This Cookie Policy explains how SK Education Services Ltd, trading as Intuition Exam Centres, uses cookies and similar technologies when you visit or use our website, online forms, examination booking services and other online services.

This Cookie Policy should be read together with our Exam Candidate Privacy Notice, which explains more generally how we collect, use, store and share personal information.

Cookies are small files or pieces of information that are stored on your computer, smartphone, tablet or other device when you visit a website.

Cookies can allow a website to recognise your device and remember information about your visit.

For example, cookies may be used to:

• keep you logged in during a session;
• remember items or examinations added to a booking or shopping basket;
• remember information while completing a form;
• maintain website security;
• prevent fraudulent activity;
• remember your preferences;
• understand how visitors use our website;
• measure the effectiveness of advertising;
• support online payments; and
• provide relevant advertising where you have consented to this.

The rules relating to cookies can also apply to similar technologies that store information on, or access information from, your device.

These technologies can include:

• tracking pixels;
• web beacons;
• scripts;
• tags;
• local storage;
• browser storage;
• software development technologies;
• advertising identifiers; and
• similar storage and access technologies.

In this policy, we generally refer to all of these technologies as “cookies” for simplicity.

Our use of cookies and similar technologies is governed by applicable UK law, including the Privacy and Electronic Communications Regulations 2003 (“PECR”), as amended, and where personal information is involved, the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.

Some cookies can be used without obtaining your prior consent where an applicable legal exception applies.

Other cookies, particularly those used for advertising, tracking, profiling and certain analytics purposes, will only be used where we have obtained the required consent.

4.1 Strictly Necessary Cookies

Strictly necessary cookies are required for our website or online services to operate properly.

These cookies may be necessary to:

• enable website navigation;
• operate our examination booking process;
• maintain your booking session;
• remember examinations or services placed into your basket;
• process information between stages of a booking;
• operate our own online forms;
• maintain information temporarily while you complete a form;
• enable secure form submission;
• prevent duplicate submissions;
• protect forms from spam or abuse;
• maintain website and account security;
• prevent fraud;
• process payments;
• remember essential cookie preferences;
• authenticate users where applicable;
• balance website traffic; and
• provide services that you have specifically requested.

Because these cookies are necessary to provide the website or service you have requested, they may be used without obtaining your consent where the relevant PECR exception applies.

You can block these cookies through your browser in some circumstances, but doing so may prevent parts of our website, forms, booking process or payment system from working correctly.

Intuition Exam Centres may set its own first-party cookies when you use our website and online forms.

These cookies may be used to:

• maintain your website session;
• remember information entered while moving between pages of a form;
• prevent information from being lost during a form submission;
• identify whether a form has already been submitted;
• prevent spam, automated submissions and abuse;
• provide security protection;
• validate form submissions;
• remember user preferences;
• maintain booking information;
• remember cookie choices; and
• provide other functionality necessary for our website and online examination services.

Information that you actively enter into one of our forms, such as:

• your name;
• email address;
• telephone number;
• examination details;
• candidate information;
• booking information;
• enquiries; or
• other personal information,

is handled in accordance with our Privacy Notice.

The fact that an online form uses a cookie does not mean that all information entered into the form is stored within that cookie.

Where possible, we minimise the information stored in cookies and use secure server-side systems to process information submitted through our forms.

We use a third-party booking system to support examination bookings and related online services.

The booking provider may set cookies or use similar technologies when you:

• search for examination availability;
• select examinations or services;
• complete a booking;
• enter candidate information;
• move between booking pages;
• maintain a booking session;
• add items or services to a basket;
• proceed to checkout; or
• complete a payment.

Some booking-system cookies may be strictly necessary because they are required for the booking service to function.

The booking provider may also use other cookies for analytics or other purposes. Where those cookies require consent, they should not be activated until the appropriate consent has been obtained.

The precise cookie names and retention periods may depend upon the third-party booking platform and its current configuration.

We may use third-party payment providers, including Stripe and PayPal, to process payments.

These providers may place cookies or use similar technologies to:

• process payment transactions;
• authenticate payment requests;
• maintain payment sessions;
• prevent fraud;
• identify suspicious transactions;
• provide payment security;
• remember payment preferences where applicable; and
• comply with legal and regulatory obligations.

Some payment cookies may be strictly necessary to enable the payment service requested by you or to maintain transaction security.

Payment providers may also act independently in relation to certain information they process and may have their own privacy and cookie policies.

Where payments are processed through Stripe, Stripe may use cookies and similar technologies for purposes including:

• payment processing;
• fraud detection;
• payment authentication;
• transaction security;
• maintaining payment sessions; and
• preventing misuse of its services.

