Malpractice: Policies and Procedures.<\/p><p class=\"section-top\"><a href=\"#policy-candidate-identification-non-id-form-contents\">Back to this policy\u2019s contents<\/a><\/p>\n<\/article><article class=\"iec-policy-section\" id=\"candidate-identification-non-id-form-candidate-id-11\">\n<h2>11. On-screen tests (not currently available)<\/h2><p>For on-screen tests, the invigilator will verify the candidate&#8217;s identity and ensure the correct candidate ID and test password are issued. Candidates must check that the details and test presented are correct before starting. A candidate must not sit a test in another candidate&#8217;s name.<\/p><p class=\"section-top\"><a href=\"#policy-candidate-identification-non-id-form-contents\">Back to this policy\u2019s contents<\/a><\/p>\n<\/article><article class=\"iec-policy-section\" id=\"candidate-identification-non-id-form-candidate-id-12\">\n<h2>12. Records, confidentiality and retention<\/h2><p>Seating plans, signed invigilation records, attendance registers, incident records and any identity concern records will be stored securely. Examination records will be retained for the period required by current JCQ or awarding organisation instructions and the centre&#8217;s retention schedule.<\/p><p class=\"section-top\"><a href=\"#policy-candidate-identification-non-id-form-contents\">Back to this policy\u2019s contents<\/a><\/p>\n<\/article><article class=\"iec-policy-section\" id=\"candidate-identification-non-id-form-candidate-id-13\">\n<h2>13. Training, monitoring and review<\/h2><p>Invigilators and relevant staff will be trained on candidate identification, private candidate photographic ID requirements, data protection, late arrivals and suspected impersonation. Training records will be maintained.<\/p><p>This procedure will be reviewed annually and sooner if JCQ or awarding organisation requirements change.<\/p><p class=\"section-top\"><a href=\"#policy-candidate-identification-non-id-form-contents\">Back to this policy\u2019s contents<\/a><\/p>\n<\/article>\n<article class=\"iec-policy-section\" id=\"candidate-identification-non-id-form-candidate-id-non-id-form\">\n<h2>14. Candidate Non-ID \/ Identity Concern Record<\/h2>\n<div class=\"iec-form-card\">\n<h3>Internal centre record &#8211; complete when identification cannot be confirmed in the normal way<\/h3>\n<div class=\"iec-form-note\">\n<strong>Important:<\/strong> This is an Intuition Exam Centres internal record and is not an official JCQ form.\n    It does not replace any mandatory photographic identification requirement for a private, external or transferred candidate.\n    Admission to an examination remains subject to current JCQ and awarding organisation rules.\n  <\/div>\n<div class=\"iec-form-grid\">\n<div class=\"iec-form-field\"><label>Candidate full name<\/label><input type=\"text\"><\/div>\n<div class=\"iec-form-field\"><label>Candidate number<\/label><input type=\"text\"><\/div>\n<div class=\"iec-form-field\"><label>Date of birth<\/label><input type=\"text\"><\/div>\n<div class=\"iec-form-field\"><label>Date of examination<\/label><input type=\"text\"><\/div>\n<div class=\"iec-form-field\"><label>Qualification \/ subject<\/label><input type=\"text\"><\/div>\n<div class=\"iec-form-field\"><label>Paper \/ component<\/label><input type=\"text\"><\/div>\n<div class=\"iec-form-field iec-form-field--wide\"><label>Reason standard photographic ID was unavailable or identity was questioned<\/label><textarea><\/textarea><\/div>\n<div class=\"iec-form-field iec-form-field--wide\"><label>Alternative checks or evidence considered<\/label><textarea><\/textarea><\/div>\n<\/div>\n<div class=\"iec-form-checks\">\n<label><input type=\"checkbox\"> Candidate entry confirmed on centre records<\/label>\n<label><input type=\"checkbox\"> Candidate details checked against attendance register<\/label>\n<label><input type=\"checkbox\"> Existing centre photograph \/ record checked<\/label>\n<label><input type=\"checkbox\"> Additional documentary evidence viewed<\/label>\n<label><input type=\"checkbox\"> Head of Centre \/ Exams Officer consulted<\/label>\n<label><input type=\"checkbox\"> Candidate held under supervision while checks completed<\/label>\n<label><input type=\"checkbox\"> Candidate admitted in accordance with current rules<\/label>\n<label><input type=\"checkbox\"> Candidate not admitted pending acceptable identification<\/label>\n<label><input type=\"checkbox\"> Suspected impersonation \/ malpractice concern escalated<\/label>\n<label><input type=\"checkbox\"> Awarding organisation contacted or incident reported where required<\/label>\n<\/div>\n<div class=\"iec-form-grid\" style=\"margin-top:18px\">\n<div class=\"iec-form-field iec-form-field--wide\"><label>Decision and reasons<\/label><textarea><\/textarea><\/div>\n<div class=\"iec-form-field iec-form-field--wide\"><label>Further action \/ incident reference<\/label><textarea><\/textarea><\/div>\n<\/div>\n<div class=\"iec-form-signatures\">\n<div class=\"iec-sign-line\">Completed by &#8211; name \/ role \/ signature \/ date<\/div>\n<div class=\"iec-sign-line\">Second check \/ Head of Centre review &#8211; name \/ role \/ signature \/ date<\/div>\n<\/div>\n<\/div>\n<p class=\"section-top\"><a href=\"#policy-candidate-identification-non-id-form-contents\">Back to this policy\u2019s contents<\/a><\/p>\n<\/article>\n<\/div>\n\n\n<\/section><nav aria-label=\"Policy navigation after Candidate Identification Policy &amp; Non-ID Form\" class=\"iec-policy-sequence\"><a class=\"iec-policy-sequence-link iec-policy-sequence-prev\" href=\"#policy-candidate-late-arrival-absence-policy\"><span class=\"iec-policy-sequence-label\">\u2190 Previous policy<\/span><strong>Candidate Late Arrival &amp; Absence Policy<\/strong><\/a><a class=\"iec-policy-sequence-link iec-policy-sequence-home\" href=\"#iec-selected-policy-library\"><span class=\"iec-policy-sequence-label\">\u2191 Policy library<\/span><strong>All policies<\/strong><\/a><a class=\"iec-policy-sequence-link iec-policy-sequence-next\" href=\"#policy-cancellation-refund-policy\"><span class=\"iec-policy-sequence-label\">Next policy \u2192<\/span><strong>Cancellation &amp; Refund Policy<\/strong><\/a><\/nav><\/div><div class=\"iec-policy-wrapper\"><section aria-labelledby=\"policy-cancellation-refund-policy-title\" class=\"iec-policy-page\" id=\"policy-cancellation-refund-policy\">\n<header class=\"iec-policy-hero\">\n<div class=\"iec-policy-eyebrow\">Intuition Exam Centres<\/div>\n<h1 id=\"policy-cancellation-refund-policy-title\">Cancellation &amp; <span>Refund Policy<\/span><\/h1>\n<p class=\"iec-policy-lead\">This policy explains cancellation, withdrawal, amendment, refund and transfer arrangements for examination bookings, including awarding organisation deadlines and centre-incurred costs.<\/p>\n<\/header>\n<div class=\"iec-policy-details\">\n<div class=\"iec-policy-detail\"><span>Effective from<\/span><strong>1 August 2026<\/strong><\/div>\n<div class=\"iec-policy-detail\"><span>Next review<\/span><strong>September 2026 and annually thereafter<\/strong><\/div>\n<div class=\"iec-policy-detail\"><span>Policy category<\/span><strong>Bookings &amp; Payments<\/strong><\/div>\n<div class=\"iec-policy-detail\"><span>Legal entity<\/span><strong>SK Education Services Ltd<\/strong><\/div>\n<div class=\"iec-policy-detail\"><span>Trading name<\/span><strong>Intuition Exam Centres<\/strong><\/div>\n<div class=\"iec-policy-detail\"><span>Contact<\/span><strong>examsofficer@intuitioncentres.com<\/strong><\/div>\n<\/div>\n<div class=\"iec-policy-intro\">\n<div class=\"iec-policy-intro-icon\">\u2713<\/div>\n<div><h2>About this policy<\/h2><p>This policy explains cancellation, withdrawal, amendment, refund and transfer arrangements for examination bookings, including awarding organisation deadlines and centre-incurred costs.<\/p><\/div>\n<\/div>\n<nav aria-label=\"Cancellation &amp; Refund Policy contents\" class=\"iec-jump\" id=\"policy-cancellation-refund-policy-contents\">\n<div class=\"iec-jump-heading\">\n<span>Within this policy<\/span><h2>Jump to sections<\/h2>\n<p>Select a section below to jump directly to that part of this policy.<\/p>\n<\/div>\n<ol class=\"iec-jump-grid\"><li><a href=\"#cancellation-refund-policy-cancel-refund-1\">Purpose and status<\/a><\/li><li><a href=\"#cancellation-refund-policy-cancel-refund-2\">Applicant and candidate responsibility<\/a><\/li><li><a href=\"#cancellation-refund-policy-cancel-refund-3\">Statutory cancellation rights<\/a><\/li><li><a href=\"#cancellation-refund-policy-cancel-refund-4\">Withdrawal before awarding organisation deadlines<\/a><\/li><li><a href=\"#cancellation-refund-policy-cancel-refund-5\">Withdrawal after awarding organisation deadlines<\/a><\/li><li><a href=\"#cancellation-refund-policy-cancel-refund-6\">Booking errors and amendments<\/a><\/li><li><a href=\"#cancellation-refund-policy-cancel-refund-7\">Refunds and administration charges<\/a><\/li><li><a href=\"#cancellation-refund-policy-cancel-refund-8\">Transfers and future examination series<\/a><\/li><li><a href=\"#cancellation-refund-policy-cancel-refund-9\">Practical, spoken and visiting examiner assessments<\/a><\/li><li><a href=\"#cancellation-refund-policy-cancel-refund-10\">Centre disruption or cancellation<\/a><\/li><li><a href=\"#cancellation-refund-policy-cancel-refund-11\">Payment disputes and chargebacks<\/a><\/li><li><a href=\"#cancellation-refund-policy-cancel-refund-12\">Reviews, complaints and policy review<\/a><\/li><\/ol>\n<\/nav>\n<div class=\"iec-policy-content\"><article class=\"iec-policy-section\" id=\"cancellation-refund-policy-cancel-refund-1\">\n<h2>1. Purpose and status<\/h2><p>This policy explains the arrangements for examination withdrawals, non-attendance, amendments, transfers and refunds at Intuition Exam Centres. It should be read with the booking Terms and Conditions, the Exam Candidate Privacy Notice and the current rules and deadlines of the relevant awarding organisation.<\/p><p>Nothing in this policy excludes or limits rights that cannot lawfully be excluded under consumer protection law.<\/p><p class=\"section-top\"><a href=\"#policy-cancellation-refund-policy-contents\">Back to this policy\u2019s contents<\/a><\/p>\n<\/article><article class=\"iec-policy-section\" id=\"cancellation-refund-policy-cancel-refund-2\">\n<h2>2. Applicant and candidate responsibility<\/h2><p>The person making the booking is responsible for providing accurate information, including the candidate&#8217;s legal name, date of birth, awarding organisation, qualification, specification, subject, tier, option, component and any previous candidate identifiers.<\/p><p>Candidates and applicants must check confirmations and statements of entry promptly and report errors immediately. The centre will make reasonable administrative checks but is entitled to rely on information supplied by the applicant.<\/p><p class=\"section-top\"><a href=\"#policy-cancellation-refund-policy-contents\">Back to this policy\u2019s contents<\/a><\/p>\n<\/article><article class=\"iec-policy-section\" id=\"cancellation-refund-policy-cancel-refund-3\">\n<h2>3. Statutory cancellation rights<\/h2><p>Where statutory cancellation rights apply to an online or distance booking, they will be honoured. If the applicant asks the centre to begin processing the examination entry or another service during a statutory cancellation period, the centre may begin work immediately and may charge a proportionate amount for services supplied and any external fees already incurred, where the law permits.<\/p><p>If a service has been fully performed during the cancellation period following the applicant&#8217;s express request and acknowledgement, the statutory right to cancel may end where the legal conditions are met. Applicants should contact the centre promptly if they wish to cancel.<\/p><p class=\"section-top\"><a href=\"#policy-cancellation-refund-policy-contents\">Back to this policy\u2019s contents<\/a><\/p>\n<\/article><article class=\"iec-policy-section\" id=\"cancellation-refund-policy-cancel-refund-4\">\n<h2>4. Withdrawal before awarding organisation deadlines<\/h2><p>A withdrawal request must be made in writing to <a href=\"mailto:examsofficer@intuitioncentres.com\">examsofficer@intuitioncentres.com<\/a>. The date the centre receives the request will be used when assessing eligibility.<\/p><p>If the awarding organisation refunds an entry fee, the centre will normally refund the refundable element to the original payer, less any reasonable and proportionate administration costs, payment processing costs and non-refundable services or external charges already incurred.<\/p><p>A refund will not be issued until the centre has confirmed the amount, if any, returned by the awarding organisation.<\/p><p class=\"section-top\"><a href=\"#policy-cancellation-refund-policy-contents\">Back to this policy\u2019s contents<\/a><\/p>\n<\/article><article class=\"iec-policy-section\" id=\"cancellation-refund-policy-cancel-refund-5\">\n<h2>5. Withdrawal after awarding organisation deadlines<\/h2><p>After the applicable withdrawal or refund deadline, examination and administration fees are normally non-refundable because awarding organisation fees and centre work have already been incurred.<\/p><p>The centre may process a withdrawal to keep records accurate, but the applicant remains responsible for all fees and costs incurred. A published administration charge, which may be up to GBP 100 where it reflects the work and costs caused by a late withdrawal, may apply in addition to awarding organisation charges.<\/p><p class=\"section-top\"><a href=\"#policy-cancellation-refund-policy-contents\">Back to this policy\u2019s contents<\/a><\/p>\n<\/article><article class=\"iec-policy-section\" id=\"cancellation-refund-policy-cancel-refund-6\">\n<h2>6. Booking errors and amendments<\/h2><p>If the applicant supplies incorrect information, the centre will make reasonable efforts to amend the entry before the relevant deadline. All additional awarding organisation fees, late fees and reasonable administration costs are payable by the applicant.<\/p><p>The centre will not normally refund fees where the wrong qualification, subject, specification, tier, option, component or awarding organisation was selected by the applicant and the error cannot be corrected without cost.<\/p><p>If the error was caused solely by the centre, the centre will correct it without an administration charge and will provide an appropriate remedy in accordance with the circumstances and the applicant&#8217;s legal rights.<\/p><p class=\"section-top\"><a href=\"#policy-cancellation-refund-policy-contents\">Back to this policy\u2019s contents<\/a><\/p>\n<\/article><article class=\"iec-policy-section\" id=\"cancellation-refund-policy-cancel-refund-7\">\n<h2>7. Refunds and administration charges<\/h2><p>Approved refunds will normally be made to the original payer and original payment method. The centre aims to process approved refunds within 28 days after eligibility and the refundable amount have been confirmed.<\/p><p>The centre may deduct:<\/p><ul><li>non-refundable awarding organisation fees;<\/li><li>payment processing costs that are not returned to the centre;<\/li><li>venue, examiner, assessor or supplier costs already committed;<\/li><li>services already supplied; and<\/li><li>reasonable and proportionate administration costs.<\/li><\/ul><p>No deduction will be made where it would be unlawful or unfair.<\/p><p class=\"section-top\"><a href=\"#policy-cancellation-refund-policy-contents\">Back to this policy\u2019s contents<\/a><\/p>\n<\/article><article class=\"iec-policy-section\" id=\"cancellation-refund-policy-cancel-refund-8\">\n<h2>8. Transfers and future examination series<\/h2><p>Entries and fees cannot normally be transferred or carried forward from one examination series to another. A candidate wishing to sit at a later date must normally submit a new booking and pay the applicable fees.<\/p><p>Any exception is at the centre&#8217;s discretion, subject to awarding organisation rules, availability, actual costs and confirmation in writing.<\/p><p class=\"section-top\"><a href=\"#policy-cancellation-refund-policy-contents\">Back to this policy\u2019s contents<\/a><\/p>\n<\/article><article class=\"iec-policy-section\" id=\"cancellation-refund-policy-cancel-refund-9\">\n<h2>9. Practical, spoken and visiting examiner assessments<\/h2><p>Cancellation terms may differ where an examiner, assessor, room, equipment or private visit has been booked. Once those costs have been committed, they may be non-refundable even if the awarding organisation returns part of an entry fee.<\/p><p>The centre will explain any materially different terms before or during booking where reasonably practicable.<\/p><p class=\"section-top\"><a href=\"#policy-cancellation-refund-policy-contents\">Back to this policy\u2019s contents<\/a><\/p>\n<\/article><article class=\"iec-policy-section\" id=\"cancellation-refund-policy-cancel-refund-10\">\n<h2>10. Centre disruption or cancellation<\/h2><p>If the centre is affected by severe weather, premises failure, staffing disruption, cyber incident or another emergency, it will follow its Examination Contingency Plan and seek to deliver the examination at the registered site, an approved alternative site or through another permitted arrangement.<\/p><p>If the centre cancels a service and cannot provide a reasonable alternative, the centre will refund the part of the centre fee relating to the service not supplied, together with any awarding organisation fee returned to the centre. The centre is not responsible for indirect losses, travel or accommodation costs except where liability cannot lawfully be excluded.<\/p><p class=\"section-top\"><a href=\"#policy-cancellation-refund-policy-contents\">Back to this policy\u2019s contents<\/a><\/p>\n<\/article><article class=\"iec-policy-section\" id=\"cancellation-refund-policy-cancel-refund-11\">\n<h2>11. Payment disputes and chargebacks<\/h2><p>Applicants should contact the centre before raising a chargeback so that the matter can be investigated. Where a chargeback or payment dispute is raised, the centre may provide booking, entry, communication, attendance and service records to the payment provider or bank.<\/p><p>The centre may recover sums properly due, together with lawful and reasonable costs caused by an unjustified payment reversal.<\/p><p class=\"section-top\"><a href=\"#policy-cancellation-refund-policy-contents\">Back to this policy\u2019s contents<\/a><\/p>\n<\/article><article class=\"iec-policy-section\" id=\"cancellation-refund-policy-cancel-refund-12\">\n<h2>12. Reviews, complaints and policy review<\/h2><p>An applicant may request a review of a decision under this policy by writing to the Examinations Officer and explaining the grounds. The review will consider whether the policy was applied correctly, whether relevant evidence was considered and whether the outcome was reasonable.<\/p><p>If unresolved, the applicant may use the centre&#8217;s Complaints Policy. This policy will be reviewed annually and whenever awarding organisation rules, JCQ guidance, consumer law or centre procedures materially change.<\/p><p class=\"section-top\"><a href=\"#policy-cancellation-refund-policy-contents\">Back to this policy\u2019s contents<\/a><\/p>\n<\/article><\/div>\n\n\n<\/section><nav aria-label=\"Policy navigation after Cancellation &amp; Refund Policy\" class=\"iec-policy-sequence\"><a class=\"iec-policy-sequence-link iec-policy-sequence-prev\" href=\"#policy-candidate-identification-non-id-form\"><span class=\"iec-policy-sequence-label\">\u2190 Previous policy<\/span><strong>Candidate Identification Policy &amp; Non-ID Form<\/strong><\/a><a class=\"iec-policy-sequence-link iec-policy-sequence-home\" href=\"#iec-selected-policy-library\"><span class=\"iec-policy-sequence-label\">\u2191 Policy library<\/span><strong>All policies<\/strong><\/a><a class=\"iec-policy-sequence-link iec-policy-sequence-next\" href=\"#policy-safeguarding-policy\"><span class=\"iec-policy-sequence-label\">Next policy \u2192<\/span><strong>Safeguarding Policy<\/strong><\/a><\/nav><\/div><div class=\"iec-policy-wrapper\"><section aria-labelledby=\"policy-safeguarding-policy-title\" class=\"iec-policy-page\" id=\"policy-safeguarding-policy\">\n<header class=\"iec-policy-hero\">\n<div class=\"iec-policy-eyebrow\">Intuition Exam Centres<\/div>\n<h1 id=\"policy-safeguarding-policy-title\">Safeguarding <span>Policy<\/span><\/h1>\n<p class=\"iec-policy-lead\">\n      This policy explains how Intuition Exam Centres protects children and vulnerable people across tuition, examination and related activities.\n    <\/p>\n<\/header>\n<div class=\"iec-policy-details\">\n<div class=\"iec-policy-detail\"><span>Policy owner<\/span><strong>Designated Safeguarding Lead<\/strong><\/div>\n<div class=\"iec-policy-detail\"><span>Effective from<\/span><strong>1 August 2026<\/strong><\/div>\n<div class=\"iec-policy-detail\"><span>Next review<\/span><strong>September 2026 and annually thereafter<\/strong><\/div>\n<div class=\"iec-policy-detail\"><span>Legal entity<\/span><strong>SK Education Services Ltd<\/strong><\/div>\n<div class=\"iec-policy-detail\"><span>Policy category<\/span><strong>Safeguarding<\/strong><\/div>\n<div class=\"iec-policy-detail\"><span>Organisation<\/span><strong>SK Education Services Ltd trading as Intuition Exam Centres<\/strong><\/div>\n<\/div>\n<div class=\"iec-policy-intro\">\n<div aria-hidden=\"true\" class=\"iec-policy-intro-icon\">\u2713<\/div>\n<div>\n<h2>About this policy<\/h2>\n<p>This policy explains how Intuition Exam Centres protects children and vulnerable people across tuition, examination and related activities.<\/p>\n<\/div>\n<\/div>\n<div class=\"iec-policy-current-note\"><strong>Safeguarding guidance update:<\/strong> Keeping Children Safe in Education 2025 remains in force until 31 August 2026. Keeping Children Safe in Education 2026 has been published and comes into force on 1 September 2026. This policy will be reviewed at that point and current statutory guidance will always take precedence.<\/div>\n<nav aria-label=\"Safeguarding Policy contents\" class=\"iec-jump\" id=\"policy-safeguarding-policy-contents\">\n<div class=\"iec-jump-heading\">\n<span>Policy navigation<\/span>\n<h2>Jump to sections<\/h2>\n<p>Select a section below to go straight to that part of the policy.<\/p>\n<\/div>\n<ol class=\"iec-jump-grid\">\n<li><a href=\"#safeguarding-policy-standalone-safeguarding-safeguarding-child-protection-policy-purpose\">Statement and scope<\/a><\/li>\n<li><a href=\"#safeguarding-policy-standalone-safeguarding-safeguarding-child-protection-policy-framework\">Legal and guidance framework<\/a><\/li>\n<li><a href=\"#safeguarding-policy-standalone-safeguarding-safeguarding-child-protection-policy-ethos\">Safeguarding principles<\/a><\/li>\n<li><a href=\"#safeguarding-policy-standalone-safeguarding-safeguarding-child-protection-policy-roles\">Safeguarding leadership and contacts<\/a><\/li>\n<li><a href=\"#safeguarding-policy-standalone-safeguarding-safeguarding-child-protection-policy-recruitment\">Safer recruitment and suitability<\/a><\/li>\n<li><a href=\"#safeguarding-policy-standalone-safeguarding-safeguarding-child-protection-policy-conduct\">Staff conduct, allegations and low-level concerns<\/a><\/li>\n<li><a href=\"#safeguarding-policy-standalone-safeguarding-safeguarding-child-protection-policy-recognising\">Recognising abuse and safeguarding risks<\/a><\/li>\n<li><a href=\"#safeguarding-policy-standalone-safeguarding-safeguarding-child-protection-policy-disclosure\">Responding to a disclosure<\/a><\/li>\n<li><a href=\"#safeguarding-policy-standalone-safeguarding-safeguarding-child-protection-policy-online\">Online safety, filtering and monitoring<\/a><\/li>\n<li><a href=\"#safeguarding-policy-standalone-safeguarding-safeguarding-child-protection-policy-prevent\">Prevent and radicalisation<\/a><\/li>\n<li><a href=\"#safeguarding-policy-standalone-safeguarding-safeguarding-child-protection-policy-send\">Children with SEND and additional needs<\/a><\/li>\n<li><a href=\"#safeguarding-policy-standalone-safeguarding-safeguarding-child-protection-policy-exams\">Safeguarding during examinations<\/a><\/li>\n<li><a href=\"#safeguarding-policy-standalone-safeguarding-safeguarding-child-protection-policy-images\">Photography, CCTV and mobile devices<\/a><\/li>\n<li><a href=\"#safeguarding-policy-standalone-safeguarding-safeguarding-child-protection-policy-records\">Confidentiality, information sharing and records<\/a><\/li>\n<li><a href=\"#safeguarding-policy-standalone-safeguarding-safeguarding-child-protection-policy-whistleblowing\">Whistleblowing and professional challenge<\/a><\/li>\n<li><a href=\"#safeguarding-policy-standalone-safeguarding-safeguarding-child-protection-policy-training\">Training and review<\/a><\/li>\n<\/ol>\n<\/nav>\n<div class=\"iec-policy-content\">\n<article class=\"iec-policy-section\" id=\"safeguarding-policy-standalone-safeguarding-safeguarding-child-protection-policy-purpose\">\n<h2>1. Statement and scope<\/h2><p>Intuition Exam Centres is committed to safeguarding and promoting the welfare of children and to protecting vulnerable adults who use its services. Safeguarding is everyone&#8217;s responsibility.<\/p><p>This policy applies to staff, tutors, invigilators, contractors, volunteers and visitors and covers tuition, examinations, online activity, one-to-one work, visits and other centre activities.<\/p><p class=\"section-top\"><a href=\"#policy-safeguarding-policy-contents\">Back to this policy\u2019s contents<\/a><\/p>\n<\/article>\n<article class=\"iec-policy-section\" id=\"safeguarding-policy-standalone-safeguarding-safeguarding-child-protection-policy-framework\">\n<h2>2. Legal and guidance framework<\/h2><p>The centre will have regard to applicable safeguarding law and guidance. Where the centre falls within the relevant statutory scope, this includes Keeping Children Safe in Education 2025 until 31 August 2026 and Keeping Children Safe in Education 2026 from 1 September 2026. The centre also follows Working Together to Safeguard Children, applicable local Stockport safeguarding partnership procedures, data protection law and current JCQ safeguarding and examination requirements.<\/p><p>Where a statutory provision applies only to a particular type of school, college or specified authority, the centre will apply the legal duty where applicable and may adopt the guidance as good practice more broadly.<\/p><p class=\"section-top\"><a href=\"#policy-safeguarding-policy-contents\">Back to this policy\u2019s contents<\/a><\/p>\n<\/article>\n<article class=\"iec-policy-section\" id=\"safeguarding-policy-standalone-safeguarding-safeguarding-child-protection-policy-ethos\">\n<h2>3. Safeguarding principles<\/h2><ul><li>children will be listened to and taken seriously;<\/li><li>concerns will be acted on promptly;<\/li><li>staff will maintain professional curiosity and appropriate boundaries;<\/li><li>information will be shared when necessary to protect a child;<\/li><li>children with SEND or additional needs will receive particular consideration; and<\/li><li>no examination or commercial consideration takes priority over immediate safety.<\/li><\/ul><p class=\"section-top\"><a href=\"#policy-safeguarding-policy-contents\">Back to this policy\u2019s contents<\/a><\/p>\n<\/article>\n<article class=\"iec-policy-section\" id=\"safeguarding-policy-standalone-safeguarding-safeguarding-child-protection-policy-roles\">\n<h2>4. Safeguarding leadership and contacts<\/h2><table><thead><tr><th>Role<\/th><th>Name \/ contact<\/th><\/tr><\/thead><tbody><tr><td>Designated Safeguarding Lead (DSL)<\/td><td>Shabir Makim &#8211; shabirmakim@intuitioncentres.com &#8211; 0161 637 4220<\/td><\/tr><tr><td>Deputy DSL<\/td><td>Kamran Khan &#8211; kamrankhan@intuitioncentres.com<\/td><\/tr><tr><td>Head of Centre<\/td><td>Kamran Khan &#8211; overall safeguarding accountability<\/td><\/tr><\/tbody><\/table><p>The DSL manages referrals, records, agency liaison, staff support, training and safeguarding oversight. If the DSL is unavailable, concerns must be reported to the Deputy DSL. An immediate risk to life or serious harm must be referred to emergency services without waiting for the DSL.<\/p><p class=\"section-top\"><a href=\"#policy-safeguarding-policy-contents\">Back to this policy\u2019s contents<\/a><\/p>\n<\/article>\n<article class=\"iec-policy-section\" id=\"safeguarding-policy-standalone-safeguarding-safeguarding-child-protection-policy-recruitment\">\n<h2>5. Safer recruitment and suitability<\/h2><p>The centre will apply proportionate safer recruitment procedures, including identity, right-to-work, references, employment history, qualification and DBS\/barred list or other checks where required for the role. A Single Central Record or equivalent controlled record will be maintained where applicable.<\/p><p>Invigilators, access arrangement facilitators and contractors who work with children will be subject to appropriate suitability and safeguarding arrangements.<\/p><p class=\"section-top\"><a href=\"#policy-safeguarding-policy-contents\">Back to this policy\u2019s contents<\/a><\/p>\n<\/article>\n<article class=\"iec-policy-section\" id=\"safeguarding-policy-standalone-safeguarding-safeguarding-child-protection-policy-conduct\">\n<h2>6. Staff conduct, allegations and low-level concerns<\/h2><p>All staff must maintain professional boundaries and use approved communication channels. Concerns about an adult working with children, including low-level concerns, will be recorded and managed in accordance with current safeguarding guidance and the centre&#8217;s staff conduct procedures.<\/p><p>Allegations that may meet the harm threshold will be referred to the appropriate external authority, including the Local Authority Designated Officer where applicable.