Cookies used by Stripe may include cookies with names such as:

• __stripe_mid;
• __stripe_sid; and
• other Stripe security or payment-related cookies.

The precise cookies used and their duration may change depending upon Stripe’s technology and configuration.

Where payments are processed using PayPal, PayPal may use cookies and similar technologies for purposes including:

• processing payments;
• recognising a device;
• maintaining transaction security;
• fraud prevention;
• authentication;
• account functionality; and
• protecting PayPal and its users.

The exact cookies and retention periods used by PayPal may vary according to its current systems and the services being used.

We may use analytics technologies to understand how visitors use our website.

Analytics information may help us understand matters such as:

• how many people visit our website;
• which pages are visited;
• how visitors reach our website;
• how long visitors spend on particular pages;
• how visitors move through the website;
• which devices and browsers are being used;
• whether pages are functioning correctly;
• whether visitors encounter errors;
• how our booking journey is performing; and
• how we can improve our website and services.

Analytics cookies are not necessary for the basic operation of our website.

Where our use of analytics requires consent, analytics cookies will not be activated until you have consented to them.

UK cookie law also provides a limited statistical purposes exception for certain forms of privacy-preserving analytics used solely to produce aggregate statistics for improving a website or service.

Where we rely upon that exception rather than consent, we will ensure that the applicable legal requirements are satisfied, including providing appropriate information and a simple means of objecting.

Where analytics are connected with advertising, individual tracking, profiling, conversion tracking or advertising platforms, we will treat those technologies as requiring consent.

We may use Google Analytics to help us understand how people use our website.

Google Analytics may collect information including:

• pages visited;
• approximate geographic information;
• device and browser information;
• referral information;
• session information;
• interactions with website pages;
• website performance information; and
• information about how visitors navigate our website.

Google Analytics may use cookies such as:

• _ga;
• _gid;
• _gat;
• _ga_<container-id>; and
• other cookies introduced or amended by Google.

The exact cookies and retention periods may vary depending upon our configuration and changes made by Google.

Where Google Analytics is used in a manner requiring consent, it will only be activated after the appropriate consent has been provided.

Where information from Google Analytics is used or linked for advertising, remarketing, profiling or advertising conversion purposes, the relevant advertising consent requirements will apply.

We may use cookies and similar technologies to measure or support online advertising.

These technologies may be used to:

• understand whether advertisements lead to visits to our website;
• measure advertising performance;
• understand whether an advertisement resulted in an examination enquiry or booking;
• create advertising audiences;
• prevent the same advertisements being displayed excessively;
• deliver advertising that may be more relevant to users;
• conduct remarketing or retargeting;
• measure conversions; and
• understand advertising campaigns.

Advertising cookies and technologies are not strictly necessary for you to use our website or book an examination.

We may use Google Ads and associated Google advertising technologies.

Google advertising technologies may use cookies or similar technologies to:

• measure advertising conversions;
• determine whether a visitor arrived through a Google advertisement;
• measure campaign performance;
• support remarketing;
• create advertising audiences;
• understand website activity following an advertisement; and
• provide advertising services.

Cookies associated with Google advertising may include cookies such as:

• _gcl_au;
• _gcl_aw;
• Google advertising identifiers; and
• other cookies or technologies used by Google.

The precise cookie names and durations can change depending upon Google’s technology and our configuration.

We may use the Meta Pixel and related Meta or Facebook technologies.

These technologies may help us:

• understand whether people visit our website after seeing an advertisement on Facebook or Instagram;
• measure advertising conversions;
• measure campaign performance;
• create audiences;
• conduct remarketing or retargeting;
• understand how visitors interact with our website following an advertisement; and
• improve our advertising.

Meta technologies may use cookies such as:

• _fbp;
• _fbc; and
• other Meta identifiers or tracking technologies.

The precise cookies used and their duration may change according to Meta’s technology and configuration.

We may use functional cookies that allow our website to remember choices or preferences.

These may include:

• cookie preferences;
• display preferences;
• language preferences;
• form preferences;
• previously selected options; and
• other website settings.

Some functional cookies may qualify for an applicable exception where they are used only to provide functionality requested or selected by the user.

Where an exception does not apply, we will obtain consent before using them.

When you make a choice through our cookie consent mechanism, we may store a cookie or similar record to remember that choice.

For example, we may record whether you:

• accepted non-essential cookies;
• rejected non-essential cookies;
• accepted analytics cookies;
• accepted advertising cookies; or
• customised your preferences.

These preference records are necessary so that we do not repeatedly ask you to make the same choice and so that we can respect your preferences.

Some cookies on our website may be placed by third parties rather than directly by Intuition Exam Centres.