<\/p><p class=\"section-top\"><a href=\"#policy-safeguarding-policy-contents\">Back to this policy\u2019s contents<\/a><\/p>\n<\/article>\n<article class=\"iec-policy-section\" id=\"safeguarding-policy-standalone-safeguarding-safeguarding-child-protection-policy-recognising\">\n<h2>7. Recognising abuse and safeguarding risks<\/h2><p>Staff will remain alert to physical abuse, emotional abuse, sexual abuse, neglect, domestic abuse, child-on-child abuse, exploitation, county lines, serious violence, online harm, radicalisation, forced marriage, honour-based abuse, female genital mutilation and other forms of abuse or exploitation.<\/p><p>Attendance concerns, behavioural change, injury, disclosure, online activity or unexplained changes in circumstances may indicate risk.<\/p><p class=\"section-top\"><a href=\"#policy-safeguarding-policy-contents\">Back to this policy\u2019s contents<\/a><\/p>\n<\/article>\n<article class=\"iec-policy-section\" id=\"safeguarding-policy-standalone-safeguarding-safeguarding-child-protection-policy-disclosure\">\n<h2>8. Responding to a disclosure<\/h2><ul><li>listen calmly and take the child seriously;<\/li><li>do not promise confidentiality;<\/li><li>do not ask leading or investigative questions;<\/li><li>make a factual record using the child&#8217;s own words where possible;<\/li><li>report the concern immediately to the DSL or Deputy DSL; and<\/li><li>preserve evidence and do not confront an alleged perpetrator unless directed by the safeguarding lead or police.<\/li><\/ul><p class=\"section-top\"><a href=\"#policy-safeguarding-policy-contents\">Back to this policy\u2019s contents<\/a><\/p>\n<\/article>\n<article class=\"iec-policy-section\" id=\"safeguarding-policy-standalone-safeguarding-safeguarding-child-protection-policy-online\">\n<h2>9. Online safety, filtering and monitoring<\/h2><p>The centre will maintain appropriate filtering, monitoring and cyber security arrangements proportionate to its systems and safeguarding risks. Staff will use professional accounts and approved systems for communication with children.<\/p><p>Online safeguarding concerns will be referred to the DSL. Technology controls will be reviewed periodically and after significant incidents.<\/p><p class=\"section-top\"><a href=\"#policy-safeguarding-policy-contents\">Back to this policy\u2019s contents<\/a><\/p>\n<\/article>\n<article class=\"iec-policy-section\" id=\"safeguarding-policy-standalone-safeguarding-safeguarding-child-protection-policy-prevent\">\n<h2>10. Prevent and radicalisation<\/h2><p>Where the Prevent duty applies to the centre, the centre will have due regard to the current Prevent duty guidance. Where it does not apply directly, the guidance will inform good safeguarding practice. Concerns about susceptibility to radicalisation will be reported to the DSL and referred through appropriate local channels where necessary.<\/p><p class=\"section-top\"><a href=\"#policy-safeguarding-policy-contents\">Back to this policy\u2019s contents<\/a><\/p>\n<\/article>\n<article class=\"iec-policy-section\" id=\"safeguarding-policy-standalone-safeguarding-safeguarding-child-protection-policy-send\">\n<h2>11. Children with SEND and additional needs<\/h2><p>Children with SEND or communication needs may face additional safeguarding barriers. Staff will consider communication methods, reasonable adjustments, behaviour changes and the possibility that signs of abuse may be wrongly attributed to a child&#8217;s condition.<\/p><p>Access arrangements and examination support will be delivered in a way that protects dignity, safety and professional boundaries.<\/p><p class=\"section-top\"><a href=\"#policy-safeguarding-policy-contents\">Back to this policy\u2019s contents<\/a><\/p>\n<\/article>\n<article class=\"iec-policy-section\" id=\"safeguarding-policy-standalone-safeguarding-safeguarding-child-protection-policy-exams\">\n<h2>12. Safeguarding during examinations<\/h2><p>Safeguarding procedures apply fully during examinations. Invigilators and facilitators must know how to summon safeguarding or medical assistance without compromising candidate safety.<\/p><p>Where a safeguarding incident occurs during an examination, safety comes first. Examination security will be protected as far as reasonably possible and any resulting examination disruption will be recorded and reported to the awarding organisation where required.<\/p><p class=\"section-top\"><a href=\"#policy-safeguarding-policy-contents\">Back to this policy\u2019s contents<\/a><\/p>\n<\/article>\n<article class=\"iec-policy-section\" id=\"safeguarding-policy-standalone-safeguarding-safeguarding-child-protection-policy-images\">\n<h2>13. Photography, CCTV and mobile devices<\/h2><p>CCTV, candidate identification photographs and promotional images will be managed under the Data Protection Policy and relevant privacy notices. Staff must not use personal devices to photograph or record children for centre purposes unless specifically authorised under a controlled procedure.<\/p><p>Promotional use of identifiable candidate images will be handled separately from examination booking and will use an appropriate lawful basis and permissions where appropriate.<\/p><p class=\"section-top\"><a href=\"#policy-safeguarding-policy-contents\">Back to this policy\u2019s contents<\/a><\/p>\n<\/article>\n<article class=\"iec-policy-section\" id=\"safeguarding-policy-standalone-safeguarding-safeguarding-child-protection-policy-records\">\n<h2>14. Confidentiality, information sharing and records<\/h2><p>Safeguarding information will be recorded promptly, stored securely and accessed only by those who need it. Data protection law does not prevent necessary information sharing for safeguarding purposes. Records will be retained in accordance with applicable safeguarding requirements and the centre&#8217;s retention schedule.<\/p><p class=\"section-top\"><a href=\"#policy-safeguarding-policy-contents\">Back to this policy\u2019s contents<\/a><\/p>\n<\/article>\n<article class=\"iec-policy-section\" id=\"safeguarding-policy-standalone-safeguarding-safeguarding-child-protection-policy-whistleblowing\">\n<h2>15. Whistleblowing and professional challenge<\/h2><p>Staff who believe safeguarding concerns are not being addressed must escalate the matter through the centre&#8217;s whistleblowing arrangements and, where necessary, to an appropriate external safeguarding or regulatory body.<\/p><p class=\"section-top\"><a href=\"#policy-safeguarding-policy-contents\">Back to this policy\u2019s contents<\/a><\/p>\n<\/article>\n<article class=\"iec-policy-section\" id=\"safeguarding-policy-standalone-safeguarding-safeguarding-child-protection-policy-training\">\n<h2>16. Training and review<\/h2><p>All staff will receive safeguarding induction and regular updates appropriate to their role. The DSL and Deputy DSL will maintain training in line with applicable guidance. Examination staff will receive safeguarding information as part of invigilator or facilitator training.<\/p><p>This policy will be reviewed in September 2026 to reflect KCSIE 2026 and any new JCQ requirements, and annually thereafter.<\/p><p class=\"section-top\"><a href=\"#policy-safeguarding-policy-contents\">Back to this policy\u2019s contents<\/a><\/p>\n<\/article>\n<\/div>\n\n\n<\/section><nav aria-label=\"Policy navigation after Safeguarding Policy\" class=\"iec-policy-sequence\"><a class=\"iec-policy-sequence-link iec-policy-sequence-prev\" href=\"#policy-cancellation-refund-policy\"><span class=\"iec-policy-sequence-label\">\u2190 Previous policy<\/span><strong>Cancellation &amp; Refund Policy<\/strong><\/a><a class=\"iec-policy-sequence-link iec-policy-sequence-home\" href=\"#iec-selected-policy-library\"><span class=\"iec-policy-sequence-label\">\u2191 Policy library<\/span><strong>All policies<\/strong><\/a><span class=\"iec-policy-sequence-spacer\"><\/span><\/nav><\/div><section aria-labelledby=\"iec-shared-contact-title\" class=\"iec-policy-contact iec-shared-policy-contact\"><div><h2 id=\"iec-shared-contact-title\">Need help with an examination policy?<\/h2><p>For questions about these policies or how they apply to examinations at Intuition Exam Centres, contact our Exam Officer.<\/p><\/div><a class=\"iec-policy-contact-button\" href=\"mailto:examsofficer@intuitioncentres.com\">Contact Exam Officer<\/a><\/section><div class=\"iec-policy-footer-note iec-shared-policy-footer\"><strong>SK Education Services Ltd trading as Intuition Exam Centres<\/strong> \u2022 Company number: 09639469 \u2022 ICO Registration: ZA789389<br>212A Finney Lane, SK8 3QA \u2022 <a href=\"mailto:examsofficer@intuitioncentres.com\">examsofficer@intuitioncentres.com<\/a> \u2022 <a href=\"tel:+441616374220\">0161 637 4220<\/a><a class=\"iec-footer-top\" href=\"#iec-selected-policy-library\">\u2191 Back to policy library<\/a><\/div><\/div>\n\n\n<!-- =========================================================\n     COLLAPSIBLE POLICY ACCORDION\n     Keeps the policy library compact. 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Candidate information Handbook &amp; policy library Begin with the Candidate Handbook, or select a policy below. Each item [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-755","page","type-page","status-publish","hentry","post"],"_links":{"self":[{"href":"https:\/\/intuitioncentres.com\/exam-centres\/wp-json\/wp\/v2\/pages\/755","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/intuitioncentres.com\/exam-centres\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/intuitioncentres.com\/exam-centres\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/intuitioncentres.com\/exam-centres\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/intuitioncentres.com\/exam-centres\/wp-json\/wp\/v2\/comments?post=755"}],"version-history":[{"count":11,"href":"https:\/\/intuitioncentres.com\/exam-centres\/wp-json\/wp\/v2\/pages\/755\/revisions"}],"predecessor-version":[{"id":1560,"href":"https:\/\/intuitioncentres.com\/exam-centres\/wp-json\/wp\/v2\/pages\/755\/revisions\/1560"}],"wp:attachment":[{"href":"https:\/\/intuitioncentres.com\/exam-centres\/wp-json\/wp\/v2\/media?parent=755"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}