Third parties whose technologies may operate through our website include:

• Google;
• Google Analytics;
• Google Ads;
• Meta/Facebook;
• Stripe;
• PayPal;
• our third-party examination booking provider;
• website hosting providers;
• security providers;
• form providers; and
• other technology providers used to operate our website.

Third-party providers may update their cookie names, technologies and retention periods from time to time.

Where a third party sets non-essential cookies through our website, we will take reasonable steps to ensure those cookies are controlled through our cookie consent mechanism where legally required.

Third-party providers may also process information in accordance with their own privacy and cookie policies.

Cookies may be either session cookies or persistent cookies.

Session Cookies

Session cookies normally remain only while your browser session is open and are deleted when you close your browser.

They may be used for purposes such as:

• maintaining a booking session;
• keeping items in a basket;
• processing forms;
• website security; and
• payment functionality.

Persistent Cookies

Persistent cookies remain on your device for a specified period or until they are manually deleted.

They may be used for purposes including:

• remembering cookie preferences;
• analytics;
• advertising;
• fraud prevention;
• recognising returning visitors; and
• remembering preferences.

The precise retention period varies according to the cookie, its purpose and the provider responsible for it.

We aim to ensure cookies are not retained for longer than reasonably necessary for their purpose.

Where consent is required, you will be able to choose whether to allow non-essential cookies.

Our cookie consent mechanism may provide options such as:

• Accept All;
• Reject All; and
• Manage or Customise Preferences.

Simply continuing to browse our website does not constitute consent to cookies that legally require consent.

You should be able to refuse non-essential cookies as easily as you can accept them.

Where our website provides a cookie preferences or cookie settings facility, you can use it to review or change your preferences.

Where you withdraw consent, we will take reasonable steps to:

• stop the relevant cookies or technologies from being used;
• prevent them being set again unless you subsequently consent; and
• stop associated processing where required.

You may also delete cookies already stored on your device through your browser settings.

Changing or withdrawing consent will not affect the lawfulness of processing that occurred before the withdrawal.

Most internet browsers allow you to manage cookies through their settings.

Depending upon your browser, you may be able to:

• view cookies;
• delete individual cookies;
• delete all cookies;
• block all cookies;
• block third-party cookies;
• block cookies from particular websites; or
• receive warnings before cookies are stored.

Please be aware that blocking all cookies may affect website functionality.

In particular, disabling strictly necessary cookies may prevent you from:

• completing forms;
• maintaining a booking session;
• using a shopping basket;
• completing an examination booking; or
• making an online payment.

Users may also be able to manage certain Google advertising and personalisation preferences directly through Google’s own account or advertising settings.

Browser extensions or other controls may also be available to restrict certain Google Analytics functionality.

These controls operate independently from Intuition Exam Centres and may change from time to time.

Users of Facebook and Instagram may be able to manage certain advertising preferences through their Meta account settings.

These settings are operated by Meta independently from Intuition Exam Centres.

Changing Meta advertising settings does not necessarily delete cookies already stored in your browser, so you may also need to manage cookies through our cookie preferences facility or your browser settings.

Cookies used to support our forms are separate from the personal information that you choose to submit through a form.

Information submitted through our website forms may include information relating to:

• examination enquiries;
• examination bookings;
• candidate details;
• contact information;
• access arrangement enquiries;
• complaints;
• post-results requests; or
• other services.

The processing of personal information submitted through our forms is explained in our Privacy Notice.

Where a separate Access Arrangement Application and Consent Form is required, information supplied through that process will also be handled in accordance with the relevant privacy information and consent arrangements.

Some third-party providers used through our website, including technology, analytics, advertising, payment or booking providers, may process information outside the United Kingdom.

Where Intuition Exam Centres is responsible for a restricted international transfer of personal information, we will take appropriate steps to ensure that the transfer complies with applicable UK data protection legislation.

Depending upon the circumstances, safeguards may include:

• UK adequacy regulations;
• the UK International Data Transfer Agreement (“IDTA”);
• the UK International Data Transfer Addendum (“UK Addendum”); or
• another legally recognised international transfer mechanism.

Third parties acting as independent data controllers are responsible for their own international data transfers.

The cookies and technologies used on our website may change from time to time.

This may occur because:

• we update our website;
• our booking system changes;
• we introduce new online services;
• payment providers change their systems;
• analytics providers update their technology;
• advertising providers update their services;
• security requirements change; or
• applicable law or regulatory guidance changes.

Where our use of cookies changes significantly, we may update this Cookie Policy and, where required, seek fresh consent.

We may update this Cookie Policy from time to time.

The latest version will be published on our website.

The effective date shown at the top of this policy identifies when the current version takes effect.

For questions about this Cookie Policy, our use of cookies or your data protection rights, please contact: